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A simple CRM built just for small businesses
Functionality
4.5
/5
515
Total features
61
11 categories
Less Annoying CRM features
Common features of CRM software
David Z.
Professional Training & Coaching, 11-50 employees
Used daily for 1-2 years
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We are very happy with LACRM on every level. It has helped us get super-organized in a short time in a painless fashion.
Less Annoying CRM offers our small company the ability to track each of our individual sales from lead to close, including financial stats. We have set up a special customized contact field for our international dept. We are considering adding a separate pipeline to track collections for delinquent accounts. It’s so flexible and effective, that I can imagine customizing it to track and administer any...
I can't think of anything I would change. There was a limitation that required documents (PDFs and JPGs of our proposals and contracts) to be stored without specific organization within the contacts only. But that feature has just been upgraded so these docs can be stored attached to the relevant individual sale (opportunity, as we call that pipeline). Not only does the LACRM staff respond immediately to our phone calls for support and instruction; they actually listen to our needs and suggestions and make small, useful, incremental upgrades as necessary. This app offers consistency without rigidity.
nigel b.
Glass, Ceramics & Concrete, 1-10 employees
Used daily for 2+ years
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ease of use and simplicity are the key words here..... inexpensive and fairly intuitive, overall good Value for Money
There are very few integrations and it is a little clumsy to use. The format for recording noted doen't make it easy to read and it cannot take in inbound emials into clients records
Diane F.
Publishing, self-employed
Used daily for less than 6 months
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My overall experience has been wonderful. I credit LACRM with helping me sign seven clients in two weeks because I was able to track where everyone was in the sales funnel, track the conversations, plan, etc. I swear by LACRM and have been promoting it to whoever I know needs or uses a CRM.
What I like most about LACRM is not only its ease of use but its intuitive feel in customizing features. The customer service is top-notch, too. Easy to get a hold of and thrilled it's US-based.
There hasn't really been a con for me yet with LACRM. I guess the only thing that could improve the software would be a timer feature so I can track how long it takes me to do the various tasks so I can break down how much I'm making an hour (I charge by project) and make better pricing decisions in my marketing.
Martin P.
Research, self-employed
Used daily for 6-12 months
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Our experience with LACRM has been excellent so far. We were up and running very quickly and the support from the customer service group has been fantastic. Their responses have been rapid (given the time difference between the US and Australia) and knowledgeable and have always resolved the issues that we have faced in coming up to speed.
The key feature that I like about LACRM is that it allows my company to bring all our materials together under one platform. The software is extremely intuitive and easy to learn and we are constantly discovering new functionality that adds to our customer relationship management platform.
I haven't found anything yet that I don't like. Obviously some things could be further developed but my sense is that there is a willingness on the part of the company to implement new features and capabilities in the future.
Marcos H.
Packaging and Containers, 11-50 employees
Used daily for less than 6 months
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The customer support response time is incredible. Being able to get a response to our most basic questions has been really valueve in our implementation.
Less Annoying CRM's small scale approach makes it ideal for small businesses like us. It's pricing flexibility has been a very nice addition to a very strong product. The simplicity of how it manages contacts has been well received by our sales team.
While it is very simple it lacks deep analytics and automation. However We're confident they'll add more features likes this over time that will keep Less Annoying CRM increase it's value as an essential tool for our business.
Darrell L.
Apparel & Fashion, 1-10 employees
Used daily for 1-2 years
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Because we can add notes to companies/contacts, and can easily tag and save outgoing emails from Outlook, the communication history with a client is easily seen. This has kept our company organized and has made work flow even better. We recently added a new person to our team, and she was able to jump right in and get to know our clientele rather easily based on those records.
The user-friendly design made it easy for everyone on the team to adapt. On the calendar, you can choose to see everyone's calendars or just your own, and it's so easy to add notes to contacts/companies that everyone can see, which has facilitated our internal communications.
As with all changes, the learning curve was the only obstacle, but the LACRM team was always an email or phone call away if we needed assistance. I like that they don't charge extra for technical assistance.
