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Less Annoying CRM vs InTouch CRM Comparison

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Overview

Category Leaders

A simple customer relationship manager made for small businesses. Track leads, manage contact info, and never miss a follow-up.

InTouch CRM is designed to help businesses automate sales and marketing through customer data on your website or offline,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

325

62

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

(13)

5

4

3

2

1

11

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I like how it builds on the CRM Network to the point where you feel like you have a great Network after only a few days of using the app.
I also appreciate that they allow you to import your contacts relatively seamlessly using an excel spreadsheet, because that saved me a lot of time.
It's a fantastic program. Customer service is also amazing - they answer questions within a day, tops.

Pros

The team at InTouchCRM are absolutely brilliant at responding to queries and helping us get the most out of the CRM.
Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.
Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

Low score above because Deaf partners in Utility Warehouse will struggle with the online training because of auto-subtitles which are confusing.
My boss now is suffering from obsessive compulsive disorder about every little insignificant detail that does not generate sales, but generates constant questioning.
The calendar app in the phone app is tricky, hard to get rid of the drop down times.

Cons

I find the technical stuff difficult and a bit frustrating sometimes but that could be me, rather than the system.
Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue.
  • Vendor responds to reviews
  • Last review20 days ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features57
  • API
  • Auto-Responders
  • CAN SPAM Compliance
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Client/Property Matching
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Marketing
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Forecasting
  • Household Tracking
  • Image Library
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Product Catalog
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Relationship Tracking
  • Reporting/Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Source Tracking
  • Spam Blocker
  • Task Management
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Workflow Management
  • Total features30
  • API
  • Auto-Responders
  • CAN SPAM Compliance
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Client/Property Matching
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Support
  • Customer Surveys
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Management
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Dynamic Content
  • Email Marketing
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Forecasting
  • Household Tracking
  • Image Library
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Product Catalog
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Relationship Tracking
  • Reporting/Analytics
  • Sales Automation
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Source Tracking
  • Spam Blocker
  • Task Management
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Management
  • Workflow Management

Integrations

  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations5
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Less Annoying CRM vs. InTouch CRM

See how Less Annoying CRM and InTouch CRM stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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