Legwork Features

Legwork

Cloud-based patient engagement suite of applications

4.83/5 (23 reviews)

Legwork Feature Summary

  • Appointment Confirmation Tracking
  • Appointment Reminders
  • Appointment Scheduling
  • Auto-Calling
  • Blast Messaging
  • Call Reminders
  • Email Reminders
  • Net Promoter Score
  • Online Booking
  • Patient Engagement
  • Patient Satisfaction Score
  • Payment Reminders
  • Practice Health Metrics
  • Preferred Languages
  • Recurring Appointments
  • Rescheduling
  • Review Monitoring
  • SMS Reminders
  • Treatment Interests
  • Two-Way Email
  • Two-Way Texting

Competitor Feature Comparison

API
Activity Dashboard
Ad hoc Analysis
Ad hoc Reporting
Alerts / Escalation
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Bulk Send
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Communications Calendar
Contact Database
Custom Forms
Customer Activity Reporting
Customizable Reporting
Customizable Templates
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Tracking
Engagement Analytics
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
Multi-Campaign
Multi-Language
Push Notifications
Real Time Analytics
Real Time Notifications
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
Scheduling
Sentiment Analysis
Status Reporting
Summary Reports
Surveys & Feedback
Third Party Integration
Web Forms
Visit WebsiteCompare App
API
Activity Dashboard
Ad hoc Analysis
Ad hoc Reporting
Alerts / Escalation
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Bulk Send
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Communications Calendar
Contact Database
Custom Forms
Customer Activity Reporting
Customizable Reporting
Customizable Templates
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Tracking
Engagement Analytics
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
Multi-Campaign
Multi-Language
Push Notifications
Real Time Analytics
Real Time Notifications
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
Scheduling
Sentiment Analysis
Status Reporting
Summary Reports
Surveys & Feedback
Third Party Integration
Web Forms
Visit WebsiteCompare App
API
Activity Dashboard
Ad hoc Analysis
Ad hoc Reporting
Alerts / Escalation
Analytics
Appointment Management
Automated Scheduling
Automatic Notifications
Bulk Send
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Communications Calendar
Contact Database
Custom Forms
Customer Activity Reporting
Customizable Reporting
Customizable Templates
Email Alerts
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Tracking
Engagement Analytics
Feedback Collection
Feedback Management
Follow-up Scheduling
Forms Management
Gift Card System
Multi-Campaign
Multi-Language
Push Notifications
Real Time Analytics
Real Time Notifications
Real Time Reporting
Referral Tracking
Reminders
Reporting & Statistics
SMS Integration
SMS Marketing Managment
Scheduling
Sentiment Analysis
Status Reporting
Summary Reports
Surveys & Feedback
Third Party Integration
Web Forms
Visit WebsiteCompare App

Legwork Feature Reviews

21 reviewers had the following to say about Legwork's features:

Anna Lee

Legwork pms is essential to our dental practice.

2020-02-04

Pros

Legwork seamlessly works with our practice management software and their software appointment reminder system through texting has significantly decreased our no show rate.

Cons

I wish the website was a little more customizable.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Zamzow

Why we like Legwork

2020-02-11

Helpful with getting reviews

Pros

Ease of use Helpful in getting Google reviews Good customer service

Cons

Need more customizable emails to our patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sonya Daley

A great company to work with

2020-01-30

We utilize the text message, website, Facebook, email campaigns and statistics. The software has alot of capabilities.

Pros

We're happy customers.

Cons

Legwork is no longer able to post to social media for us but our price did not decrease since this service was taken away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janice Mahoney

Dental Practices should consider giving Legwork a try!

2020-02-04

The Legwork team sets themselves apart because they have managed to maintain that "startup" vibe that makes customers feel they are important and are quick to respond to requests for support.

Pros

We set up a new webpage, automated our recall system, communicate easily via text, integration with our Dentrix dental software is seamless, confirmations and appointment reminders are easy and I love the email blasts and newsletters that they design for us.