Karen C.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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As a nonprofit, we use the software to track our outreach and fundraising relationships. With the ability to customize pipelines, we have been easily able to adjust it for our purposes even thought this is not what the system was designed to support.
It is so easy to use! We are a very small nonprofit organization and I personally was able to set up the system and train the very non-tech savvy team on it. I use it daily and it does everything you would need from a basic CRM. Customer service is stellar - they respond to every inquiry, immediately. Would definitely recommend.
Wish it were integrated with Constant Contact (it is integrated with Mail Chimp, which was great, but we have moved to Constant Contact).
Michael W.
Wholesale, 51-200 employees
Used daily for 2+ years
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We have worked with LACRM since the founding of our company. They are a professional company, with a great product and great support.
LACRM offers an API that has integrated well into our internal system and our website allowing us to automate many daily tasks that would be extremely time consuming if done manually. The user interface is intuitive and user-friendly, reducing training time to a minimum.
The addition of features to allow for bulk actions in reports would be very helpful, i.e., the ability to assign contact in bulk from the Pipeline report.
Carrie C.
Management Consulting, self-employed
Used daily for 1-2 years
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After testing a few other options, Less Annoying CRM was clearly the winner. It's simple to set up, create groups, design pipelines, and track contacts and tasks. I use it daily and have recommended it to several people--at least 2 of whom are already using it as well.
My favorite features of the software are the email bcc and the customized pipelines that can be created. I couldn't keep track of prospect leads and client stages without it.
There's nothing that I don't like about Less Annoying CRM.
Karl B.
Insurance, self-employed
Used daily for 6-12 months
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I'd like an automated birthday message I created I could send out for a year that would go to the names and a second for the spouse. I'd like to see reporting from my drip campaign w/o going into Mail Chimp (I have a campaign when someone send in a card, after I make the first call, if no response, I drip mail them). I'd like to on a person by person basis if someone has opened my newsletter. Let me repeat, this a damn good software, easy to use, functional, super inexpensive. Perhaps they could build additional tools to cobble on: LessAnnoyingLeadPages, LessAnnoyingMailChimp, LessAnnoyingSocialMedia. Regardless, LACRM works well.
Great customer support, quick response to emails, even on the weekends sometimes, that I never got from big CRMs. Integrates well w/ Mail Chimp, unbeatable price, easy to upload docs, set reminders, and integrate w/ google calendar. Super easy to customize and create drop downs. The downside w/ most CRM's is the learning curve and the commitment one must give to understand and make the software usable....
You get what you pay for so you have to customize it yourself and you will make mistakes, nothing irreversible. I'd like the software to be in app form for IOS, not log in. Would be nice if it would do auto birthday reminders, for customer/prospect and for their spouses.
David F.
Financial Services, 1-10 employees
Used daily for 1-2 years
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It has been so easy to use and work with the product representatives that there has not been any negative or horror story. The experience has been great and it has provided exactly what we have needed. One especially important and useful feature is the ability to email into a client record from an external email client system simply by including the appropriate assigned email address for our company's database as an addressee on a message. That way, those communications get added to a client record as the system recognizes instantly what record to associate it with and who the sender is and who the receiver is.
For any small enterprise to recognize the importance of simply keeping track of people (clients) and being able to find them and associate information with them without a lot of hassle or a steep learning curve, this is an excellent choice. Learning it was easy, importing existing clients in was a breeze, and customizing it is straightforward.
Anything felt lacking has been reported to our representatives at the company and they have always taken every bit of input seriously, either (1) understanding and explaining or recommending a better or an alternative way to accomplish the objective, or admitting that something was not possible, (2) adding it to or confirming it is on an existing timeline for revision, or (3) demonstrating how to perform...
Elijah W.
Real Estate, self-employed
Used daily for 2+ years
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LACRM is one hell of a good product that has an excellent layout, great customer service, good mobility in implementation, and a price point that I don't think is beatable.
