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Launch27

4.7
(207)

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Maid Service Software to Grow Your Cleaning Business

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(6)

Launch27 Pricing

Pricing overview

Value for money rating

4.4

/5

207

Price starts from

59

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

14-day free trial, no credit card required.

Base: $59/month

Pro: $125/month

Plus: $299/month

What users say

Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere.
It was easy to use and good for leads and pricing things out with quotes.

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Reviewers who mentioned pricing said:

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Dave E.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best I've experienced but more to be desired

Reviewed 4 years ago

I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.

Pros

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it. Also, very, very impressive customer service team.

Cons

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning. Price creates a high barrier to entry too with many competitors being a quarter of their price.

CD
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Christos D.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I think it's a great but there's plenty of room for improvement

Reviewed 5 years ago
Pros

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cons

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

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Ben A.

Consumer Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very great value

Reviewed 4 years ago

I am very pleased with my Launch 27 experience. I would recommend to most everyone.

Pros

I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

Cons

There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

JS
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Jason S.

Environmental Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I Hope My Local Competition Does Not Read This Because This Is My Advantage

Reviewed 6 years ago

Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business...

Pros

I don't have time to list them all go check them out

Cons

Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide.

MI
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Michelle I.

Facilities Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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software is great for cleaning business

Reviewed 4 years ago

the booking and scheduling is amazing

Pros

if you run a basic cleaning business it has all the bells and whistles

Cons

the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it

JV
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Jolene V.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I really like Launch27 for my cleaning business! They offer a lot and it is a good value!

Reviewed 5 years ago
Pros

On line booking, auto emails to customers, integrations, really everything they do is pretty great! I also like that they are always looking to improve, add value and make the company better!

Cons

The customer service. Don't get me wrong, the online people are AWESOME, that being said, typing out every question takes 3x as long than if I could just call someone. I also feel like they should offer an on boarding person to walk you through setting it up and learning the system. There is still a TON I don't use (stripe for instance) because I don't know how. My first few weeks were super frustrating and I almost cancelled because my VA and I couldn't get some basic functions to work correctly.

CS
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Craig S.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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While not perfect by far, Launch 27 has been integral to our businesses success. Fantastic.

Reviewed 5 years ago

Provided our business with the tools to create a professional and established business cost effectively, right from day one.

Pros

Automates a whole load of admin work. Helps to provide excellent communication between yourself and your customers. Creates an image of an established and professional business from day one.

Cons

Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning.

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Lawrence B.

Consumer Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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From where I'm sitting, no other software offers what L27 does for the same price.

Reviewed 4 years ago

I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.

Pros

There isn't one or even a set of features that I would say I like best about L27. L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included. Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point. If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient. The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method. The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.

Cons

1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have. 2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great. 3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.

Rd
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Roland d.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Software that makes bootstrapping service based business as easy as it could be

Reviewed 5 years ago

Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing.

Pros

Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Cons

Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

CM
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Cody M.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a very supportive team behind this beautiful booking page

Reviewed 5 years ago

I was able to create a very beautiful booking system easily. I was able to accept different forms of payments with this software and the price was very reasonable. They even offer white label app for my company with a decent price. They are very helpful, and this is the best booking system i've seen so far.

Pros

I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry.

Cons

The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process.

AR
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Verified reviewer

Facilities Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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From love to hate

Reviewed 2 years ago

I am writing here as, sitting in our office for more than 1h30 with 3 colleagues, we have nothing to do but stare at a blank screen. Launch27 has been offline since 730 PM yesterday. Before that, 4 other times L27 was offline at the start of the working day for at least 30 minutes, with some kind of maintenance. Friday the 18th of September, we had almost 4 hours of downtime in the middle of the...

Pros

Initial willingness of team to accept feedback and improve software

Cons

Terrible SLA, unhelpful customer support, development going the wrong direction

BV
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Boris V.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Requirement to scale your business

Reviewed 5 years ago

I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Pros

Very robust platform. Great integration of online booking form, scheduling, and payments. Good analytics for tracking sales. Provides an easy way for customers to communicate, which is important for good service.

Cons

Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones.

JF
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Jacob F.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software, helps me automate many parts of my business. Great value and service

Reviewed 5 years ago

Business start, business automation, helps with growth.

Pros

Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

Cons

I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

SK
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Serdar K.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall very satisfied !

Reviewed 5 years ago
Pros

Just very convenient and easy to use. Easily can schedule bookings, send confirmations. Easily managing my bookings. Overall very satisfied. I am pretty sure there will be more improvements coming and will make us happier.

Cons

i just wish the mobile browser is little easier to use !~. Haven`t had a chance to use the mobile app yet but maybe Launch can offer us something so we can try us out. Because pricing is too much for the app.

