Launch27 Features

Launch27

Online booking engine for service providers & their clients

4.66/5 (203 reviews)

Launch27 Feature Summary

  • Recurring appointments
  • Appointment scheduling
  • Payment processing
  • Customizable fields
  • Customer referral system
  • Analytics dashboard
  • Flexible pricing options
  • Real time pricing
  • Automatic reminders
  • Calendar sync with Google
  • Client portal
  • Conversion tracking
  • Credit card processing
  • Custom forms
  • Customizable branding
  • Data import
  • Employee management
  • Estimates
  • Service history tracking
  • Multi-location
  • Quote management
  • Real time data
  • Third party integrations
  • Discount management
  • Real-time availability
  • Appointment management
  • Web analytics
  • Feedback collection
  • Drag & drop interface
  • Ratings & reviews
  • API
  • Gift cards
  • Email reminders
  • Job scheduling
  • Booking management
  • Self-service portal
  • Email marketing

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Database
Client Management
Client Portal
Confirmation/Reminders
Conversion Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Estimating
Feedback Management
Forms Management
Gift Card Management
Historical Reporting
Job Management
Job Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Quotes/Estimates
Ratings / Reviews
Real Time Data
Recurring Appointments
Reminders
Reporting/Analytics
Room Booking
Routing
SOAP notes
SSL Security
Scheduling
Self Service Portal
Service History
Third Party Integrations
User Management
Website Analytics
Website Integration
Work Order Management
Learn moreCompare App
ACH Payment Processing
API
Access Controls/Permissions
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Database
Client Management
Client Portal
Confirmation/Reminders
Conversion Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Estimating
Feedback Management
Forms Management
Gift Card Management
Historical Reporting
Job Management
Job Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Quotes/Estimates
Ratings / Reviews
Real Time Data
Recurring Appointments
Reminders
Reporting/Analytics
Room Booking
Routing
SOAP notes
SSL Security
Scheduling
Self Service Portal
Service History
Third Party Integrations
User Management
Website Analytics
Website Integration
Work Order Management
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Client Database
Client Management
Client Portal
Confirmation/Reminders
Conversion Tracking
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Drag & Drop
Electronic Payments
Email Invitations & Reminders
Email Marketing
Employee Management
Estimating
Feedback Management
Forms Management
Gift Card Management
Historical Reporting
Job Management
Job Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Quotes/Estimates
Ratings / Reviews
Real Time Data
Recurring Appointments
Reminders
Reporting/Analytics
Room Booking
Routing
SOAP notes
SSL Security
Scheduling
Self Service Portal
Service History
Third Party Integrations
User Management
Website Analytics
Website Integration
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

Launch27 Feature Reviews

25 reviewers had the following to say about Launch27's features:

Anonymous
A verified reviewer

You couldn't ask for a better team behind a product like L27. Constantly improving and great support

2018-04-19

It allows us to effectively and efficiently manage and quickly scale our business.

Pros

- Ease of use - Regular feature updates - Support and management team is great - Basic report is simple yet effective

Cons

- API functionality is not ideal - Detailed reporting is not yet there, however we do custom reporting based on numbers from L27 reporting dashboard and csv

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike L.

Solid platform for a local business.

2018-04-19

Helps run day to day work scheduling and activities.

Pros

Frequent updates, almost weekly to ensure platform and services run as smooth as possible. Have been using for business for over 2 years and quality has only improved.

Cons

There reports/analytics part is very limited on the basic plan. The filters to see reports by month, year, or by comparison aren't available, therefore, you need to access Stripe if you want additional data which is often cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam H.

Launch 27 is the best thing to happen to local service businesses.

2016-04-07

Pros: - great features for efficiently running your service business - well thought out workflows that support you as you serve your two sided marketplace (customers on one side, employees and/or contractors on the other) - highly customizable to suit your individual needs - integrated payment via Stripe - advanced package offers reports and referral engine - really wonderful and responsive support Cons: - somewhat limited reporting - lack of integration to third party platforms like accounting software or email automation/marketing software Overall: - a must have for any service business

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kyle H.

Steep Learning Curve, but excellent documentation. Haven't had a major problem with it.

2018-04-23

Efficiency, mobility, customer support, integration into 3rd party

Pros

Syncing to 3rd party software is very important and integral to our efficiency.

Cons

I do no like that on the scheduler there is no 'approve all' to make them all visible on my google calendar(which my employees use) Currently they can't see whats on the schedule for the next week until the previous clean has been completed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Facilities Services company, 1-10 employees)

Makes life so much easier!

