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Overview

Category Leaders

A simple customer relationship manager made for small businesses. Track leads, manage contact info, and never miss a follow-up.

Category Leaders

Firefish Software is a combined recruitment marketing and CRM software that’s changing the way businesses recruit. Firefish...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

65

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

508

5

4

3

2

1

419

75

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

267

5

4

3

2

1

176

72

19

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I have created some awesome systems for tracking referrals and testimonials thanks to their suggestions.
The best feature is that the customer service is as advertised, this company really does help. They also understand our industry which helps in the transition to and use of the product.
LACRM is Affordable and Easy to use. It has been a great addition to our business, helping us keep track of test tools, customers, and new leads.

Pros

The support from Firefish is excellent the guys respond to my queries in a helpful and courteous manner. You are made to feel part of their team.
Very positive experience. We are so happy to have invested in Firefish and in a short period of time it has had an incredibly positive impact on our business.
Before purchasing it I had no idea how good their customer support was. It's quite frankly excellent and an example of how any customer support should be.

Cons

We haven't found anything about the app that is a problem for us.
Haven't used it enough to see if there is anything missing.
There are some features in development I am anxious to see roll out, but none of them are business critical.

Cons

You have to keep everyone on them and it is frustrating when you want to take one off.
Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate.
As with all software there is in initial learning curve, but once you are past this I would say I have no other negatives I can think of.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features61
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Background Screening
  • Billing & Invoicing
  • Boolean Search
  • Budgeting/Forecasting
  • Built-in ATS
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Campaign Analytics
  • Campaign Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Portal
  • Employee Self Service
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Recruiting Agencies
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Full Text Search
  • Functions/Calculations
  • Graphical Data Presentation
  • Interaction Tracking
  • Internal Chat Integration
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • KPI Monitoring
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Mobile Dashboards
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Currency
  • Multiple Data Sources
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Private Dashboards
  • Product Catalog
  • Progress Tracking
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • SMS Messaging
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Page View
  • Social Media Integration
  • Social Recruiting
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Tagging
  • Talent Acquisition
  • Task Management
  • Team Assignments
  • Territory Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web-based Deployment
  • Website Analytics
  • Widgets
  • Workflow Management
  • Total features125
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Background Screening
  • Billing & Invoicing
  • Boolean Search
  • Budgeting/Forecasting
  • Built-in ATS
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Campaign Analytics
  • Campaign Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Client Management
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Portal
  • Employee Self Service
  • Exception Reporting
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Recruiting Agencies
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Full Text Search
  • Functions/Calculations
  • Graphical Data Presentation
  • Interaction Tracking
  • Internal Chat Integration
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • KPI Monitoring
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Mobile Dashboards
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Currency
  • Multiple Data Sources
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Private Dashboards
  • Product Catalog
  • Progress Tracking
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • SMS Messaging
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scorecards
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Page View
  • Social Media Integration
  • Social Recruiting
  • Source Tracking
  • Statistical Analysis
  • Status Tracking
  • Tagging
  • Talent Acquisition
  • Task Management
  • Team Assignments
  • Territory Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web-based Deployment
  • Website Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations16
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations12
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AK
AvatarImg

Aliyah K.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Firefish logo

Firefish

Firefish CRM

Reviewed 21 days ago
Pros

Navigating through the CRM is very easy

Cons

Some features aren't explained in enough detail which leads people to just disregard them and not get the whole experience.

Vendor response

Hi Aliyah, Thank you for your review. If you are needing more help with features and can't find the answers on the Fish Tank then please reach out to our customer team who will be more than happy to spend some time with you. Many thanks, Amy

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Staffing and Recruiting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Recruiter Friendly System

Reviewed 3 years ago

We needed an effective CRM without the complexities with other CRM's. The Firefish CRM offered just that. The team deliver an exceptional level of engagment and training. The fact that you control the functionality of the CRM make life so much easier.

Pros

Ability to customise the functions to mirror our business processes. It's very user-friendly and is easy for new users to adopt Continuously adding new features that are relevant Good candidate matching functionality

Cons

The initial fonts and templates but this is something that you can easily change so not a Con as such

AN
AvatarImg

Andrew N.

