Page 3 | Kustomer Reviews - Pros & Cons, Ratings & more

Zendesk Suite

Freshchat

HubSpot CRM

Gladly

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Kustomer

Web-based

Customer Support Lead

I love Kustomer's tag management, snooze statuses, and the ability to move and merge tickets. It is definitely one of the more robust customer support tools with lots of great features.

Customer Advocate Representative

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.

People Experience Assistant. 

The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.

Supervisor

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.

Dispatch Manager

We have been pleased with the ease of use and being able to resolve customer inquiries outside of normal business hours or when we don't have a live agent to answer customer inquiries.

Director of Customer Success

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

SME Mentor Support

How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries.

I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

Phone Order Transmission Team Lead

Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

Customer Service Rep

Easy to use and navigate, user friendly and fun to use.

Communication Operations Manager

The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

IT Service Manager

We are happy with our move to Kustomer as a platform to consolidate all of our communications into a single interface.

Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

Customer Service Supervisor

It is an easy platform to deal with customer's requests, and you can integrate different channels, such as email and Social Media, all in one platform.

Growth Specialist

The bugs that appear from time to time. The small lags when working.

Head Of Customer Experience

If you don't know javascript, you'll struggle to write your own workflows.

Intercom

Twilio

Oracle Primavera Cloud

Everything is awesome. I did not encounter any problem using it everyday.

Kustomer Daily Use Review

Over all experience is good, since you can easy access and manage the Kustomer application

Kustomer review

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well. 

Kustomer is a great omnichannel CRM! 

Overall I'm pretty satisfied with kustomer, offers a lot of useful tools and reports, it's good indeed but could be even better.

Great tool for customer service

Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

Overall, it is a good platform, you can have access on past data with customers, couriers and partners profiles chats,emails and calls. Thats really good.

Chats, Emails and data - together

I like the social media integrations, aircall integration, calendly integration.  I can get everything in one place, which helps my CS team to be more efficient daily.  The support we have received from the Kustomer team has been outstanding, and they are always available when we need them.  The setup was thorough and complete.

Kustomer was a great move!

Overall, Kustomer has been helpful in allowing my company to gather all customer communications in one central location, allowing team members to easily access a customer's full correspondence history with a single search.

Centralized Customer Interactions

I love it! I am experiencing Kustomer withdrawal now so thought I would hop on here to share my appreciation to this robust and helpful platform. I wish we hadn't transitioned away. I understand it had to do with costs.

Highly customizable customer support experiences

Fast, and factual customer support!

Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features. 

Great Tool for Customer Service and Help Desk

Kustomer is one of the main tools of every company. You can keep track of your employees and all the information with the partners and customers. Overall it's a great product.

Helps you to resolve work related tasks

We use Kustomer as the main tool for tracking our workflow, and customer relations, as it has a great ticketing system.  As a company with lots of teams, it helps us a lot with our day to day work.

Great CRM Software

Excellent platform

All-in-one suite for handling everyday interactions from our customers. Simple, easy to use, and fast interface.

A must for Call Centers!

Kustomer - Customer Service Solution

It is a good solution for your ticketing needs, overall it meets my needs 

Kustomer with a K

Amazing CRM tool aggregating all communications around the customer

Kustomer has helped build stronger customer relations

Improving our customer service!

Essential for any customer care/service team

Compact product. Highly recommended.

Overall, the whole experience is awesome and I would highly recommend it to anyone.


Amazing!!

A good platform for customer interaction

Kusomer is very easy to use and worthwhile for ticketing and member support purposes

Great system

Its great for the business im in, i can keep tabs of what is going on with every specific shop

Kustomer Reviews (2025) - Page 3

77 reviews

Kustomer Daily Use Review

Kustomer review