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Lantana Logo

Cloud-based help desk solution

Lantana Pricing, Features, Reviews and Alternatives

Lantana FAQs

Q. What type of pricing plans does Lantana offer?

Lantana has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Lantana?

Lantana has the following typical customers:
Small Business


Q. What languages does Lantana support?

Lantana supports the following languages:
English


Q. Does Lantana offer an API?

Yes, Lantana has an API available for use.


Q. What level of support does Lantana offer?

Lantana offers the following support options:
Email/Help Desk

Lantana product overview

Price starts from

0

What is Lantana?

Lantana is a self-service help desk system designed to simplify business processes while maintaining high support team productivity. Its intuitive interface features easy email setup to efficiently organize and resolve customer inquiries. Seamless telephony integration enables straightforward management of phone support. A live productivity dashboard allows real-time monitoring of essential metrics to elevate team performance.

Key benefits of using Lantana

  • Mental Health Tracker: A core feature addresses the well-being of support agents. It encourages conversation and resolves conflicts to promote feelings of support and prevent burnout.
  • Simple Interface: Carefully designed UI/UX to get started in minutes.
  • Integrated Phone System: Phone support within the system that removes the need for external services and system switching.
  • Easy-to-Connect Mailboxes: Simple set-up for customer service agents without lengthy and complicated steps.
  • Internal Knowledge Base: Onboarding with an in-app knowledge base that eliminates the need to involve managers or spend excessive time on it.
  • Live Productivity Dashboard: Data insights without delays, ensuring consistent high-quality service throughout the service duration.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk

    Training options

    Live Online

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    Lantana pricing information

    Value for money

    ic-pricetag

    No reviews

    Starting from

    0

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Lantana features

    Functionality

    ic-pricetag

    No reviews

    Total features

    8

    8 categories

    Most valued features by users

    Activity Dashboard
    Customizable Templates
    Customer Communication
    Email Templates
    Inbox Management
    Knowledge Base Management
    Macros/Templated Responses
    Real-Time Analytics

    Lantana users reviews

    Overall rating

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    No reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    Rating distribution

    5

    4

    3

    2

    1

    0

    0

    0

    0

    0

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