Civil Engineering, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Firefish logo

Firefish

Firefish Review

Reviewed 22 days ago

Very good CRM which is easy to use

Pros

Firefish is a really good database for Perm Recruitment. The process for progressing candidates through the interviewing and offer stages is very user friendly and streamlined

Cons

The database doesn't have a function for temp recruitment ie. being able to put temp bookings on the system, a tie in with an online timesheet portal, gp trackers for temp desk, etc

Vendor response

Hi Andrew, Thank you for your review. We're glad you're happy using Firefish and that you find it easy to use. Many thanks, Amy

KR
AvatarImg

Katie R.

Staffing and Recruiting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Excellent

Reviewed 22 days ago

Brilliant

Pros

Easy to use, i know where everything is that i need to use.

Cons

sometimes it glitches and goes slow which can be annoying

Vendor response

Hi Katie, Thank you soo much for your review. We're very happy to know that you find the system excellent and easy to use. Thanks, Amy

RR
AvatarImg

Rachael R.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Excellent CRM System

Reviewed 3 years ago

Excellent

Pros

Frirefish is the most efficiant CRM system I have used in recruitment. The functionalities make your life easier and support less admin, which is always a bonus! The team are quick to respond to queries and I love how you can highlight recommendations to make it better and they listen! Everything all in one place with a papertrail that covers all your tracks. Highly recommended and easy to use.

Cons

I think a consultant visiting the office to provide training would be useful as I don't feel I know everything about the system and may be missing more tricks!

JC
AvatarImg

James C.

Staffing and Recruiting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Firefish logo

Firefish

Firefish is the best I have used!!

Reviewed 22 days ago

Great, we got some initial training. But found it is best to navigate around the platform and make mistakes yourself..

Pros

Firefish is the best CRM I have used so far, like every CRM it is only as good as the stuff you put into it. The more accurate and detailed your entry is the better the software becomes.

Cons

The lack of integration with some of the bigger platforms. The formatting of CVs isn't great and end up just doing it outside of the system.

Vendor response

Hi James, Thank you so much for your review. We're over the moon to find out Firefish is the best CRM you've used! Many thanks, Amy

AS
AvatarImg

Adam S.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Firefish logo

Firefish

Good CRM tool

Reviewed 22 days ago
Pros

Firefish is easy to use and I like the way its CRM is lay out

Cons

Boolean search tool could be better, and location settings do not filter out candidates very well

Vendor response

Hi Adam, Thank you for your review and we're happy that you think Firefish is a good, easy to use CRM. I will pass your feedback on boolean searching and location settings back to customer team. Many thanks, Amy

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Firefish logo

Firefish

Ease of use

Reviewed 9 months ago
Pros

Firefish is a fantastic bit of a software that puts other archaic recruitment CRM to shame.

Cons

I dislike the fact it is built into a browser rather than a standalone app. I appreciate this lets you use it from any device but as always you are at the discretion of the browser and not all browsers are built alike.

Vendor response

Thank you for your review. Amy

SW
AvatarImg

Sam W.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Firefish logo

Firefish

Review

Reviewed 9 months ago

used as a CRM and data storage plus marketing platform so the software essential for us

Pros

Easy to use, scalability and bulk data usage

Cons

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

Vendor response

Hi Sam, Thanks for your kind words! We appreciate it and we'll also feed your suggestion on search numbers back to the product team :). Keep swimming!

LM
AvatarImg

Louise M.

Staffing and Recruiting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Extremely user friendly

Reviewed a year ago

Very positive. Hints and tips are provided but are not invading or annoying. If there is ever an issue you are updated and it is resolved within the timeline given - although this is not common at all. I have no negative feedback at this time.

Pros

It has been designed by people in the recruitment industry, it is intuitive and there are multiple ways to reach the same goal. It understands people are not all wired the same way and you can play about with it so that it is efficient for your needs. I hardly required any training to understand how to use it because it was designed to make sense instinctively.

Cons

I have not discovered anything yet which I am not happy with.

