Launch27 Pricing Plan & Cost Guide

Pros
How much functionaility is in it. We're mainly using it as an online booking/scheduler/price quoter, however there's several upgrades we'll certainly be using soon.

Cons
I think everyone wishes things we're cheaper, so there's that. lol But it can be a bit much to try and learn to use at first, but once you do get it down, I don't really have any other complaints.

Rating breakdown

Likelihood to recommend: 10/10

Pros
All in one package, easy to use, it's decated to cleaning services, it's cloud based, love the easy scheduling.

Cons
Price on the app, i think it cost too much for the premium package, i wish it could calculate gas and mileage

Rating breakdown

Likelihood to recommend: 9/10

Pros
Features Customer service Ease of use

Cons
Price

Rating breakdown

Likelihood to recommend: 10/10

Pros
Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

Cons
I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cons
Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

Rating breakdown

Pros
The scheduling ability and the customization. Just got to set it up and it will take care of the rest

Cons
That I have to pay lol. But that's cause I'm cheap. I honestly haven't had any complaints. The one time iessed up was because I didn't set up the gift cards correctly

Rating breakdown

Pros
Customization, automation, ease of use. They really thought this out! Amazing customer service.

Cons
Nothing I can think of, any time I've had a question, they have been able to answer it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like how everything is seamless and makes it the business easy to run. Really helpful. With some research online you can tell they have been making improvements. Their team has been great so far keeping me as a customer I hope this continues.

Cons
The price! Lower that price! I understand what your product and services bring to the table but it's too much of an up sell. Also, a nice redesign of the dashboard would be welcomed as well!

Rating breakdown

Pros
I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry.

Cons
The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Priced fairly for what it offers, constantly updated to fit clients' needs based on feedback you can easily submit.

Cons
I really wish there was a phone number to call customer service when you have an issue. Explaining somethings over chat is not always easy.

Rating breakdown

Pros
It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business.

Cons
The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

Rating breakdown

Pros
So far, we find it very user-friendly and easy to understand, in general. We like the icons and sidebar, in particular.

Cons
The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

Rating breakdown

Pros
Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

Cons
no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I don't have time to list them all go check them out

Cons
Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really like the front end booking page that the customers use. It is a great design. And the email follow ups are nicely designed for you.

Cons
I am little more fond of the back end of housecall pro. I used it before switching to Launch 27. They had a little better back end features for less price, but the front end design was horrible.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Just very convenient and easy to use. Easily can schedule bookings, send confirmations. Easily managing my bookings. Overall very satisfied. I am pretty sure there will be more improvements coming and will make us happier.

Cons
i just wish the mobile browser is little easier to use !~. Haven`t had a chance to use the mobile app yet but maybe Launch can offer us something so we can try us out. Because pricing is too much for the app.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The simplistic design of the booking form. It adds value to the booking experience for our customers.

Cons
Some minute user experience features aren't capable on platforms such as Wix. Those little tweaks are ironed out with a WordPress platform.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Easy online booking form, make it easy for customers to book appointments directly on your website. Is good in generaly for small businesses.

Cons
The app is to expensive, some features could be inproved. Top tier plan is quite expensive compared with entry and middle one

Rating breakdown

Pros
Automates a whole load of admin work. Helps to provide excellent communication between yourself and your customers. Creates an image of an established and professional business from day one.

Cons
Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning.

Rating breakdown

Likelihood to recommend: 7/10

Rating breakdown

Pros
Customization and customer support

Cons
None

Rating breakdown

Likelihood to recommend: 10/10

Pros
On line booking, auto emails to customers, integrations, really everything they do is pretty great! I also like that they are always looking to improve, add value and make the company better!

Cons
The customer service. Don't get me wrong, the online people are AWESOME, that being said, typing out every question takes 3x as long than if I could just call someone. I also feel like they should offer an on boarding person to walk you through setting it up and learning the system. There is still a TON I don't use (stripe for instance) because I don't know how. My first few weeks were super frustrating and I almost cancelled because my VA and I couldn't get some basic functions to work correctly.

Rating breakdown

Pros
Very robust platform. Great integration of online booking form, scheduling, and payments. Good analytics for tracking sales. Provides an easy way for customers to communicate, which is important for good service.

Cons
Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Cons
Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

Rating breakdown

Likelihood to recommend: 9/10