Cons

You have to go to legwork to text; it is not within dentrix but the popup reminders let us know when there is new communication from the patient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzanne Nutt

Legwork is a such a great extension of our practice!

2020-01-30

Again it allows us to add that personal touch with a patient whether it be through a text or an email and we really like the gift card referral product.

Pros

User friendly Allows us to stay in touch with patients so easily Love love love the texting feature as well as the gift card referral piece

Cons

They truly do not integrate with our dental software so it just seems to add more time to the process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon San Luis

If you use social media you'll pick up legwork fast

2020-02-05

Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email.

Pros

From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought!

Cons

The original price point is costly but in my opinion worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Katie R

Ease of Daily Tasks

2020-02-03

We haven't switched to another company because of how easy Legwork is to use and the value is above all others.

Pros

We also enjoy how fast the customer support is.

Cons

No online payments or scheduling options for patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Nguyen

Review of Legwork (1 year of use)

2020-02-09

Automated reminders have been a great plus as well.

Pros

Automated text/messaging for schedule confirmation and reviews, texting for patient communication, email blast.

Cons

The forms/templates for new patient paperwork does not look or appear as smooth or professional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohit Virmani

Legwork is a time saver

2020-01-31

Pros

It automatically confirms appointments which frees up our staff's time!

Cons

Nothing, the software works just as advertised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Butts

legwork Review

2020-02-01

Pros

Contract-free. Price. Features.

Cons

Extremely disappointed that the automated social media posting was taken away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Mrunal Parmar

Smile stop review

2020-01-30

No technical issues and excellent customer service.

Pros

Customer service is amazing and the staff is very helpful in all aspects of using the software.

Cons

Cost is probably the least attractive feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
barb leonard

Legwork and Our Team

2020-02-05

Legwork's communication software has our patients communicating with us even if they do not have an appointment via text and emails. Any opportunity to remain in touch with a patient is so key, at least for our practice.

Pros

It keeps me up to date throughout my day with emails, texts, confirmations and patient messaging.

Cons

I know that there are many features and options available that I currently do not utilize but I am trying each day to explore the software because I know that it will further our practice to its potential.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hannah Zeiler

Legwork in our dental office

2020-02-04

Overall, our office has had a positive experience in our time using Legwork.

Pros

We can text, email, and respond to reviews all in one place.

Cons

We had an issue with texts not being sent out when a patient had two appointments in one day. Luckily, Legwork responded quickly when we presented this problem.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Schrof

Review from The Dental Group

2020-01-30

We have solved our patient response issues using the software.

Pros

We love the customer interaction and satisfaction rate of our patients.

Cons

Our only issue with the software was resolved with the tech team and we have no issues at this time.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Howard He

Great program

2020-01-31

Pros

Very convenient Dashboard that allows you to view all relevant information.

Cons

Wish the texting capability could also send and receive photos. Would be beneficial for patients to text photos of insurance cards

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Erika Lawless-Stoner

Wonderful with room to grow

2020-01-30

[SENSITIVE CONTENT HIDDEN] are just the absolute best!

Pros

The dashboard makes everything so easy & once you learn where all the options are parked, its so simple to get an array of tasks done!

Cons

Its a little frustrating that there is no MMS option for text messaging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shelley Bublitz

Legwork is great

2020-02-03

Pros

I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.

Cons

Truthfully, sending emails to the projects team was my only issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gina Rinehart

Legwork

2020-02-11

Pros

The price and all of the services that it includes.

Cons

The customer service I received when I had a very serious issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Muaina

Simply The Best!

2020-02-04

Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us.

Pros

I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor.

Cons

We have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roselyn Manalo

Patient Communications Software

2020-02-05

Patient communications .

Pros

Easy Communications with patients, Marketing and reviews, forms.

Cons

I hope they will be able to add the features such as extracting patients with unpending treatment that need to come back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elise Newsome

Legwork is great!

2020-01-31

Pros

A lot of great features that help make our job so easy! The fast fill option eliminates the need to make tons of phone calls.

Cons

Sometimes it can take a while to get a reply from support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more