MK
AvatarImg

Matthew K.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Firefish logo

Firefish

Matt's Review

Reviewed 22 days ago

Firefish takes quite a lot of of getting used to as certain processes do not seem logical (i.e not being able to send a cv from the candidates page). The ease of posting adverts is great and being able to send emails directly into the crm from outlook is also very helpful.

Pros

Ease of posting adverts. By doing this directly from the crm system it saves me a lot of valuable time.

Cons

Candidate searching. Being able to search on address and distance from a certain point would be much more convenient. Rather than relying on the correct county being input by applicants and other colleagues.

Vendor response

Hi Matthew, Thank you for your review. We'll pass your comments onto our customer team. Many thanks, Amy

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Firefish logo

Firefish

Firefish Database

Reviewed 22 days ago

Its a good CRM with some great functionality. A few improvements could easily make it the best on the market.

Pros

I like that you can customise certain areas of the database without having to contact support. The candidate flow is quite simple making it easy to follow.

Cons

Their is no CV Parce of easy way of uploading a candidate and is quite manual.Another negative is there is no option to bulk upload CV's or client contact details without using a FF admin which cant take weeks to complete so is not always possible.

Vendor response

Hi there, Thank you for review and thank you for your feedback! I will pass this along to our customer team. Many thanks, Amy

MH
AvatarImg

Meghan H.

Staffing and Recruiting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Highly Recommend

Reviewed 3 years ago

Firefish is a fantastic easy to use CRM system. The customer service team are extremely helpful and very friendly. I would highly recommend Firefish to other companies.

Pros

It is very effective and extremely easy to use!

Cons

It is based off one platform that several companies use so it is less bespoke to our individual needs.

MR
AvatarImg

Mark R.

Education Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Easy, so very Easy

Reviewed 22 days ago

Very positive, so much so i don't think about it like other CRM systems which can take up so much time that you do end up thinking about them.

Pros

Managing both candidates is a trick business can lead to a lot of lost data/conversations etc. so having all this data in one place and for example say you have business x and a candidate is going to be working in school x being able to marry the two together makes keeping track of the work/task's conversations so much easier. The Friendly easy to use company/candidate set up is quick very easy and just a breeze to use

Cons

I feel there could be more sorting options. I.E if you have a candidate that is a teaching assistant, but they excel at a particular skill being able to display this so this can then be filtered so show what candidates are available and in what area would make things so much easier.

Vendor response

Hi Mark, Thank you soo much for your review. We love how easy you find Firefish and we hope you enjoy the rest of your journey with us. Thanks, Amy

JS
AvatarImg

Jamie S.

Staffing and Recruiting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

The best software I've used

Reviewed 3 years ago

It just works! That seems like an easy thing to achieve with a piece of software, but it really isn't. To have a tool like this has made my team and I more productive, quicker at doing admin tasks and ultimately has allowed us to maximise our potential for sales.

Pros

This is by far the most intuitive CRM I've used over my career in recruitment. It's easy to use, has plenty of useful features and is very reliable. It just works!

Cons

There have been a few hiccups with accessing documents. However these issues have been temporary and have not impacted on my work at all.

SW
AvatarImg

Simon W.

Staffing and Recruiting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Firefish - You are everything we wanted and much more

Reviewed 3 years ago

A CRM that works with and for us, what is there not to like. Since day one the staff have been friendly and helpful and not question is a burden.

Pros

The simple and honest answer is everything. When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"! In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase...

Cons

So far nothing that I don't like about it, far superior to other systems that I've used in the past

CM
AvatarImg

Clare M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Fantastic Product! Excellent Care

Reviewed 3 months ago

Customer care is excellent with a quick response and the flexibility to screen share for more complex needs as required. I would highly recommend the company and the product!

Pros

It is easy to use, you can adapt it to suit changing needs of the business and the website is linked to the CRM which makes the application process for candidates much smoother.

Cons

I cannot think of any cons about the software/product.

Vendor response

Hi Clare, Thank you so much for your review. We're extremely happy that your swimming to success with Firefish and that the service and product are living up to your expectations. Many thanks, Amy

LB
AvatarImg

Louise B.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Firefish logo

Firefish

Easy to navigate, great customer service

Reviewed 9 months ago

The onboarding process and training was fantastic, and the ongoing support is really useful.