It's very flexible in implementation. I use it as a Realtor for every client introduction pipeline, and for renting I use LACRM for the entire deal start to finish, minus paperwork. The fact I can change the software to fit my specific needs means if I discover a more efficient way of working a problem I'm free to change the software some to fit my needs. If your currently running a small business like mine that require a lot of client interaction and no inventory, this is a killer software to have.
It's lack of reminder automation. Being that I work in real estate, timelines are important. Some types of clients, say renters, use the same kind of reminder pipeline over and over. Or initial first contact pipeline may have the same reminders spaced out over variable times unrelated to specific dates. Example: reminder every 5 days, then ever 10 days, then every 30 days for 4 months. Since these kinds of pipelines are consistent, it's a pain to have to open a calendar and set a reminder for each one of these tasks. It's just not time efficient.
Jana S.
Self-employed
Used daily for 2+ years
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I was concerned that low budget would mean low quality. My business may be on a budget, but it is not low quality, and it's the same with Less Annoying CRM. It's great value for the reasonable cost and I'm grateful for that. It's my first CRM, and I'm feeling no need or desire for anything else. Some of the customer and our first rep, who got us started so well that we didn't call back and I can't remember that person's name. They were all great.
If you don't reach customer service immediately, they'll call you right back. They're never trying to hustle you out of the way...they're truly putting themselves in your place and problem-solving to help you succeed. This program is great value for the money, with great customer service and friendly one-on-one help that is second to none. Also, I am a very small fish as far as customers go, paying the lowest amount, but when I called and left a message this morning, LACRM's not only called back and left a message, but sent an email, too, saying she was sorry she missed my call and that if I preferred email, she'd answer that way as well.
I wish I could save my email templates here, but it integrates well with Gmail and that works well for us, so it's not a big problem.;
Malcolm D.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 6-12 months
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Everything about this CRM is exactly as they say LESS ANNOYING. I have used a few CRM's in the past and the ease of the contact management, linking emails to contacts, reminders and calendar events on LACRM leaves a lot of these others behind.
The only con i have is that i cannot link my contacts directly to my Apple devices but that will not hinder me in using this CRM as it is THAT good.
Lisa B.
Performing Arts, 1-10 employees
Used daily for 2+ years
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Their customer service is TOP NOTCH. They are fast to respond and understand any issues. I rarely need to contact them, but when I do, they are always quick to help and resolve any issues or questions.
This CRM is easy to use and easy to customize to meet our unique needs. When a customer calls it's easy to pull up their profile and see the whole picture on one page. We are able to handle customer requests and calls much faster now that we see their information in a better way. The sort functions also helps us better analyze buying habits and overall sales trends.
Although it's possible to add more than one email address per customer, when exporting a group of customers, it is not easy to grab that second email address to add to an email list or import into an email system. The second email address does not have it's own column, it is instead incorporated with the first email address called "All Email Addresses" and separated with a comma.
Bob M.
Financial Services, 51-200 employees
Used daily for 2+ years
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I spent a lot of time/energy researching CRM's. People laughed when I said LACRM was the one we should use, now they love it for its ease of use, simplicity and power. The backup/customer support is fantastic. Even here in New Zealand, they get back to me very quickly and always come up with great solutions.
We love the ease of use, the short period of time it takes new users to get up to speed and the simplicity of the software. The ease of filtering the contacts with multiple factors is great. Being able to export groups of contacts to Excel quickly is very much appreciated.
The ability to update mass contacts at one time would be great. It would be good to be able to download a group of contacts into Excel, make mass changes to fields, and then upload. Also, the auto-link to Mailchimp is dangerous, because it is 2-way. If you have contacts with the same email address (not allowed in Mailchimp), it will consolidate or drop off any contacts with duplicate emails. Beware...
Britt M.
Construction, 11-50 employees
Used daily for 1-2 years
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LACRM is the backbone of my job as a marketing manager at our small manufacturing facility. It's impossible to overestimate the positive impact this tool has had on our business and my personal development. Prior to LACRM, we relied exclusively on spreadsheets and memory to track and manage leads and our sales pipeline. The beauty of LACRM is its affordability and its simplicity. It is easy to implement and adjust as your business needs change. It's also very easy to train others to use and understand because it has a clean and minimal interface.