JD
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Justin D.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simple and effective. Love how it keeps track of literally everything.

Reviewed 5 years ago
Pros

The scheduling ability and the customization. Just got to set it up and it will take care of the rest

Cons

That I have to pay lol. But that's cause I'm cheap. I honestly haven't had any complaints. The one time iessed up was because I didn't set up the gift cards correctly

VK
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Valentin K.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Is very usefull and a good deal

Reviewed 5 years ago
Pros

Easy online booking form, make it easy for customers to book appointments directly on your website. Is good in generaly for small businesses.

Cons

The app is to expensive, some features could be inproved. Top tier plan is quite expensive compared with entry and middle one

AZ
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Angelo Z.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's the best software for Cleaning Companies

Reviewed 6 years ago
Pros

It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business.

Cons

The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

DW
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Dar'rell W.

Consumer Services, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome

Reviewed 5 years ago

Easy scheduling

Pros

All in one package, easy to use, it's decated to cleaning services, it's cloud based, love the easy scheduling.

Cons

Price on the app, i think it cost too much for the premium package, i wish it could calculate gas and mileage

ed
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eric d.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Service

Reviewed 4 years ago

Everything has been amazing

Pros

The customer service is amazing and I like Everything about Launch27. It makes everything easy for me

Cons

I am not getting much traffic so it makes it a bit expensive but its not Launches fault

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Christina S.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Love for L27 Will never die but I need your help :)

Reviewed 4 years ago

I still haven’t figured out how to even see all the available spots for future appointments and I can’t get that help. I wish this was at the very top of my software so I can easily book those new appointments. This and upcoming appointments are equally important to me but I’ve so been been guessing. I wish someone would help me with this

Pros

The fact that I see my upcoming appointments and also that I get reminders when I haven’t charged an account. That has been very helpful since I tend to forget things sometimes as I am mainly the only one managing everything at the moment

Cons

I never really received a really good demo of all the features and figuring things out on my own has not been so easy. Also, the price . Can I get a little discount ?

JL
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Jared L.

Facilities Services, 11-50 employees

Used other for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Setup is impossible, tedious and expensive, not worth going through the setup

Reviewed 3 years ago

I attempted to set it up three years ago. This month I was excited to give it another go and realized why I didn't go through with it the first time. Absolutely lousy customer service and awful setup process. I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer. I don't usually feel that way.

Pros

It would've been an amazing service if we could just get through the setup.

Cons

No phone support! Everything is through chat and email. I need to speak to someone! Setup is very difficult. I paid for a consultant through them to help me set it up because that's what I needed. I know what Launch27 is and does. The consultant wanted to talk more about what they offer and charge an extra $500 to set it up for me on top of the $100 I had already paid. I can't say it's a lousy product because I've never launched with it. If you want to spend hours and hours setting it up and months tweaking the program, then do it. I just don't have time for the awful customer service and lousy setup process. I think they could have customers for years paying $125 a month if they'd just spend more time helping with the setup.

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Cheri G.

Insurance, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very happy user!

Reviewed 4 years ago
Pros

The ease of use for my cleaning business.

Cons

I feel like the pricing could be a little better. I would love to have a few features on the highest tier, but I am not quite ready to pay that amount monthly. It would help if some services could be purchased as ad-ons.

SG
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SAM G.

Facilities Services, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Scheduling Software But Not Affordable for Small Business

Reviewed 4 years ago

Overall i am happy and will stay with them; Even Its Very Costly formy small business.

Pros

It has everything you need to run your house clenaing buinsess.

Cons

This does not allow you to do much customization

CR
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Carolina R.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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My business won't be the same without L27

Reviewed 7 years ago

I have been using L27 for the past 7 months and I couldn't be more happy. My business did an incredible changed after I started using this software. It automatizes all the process since the client books an order, to the reception of the email allowing you to make notes just visible to the cleaning team, adjust price etc... The cleaning team always gets the information in their cellphone and one...

Pros

No pros were added to this review

Cons

No cons were added to this review

SL
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Serge L.

Recreational Facilities and Services, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simply the best for service industry

Reviewed 6 years ago

We have recently switched from Appointment Plus to Launch27. This is our 4th online scheduling system for the previous 11 years and, to be honest, it's the best. Here are few of our favorite features: - 3 stand-alone mobile apps for field workers, administrators & customers (the apps are very comprehensive in functions) - Ability to have multiple locations with different pricing rules - Stripe integration (now we can save on credit card processing fees, our previous rate was 4% vs. 2.9% with Stripe) - Built-in quoter (you can provide instant quotes) If your company is service business - look no further then Launch27!

Pros

Customization and customer support

Cons

None