Lavu POS Pricing Plan & Cost Guide

An all-in-one restaurant iPad POS system offering inventory management, employee scheduling, sales monitoring and customized reports

Lavu POS

Perfect Venue

Squirrel POS

Track CRM

RockSolid MAX

TimeTap

POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time. 

Not for the faint of heart

Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com.

Overall our experience with Lavu is great, the onboarding team made sure everything was set up correctly and functioning. The ease of use and flow of the system makes using Lavu a wonderful experience.

Lavu is great for Medium to Large Restaurants

Hi Demetrius,
Thank you for sharing your experience with Lavu. We are glad to hear that your overall experience has been great. We appreciate the feedback of wanting more features. Our software is constantly being updated and we love to take our customer feedback into consideration! 

Amazing and efficient service 

Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again! 

Fantastic!! Editing my menu has never been so easy!! 

iPad based POS 

Hi Shanon, thank you for sharing your experience with Lavu so far! We are so glad to hear that everything is going well. As always, please reach out to customer support if you need anything. Thanks, again! 

So far, my experience with Lavu has been great!  My on boarding consultant, [sensitive content hidden] was absolutely tremendous.  She had a lot of patience and explained everything on my level so I was able to understand! I have never had a POS system provider that walked you through step by step on how to hook the equipment up!  That was such a relief!  Support staff, oh my gosh, they call and check on you the next day to see if everything is working! Wow!  

Lavu Review

They have great customer service and are always available if you need help. 

Best POS for the money 

Our business works better and is more transparent, we get more accurate pictures and we are able to work on items that will bring sales more easily.

Lavu POS is helping us to simplify operations, save lotsoftime, n make our backboneproces seamlessly

Hi Malou, thank you for sharing! We are so glad to hear that you have enjoyed your experience so far and everything is going well.  It is great to hear that your business has been working better and is more transparent! 

As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience. 

Gets the job done!

Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything.  

Processing is a little pricey than most competitors. Took way too long to set up, but once it is ready to go we like it. We will see how it is live with the restaurant,  I cannot say how that will turn out yet since we are not open yet.

True review! With Lavu

Hi Jason, thank you for sharing your experience with Lavu. We are sorry to hear that the experience did not go as planned, but are glad to hear that Nazia did an amazing job. Please reach out if there is anything we can do for you!

No need for expensive hardware! 

Hi Juan, thank you for sharing your experience with Lavu. As always, please let us know if you need anything. 

We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use

We love it 

Hi Mark, 

It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years! 

Owner

Hi Michael, 

We appreciate the feedback! Thanks for being such a great customer. 

Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years.

Good product, hard to find anything that compares.

Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer. 

I deployed LAVU POS at three of my restaurants several years ago. Initially the basic product was well supported and reasonably easy to use. 

About the time of the pandemic everything changed. The US based customer support staff disappeared and was replaced by a call center in India, our monthly fees nearly doubled (in the middle of the pandemic!) and LAVU rolled out Menu Drive, an online ordering platform, which we subscribed to. 

The biggest problem is that there is little to no integration between Menu Drive (which they purchased from a third party) and the LAVU POS. So any changes you make to pricing or item availability on your POS will not show up in Menu Drive. This was extremely frustrating. Menu Drive itself appears a very rough and amateurish clunky and visually unappealing effort.  

In addition to the constant frustrations with MenuDrive, we began to have major problems with printers randomly going offline several times a day. My managers made endless calls to the LAVU customer support center in India, often waiting hours to get through. On the rare occasions that they were able to reach someone the solutions offered were basic and ineffective. Several times we had to close the restaurant because we were unable to keep LAVU operational for an entire day. 

Between the lack of customer support, the inherently low level of design/functionality in both LAVU POS and Menu Drive, the relativly high monthly cost, I would say avoid at all costs! 

Underdeveloped and unsupported 

Hi Daniel, thank you for letting us know about your experience with Lavu. First and foremost, we are sorry to hear the changes to the product (including MenuDrive) did not benefit you as they were intended. We now have customer service representatives in Mexico City, India, Tampa, and New Mexico to insure our 24/7 support line is answered. If we can help in any way, please reach out. 

Save Your Money

Hi Jason, thank you for your feedback. We're sorry to hear you had to close down your restaurants, and that we were not able to issue a refund at the time. We appreciate your business for almost 10 years, and would love to hear from you. Please reach out so we can see what can be done. 

Shutting Down During Peak Times

Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team.

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order.  Our diner is loud and it's hard to hear the order, get the payment info, delivery address etc.  Plus they often want to know their total price.  Menudrive allows them to easily place their order & pay for their order - without taking up staff time.  We wish all of our take out and delivery orders would be via Menudrive.  

Great on-line ordering system for Breakfast/Lunch restaurant

Hi Patty, thank you for your feedback! We love to hear from our MenuDrive customers, and how the product can help out businesses like yours! 

Thi POS is great, simple adn easy.  Disappointed of how coustmer service followed up to solving problem. And also, we have a plan to open another 1 account because we open new bar, we tried reached up by email, phone, they just asnwer to follow up but nothing happen.  

Dissapointed with costumer service and sales!

Hi Gede, thanks for letting us know how Lavu worked for you - we appreciate the feedback. We apologize that a customer service team member did not get back to you soon, and we hope you do not hesitate to reach out again if you have any issues. 

I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with. 

Stay away. This company is so unorganized and the customer support has gone WAY downhill. 

Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat. 

Overall it works well. There are small glitches but the latest update seems to have taken care of many of them. It works for our situation. 

Customer service 

Hi Samson - thank you so much for your feedback! We truly appreciate it, and your business. We are constantly working on making MenuDrive as user-friendly as possible for all customers. 

Excellent POS for beginners 

Hi Angel, thank you for your feedback! We are always trying to improve our POS system, and scheduling is on that list! 

The worst cuatomer service 

Armond, we are very sorry to hear about the issues you are having. We strive to have the best customer service and provide a great experience for all of our users. Please reach out to our support team at at 855-528-8457 and one of our team members will be glad to help you out with any issues that you are having.

Multiple price increases with no communication.  Have tried to cancel for 5 months, multiple emails, cases, conversations and promises to cancel, just got our 4th email this week that they can't process our card.  No access to accounting, don't believe me call their number.  Had to fight charges and cancelled the credit card to stop them from billing.  Do yourself a favor pick something else.  We moved to Square for everything!

Great solution....as long as you never plan on leaving!

Hi Sean, first off we would like to thank you for your business and for being with Lavu for 9 years. We are very sorry to hear you went elsewhere. We apologize about the billing discrepancies. Please reach out if we can do anything for you. 

We used this in a tequila bar that I was a bar manager at.  We were very high volume so we needed a good POS system that never crashed, and operated quickly to minimize waiting on the system to perform functions.  I think in that regard this is a great system and I would recommend it to anyone.

As good as any "Industry Standard"

Hi Sean, 
Thank you for your review. We're so glad to hear Lavu is working well for you and your team! Don't hesitate to call us at 855-767-5288 if you have any questions. 
The Lavu Team

Using Lavu has made it easier to do online ordering and takeout meals. Reports are much better than our last POS. 

Great customer service

Hi Scott, 

Thanks for letting us know how well Lavu has worked for your restaurant! It's great to hear from our customers about what they specifically love about Lavu. Please reach out if you need anything! 

owner

We are happy with Menudrive, the cost is acceptable and we like how our staff doesn't need to answer the phone to get the order.

It was great in the beginning easy to use, reasonably priced.

Starter Package: $59.00 |<br />
Growth Package: $129.00 |<br />
Optimize Package: $279.00 

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