Pros

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

Cons

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Vendor response

Hi Louise, Thank you for your lovely review. We're sorry you're having trouble with the CV formatting. I will get someone from the support team to reach out and help with this. Thanks, Amy

DW
AvatarImg

David W.

Accounting, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Firefish logo

Firefish

Great System..backed by great people

Reviewed 2 years ago

The team at Firefish are great, very quick to respond to any queries and their passion for service seems to be second to none.

Pros

The interface is very easy to use and I'm pleased to say very logical. It allows a seamless flow between access to the files and doesn't have that clunky feel that so may CRM have.

Cons

For a single user, I don't really get to use all of it's functionality but that's not really a negative.

JD
AvatarImg

Jon D.

Financial Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Firefish logo

Firefish

Firefish CRM review Oct 2020

Reviewed 2 years ago
Pros

It looks good, good layout, easy to use and it covers a lot of functionality. The support team especially [SENSITIVE CONTENT HIDDEN] are great. The regular webcasts have been encouraging especially during covid/lockdown. The team are constantly striving to improve and this is a CRM which is striving to keep up to date with the changes in recruitment.

Cons

No CRM is ever going to please all the users as we all require different things. That said, the marketing tools are limited and the social media interaction i.e whats app is lacking and the templates could be laid out easier.

KS
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Kirsty S.

Mechanical or Industrial Engineering, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish

Start up empowered by Firefish!

Reviewed 2 years ago
Pros

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Cons

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

IM
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Ivan M.

Staffing and Recruiting, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish

Excellent product that does what recruiters actually need - with excellent customer support

Reviewed 10 months ago

My overall experience with Firefish has been superb. Through effective use of the CRM I stay on top of my business, meaning that I can do what I love most - headhunting fresh talent for my clients.

Pros

The layout makes perfect sense. The functionality is spot on and is very intuitive and easy to use. For anything that you're unsure about, the back up and support from the team is spot on. It does all the stuff that I need my CRM to do and none of the stuff I don't need or want. I am particularly fond of the fact that it integrates beautifully with my web page and that I can update my webpage at any time. I've used numerous CRMs including Bond/Adapt, Bullhorn, Jobadder and many others and genuinely, this is the best I've ever used and I'm so glad that I'm using it for my own recruitment business. Firefish is a bit like Apple - they're stuff just works!

Cons

I'm genuinely struggling to think of something that I don't like or find hard to use. The only thing I can think of is when I was looking to put a retainer through on the system. But, with one quick email to the support team, I had my answer in minutes. On that point - they have a great list of "how to do X" available to download with very easy to follow graphics...another plus!

Vendor response

Hi Ivan, Thank you soo much for the amazing review! We're absolutely delighted that you are loving Firefish and really appreciate you sharing your awesome experiences with our Team. All the best, Amy

EW
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Euan W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Firefish

Great product

Reviewed 22 days ago

Great

Pros

I've used a few terrible recruitment software products over the years and Firefish is definitely not in that camp, the UI is very good, all the features are well labeled and easy to find. It makes recruiting easier and less cumbersome.

Cons

I can't really think of much off the top of my head, it's a great software product.

Vendor response

Hi Euan, Thank you for your review! It's great to know you love the product. Many thanks, Amy

JC
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James C.

Construction, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish

Stress-free migration

Reviewed 3 years ago

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With the FireFish Software, the issue is solved. The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts. All of which are key features in helping us improve the candidate experience with Optima.

Pros

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

Cons

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

MZ
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Miles Z.

Staffing and Recruiting, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Firefish

Positive SIgns

Reviewed 3 years ago

The experience so far has been a very positive one. Everyone i have spoken to has been helpful, the training has been good and it has been an efficient process for me from sign up, through traning and now whilst using it.

Pros

It is developed by recruiters, who therefore think like recruiters. The result of this is that it makes sense to a lot of recruiters. It works how you want it to work and how you think is the logical way a recruitment CRM system should work.

Cons

I have only been using it a few weeks so there are still lots it does that I have not utilised yet, however at this stage i dont have any negatives.