2018-10-29

Pros

It keeps things organized whether it is looking at scheduling, financial reports/trends, and promos.

Cons

Some features are not as customizable. Also more in depth reports about your customer vs how much revenue you are making would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Serge L.

Outstanding software!

2018-04-25

Customer and admin convenience

Pros

Credit cards processing. Integration with STRIPE.

Cons

Need to improve mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

For someone that is not techie it was easy to install L27 and get it up running.

2018-04-26

Pros

Ease of you use and can easily integrate with my team's calendars. Support team is great Enjoy being able to access L27 through my mobile or laptop.

Cons

Wish the app was standard for all users. Server maintenance tends to be late at night which is when I like to work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Launch27


Thank you for your support! We appreciate you!

Read more
Michael C.

Launch27 is great for local services!

2017-01-25

I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27!

Pros

Ease of use Customer support Mobile friendly

Cons

No good mapping function as of yet (but it is in the works)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 501-1000 employees)

Always prompt and helpful

2018-02-02

Pros

Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately.

Cons

There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil S.

Mostly great, it does everything I need it to do.

2018-04-23

Helps me run my business

Pros

Booking management, and customizations.

Cons

The customer support doesn't understand my questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roland d.

Software that makes bootstrapping service based business as easy as it could be

2018-04-27

The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing.

Pros

The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Cons

More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan N.

Launch27 software is absoutely integral to my day to day business operations.

2018-04-19

It saves me lots of time, helps me stay organized, helps me communicate in an efficient and professional manner with customers and employees and it's all around the engine to our operations.

Pros

I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into a nice looking website where customers and book and manage appointments online, schedule my teams, speak with customers, charge customers, gather feedback from customers, and send reminders to teams, staff and customers.

Cons

There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Publishing company, 51-200 employees)

Launch27 is the only reason I can run my service business without a full-time office staff. Love it.

2018-04-19

This software saves me time which allows me to focus on growing my business instead of operating it. If you have multiple clients and/or multiple field employees in your service business, this software will save you time.

Pros

The API and the online booking form are my two favorite features.

Cons

The API authentication method and the API documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell B.

Exceptional; my company wouldn't be where it is now without L27

2018-04-19

Pros

The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

Cons

I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tony L.

All-in-One! Seamless Execution

2020-04-21

Launch27 continues to help us grow at a rapid pace all while providing an exceptional customer experience!

Pros

L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary.

Cons

All customer support is handled through web chat and email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dylan E.

I love launch 27. Customers love launch 27

2018-04-19

It allows my customers to access and purchase services without needing to pay for man power to answer the phones or make mistakes in what services they want.

Pros

Easy to use and read.

Cons

It is only designed for using the ap for everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christos D.

I think it's a great but there's plenty of room for improvement

2018-04-19

Pros

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cons

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Kiran B.

Overall awesome

2018-04-23

Pros

Clients get reminders and business gets immediate feedback. Calendar looks clean, easy way to collect payment.

Cons

Could use better functionality and customer support could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Launch27 is the best out there! Will grow your service business faster than ever.

2018-04-19

Pros

Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

Cons

There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Boris V.

Requirement to scale your business

2017-11-13

It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Pros

Good analytics for tracking sales.

Cons

Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jonathan M.

Great product, highly recommended!

2016-07-21

We've had really good feedback on the backend from our clients, email sending, etc.

Pros

Amazing customer service.

Cons

Nothing I can think of, any time I've had a question, they have been able to answer it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Launch27

My advice... get it! It's low-cost, high-output!

Source: Capterra
Helpful?   Yes   No
Read more
Carolina R.

My business won't be the same without L27

2016-02-24

You can also see the monthly sales, filter your calendar by day, week or monthly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cesar R.

Best tool for running a local service

2016-02-29

The support from the L27 is great and they're always releasing new features and tweaks based on user feedback.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jolene V.

I really like Launch27 for my cleaning business! They offer a lot and it is a good value!

2018-04-23

Pros

On line booking, auto emails to customers, integrations, really everything they do is pretty great!

Cons

The customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Liudmila K.

Very easy to use. I don't have a headache to schedule an appointment, to follow the payments, etc.

2018-04-28

Most important things are I automized my business and gained customers.

Pros

The greatest things are you can program whatever you like, and also to do automatic things, to send emails, reminders, put hold on the accounts, charge, etc.

Cons

There is a small things like dashboard indicators, that may be sorted in another way, then they are right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more