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Less Annoying CRM vs Zoho CRM Comparison

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Overview

A simple customer relationship manager made for small businesses. Track leads, manage contact info, and never miss a follow-up.

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/momonth

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

Starting from

/momonth

Free trial available
No credit card required
Free account
Subscription based

view pricing plansview pricing

User reviews

4.8

(492)

408

Value for money

Ease of use

Features

Customer support

99%

would recommend this app

4.3

(5.2K)

2,518

1,802

690

150

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

I have created some awesome systems for tracking referrals and testimonials thanks to their suggestions.

Jessica M.

The best feature is that the customer service is as advertised, this company really does help. They also understand our industry which helps in the transition to and use of the product.

David W.

LACRM is Affordable and Easy to use. It has been a great addition to our business, helping us keep track of test tools, customers, and new leads.

Robert W.

Pros

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

B. W. B.

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

David M.

ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Kelechi E.

Cons

We haven't found anything about the app that is a problem for us.

John L.

Haven't used it enough to see if there is anything missing.

Trina M.

There are some features in development I am anxious to see roll out, but none of them are business critical.

David K.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.

Neil S.

It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Dr Navneet G.

Vendor responds to reviews

Last review6 days ago

view all reviewsview reviews

Vendor responds to reviews

Last review3 days ago

view all reviewsview reviews

Key features

Total features54

AB Testing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking

Appointment Management
Appointment Scheduling
Asset Lifecycle Management
Automated Routing
Behavior Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call List Management
Call Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Channel Management
Chat/Messaging
Churn Management
Client Management
Client Portal
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Community Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Library
Content Management
Contract/License Management
Conversion Tracking
Correlation Analysis
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Alerts
Email Distribution
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Exception Reporting
Expense Tracking
FAQ
Feedback Management
Field Sales Management
For AEC Industry
For Financial Institutions
For Mac Devices
For Sales Teams/Organizations
For Startups
For iPad Devices
Forecasting
Gamification
Goal Management
Graphical Data Presentation
Help Desk Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Marketing Calendar
Meeting Management
Mobile Access
Mobile Alerts
Modeling & Simulation
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multivariate Testing
Negative Feedback Management
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Project Management
Project Tracking
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Sales Activity Management
Sales Analytics
Sales Approval
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Shared Contacts
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Source Tracking
Statistical Analysis
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Territory Management
Text Analysis
Third Party Integrations
Training Management
Transaction History
Trend Analysis
User Management
Visual Analytics
Warranty Tracking
Web Forms
Web-based Deployment
Website Analytics
Website Integration
Website Visitor Tracking
Widgets
Wiki
Workflow Management
XML / RSS
eCommerce Management

View all featuresView details

Total features200

AB Testing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking

Appointment Management
Appointment Scheduling
Asset Lifecycle Management
Automated Routing
Behavior Tracking
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Control
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call List Management
Call Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Channel Management
Chat/Messaging
Churn Management
Client Management
Client Portal
Client Tracking
Client/Property Matching
Collaboration Tools
Commenting/Notes
Commission Management
Communication Management
Community Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Library
Content Management
Contract/License Management
Conversion Tracking
Correlation Analysis
Customer Accounts
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard
Dashboard Creation
Data Import/Export
Data Management
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Alerts
Email Distribution
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Exception Reporting
Expense Tracking
FAQ
Feedback Management
Field Sales Management
For AEC Industry
For Financial Institutions
For Mac Devices
For Sales Teams/Organizations
For Startups
For iPad Devices
Forecasting
Gamification
Goal Management
Graphical Data Presentation
Help Desk Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Live Chat
Marketing Automation
Marketing Calendar
Meeting Management
Mobile Access
Mobile Alerts
Modeling & Simulation
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multivariate Testing
Negative Feedback Management
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Project Management
Project Tracking
Proposal Generation
Proposal Management
Prospecting Tools
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Request Escalation
Role-Based Permissions
Sales Activity Management
Sales Analytics
Sales Approval
Sales Automation
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search Marketing
Search/Filter
Segmentation
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Shared Contacts
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Source Tracking
Statistical Analysis
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management
Territory Management
Text Analysis
Third Party Integrations
Training Management
Transaction History
Trend Analysis
User Management
Visual Analytics
Warranty Tracking
Web Forms
Web-based Deployment
Website Analytics
Website Integration
Website Visitor Tracking
Widgets
Wiki
Workflow Management
XML / RSS
eCommerce Management

View all featuresView details

Integrations

Total integrations15

Constant Contact
Facebook
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
Mailchimp
Microsoft Outlook
PayPal

QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
Stripe
Twitter
Wordpress
Xero
Zapier
Zendesk

see full listsee full list

Total integrations450

Constant Contact
Facebook
Gmail
Google Analytics
Google Calendar
HubSpot CRM
HubSpot Marketing Hub
Mailchimp
Microsoft Outlook
PayPal

QuickBooks Online Advanced
Salesforce Sales Cloud
Shopify
Slack
Stripe
Twitter
Wordpress
Xero
Zapier
Zendesk

see full listsee full list

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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