LACRM is perfect for what it is: an entry level CRM. I think that we will eventually outgrow this software, which makes me sad and nervous because I'm not sure what we'll move to. It'd be nice of LACRM had a "step-up" software for businesses as they grow to add additional functionality.
Gary S.
Building Materials, 1-10 employees
Used daily for 6-12 months
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I have used many CRM products from their inception (ACT!, Goldmine, Salesforce), and even helped to sell a first of it's kind "cloud" based product called Aplicor CRM. Less Annoying software is geared to both the user/salesperson and the Executives (CEO, CFO, etc) and for teams. I have never used any product as easy to use and that has the flexibility for multiple uses (groups, creating customized lists, etc) as LACRM. For a very low monthly costs you also get excellent support and notifications regarding usage. Everyone I have spoken with at Less Annoying has been extremely well versed in the products features and were able to assist me quickly with my requests....it truly is "Less Annoying" and a very productive tool that you can grow your sales teams with!
Ease of use and full functionality. This product is very flexible and can be creatively crafted to fit the business application.
There are no real drawbacks to LACRM. Thus far, there has been nothing it couldn't do based upon some requests I made to the support team. They are always helpful and knowledgeable about the software.
Abi S.
Professional Training & Coaching, 1-10 employees
Used daily for 6-12 months
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This is the first product in years that seems to offer genuine, responsive, human support. I feel like the LACRM team is on our side. Very happy.
I really do find this CRM less annoying than others I have tried. Our business is recruiting support for professionals and business people. LACRM has a great system for tracking and organising all our contacts and defining the relationships between them. The customer service is highly responsive, and when they can't do something I want, they just admit it so I can move on and find another solution.
1. I baulk at doubling my expenditure to enable one employee to access the CRM. 2. I want a visual way to see at a glance what events and tasks are coming up, and I don't believe I can get this from LACRM, so I am still creating Excel spreadsheets
Jon E.
Education Management, self-employed
Used daily for 6-12 months
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With 2,000 contacts in my database I need something that is organized and keeps historical information -- LACRM does this with a very functional interface.
Any good software has a learning curve. The LACRM team, and they really work as a coordinated team, was incredibly available and clear in getting me to understand each feature as I got to it both before and then after I bought in. They worked with me to import my old CRM data. As I used it over the months they were as quick, and I mean really quick, in showing me features I missed. There are many...
I would love an overall search function that would reach into documents and notes. I cannot respond to an archived e-mail but have to copy/paste a old e-mail into a new one.
Michael P.
Media Production, 1-10 employees
Used daily for less than 6 months
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Very competent and an extraordinarily good helpline, with 40 minute seminars with very inspirational people. You do get the impression that it is an harmonious company and we are doing this from almost 4,000 miles away. There is little choice about going online - and it has huge benefits such as sharing tasks and data - and Less Annoying will hold your hand in that process.
It has the advantages (and disadvantages) of being online. For older people like myself there is a learning process in moving everything from a locally based network or even single PC and getting used to using it online. Less Annoying understand the difference and help you up this important step.
There is nothing I like least about it - I still have a little discomfort having used a previous CRM over several years working of a local PC, networked locally, but that is a generic online software issue not in any sense a shortcoming of LA.
John G.
Education Management, 1-10 employees
Used daily for 2+ years
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We spent a long time looking at CRMs, many of which were over complicated, not intuitive, and expensive. LACRM does everything we need and at a sensible price. Also, we have support from the U.S. team who are very responsive.
Intuitive to use. Many customisable fields, great support via email, ease of use with email (you just BCC the CRM). Mailchimp changed the way they handled their email list and LACRM worked with us to adapt the integration.
It would be good if we could have standard template emails that allowed attachments or automizations
Amber Y.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 2+ years
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LACRM keeps me organized. They have upgraded and redesigned and such, yet I've never lost a contact -- everything is still there all the way back to my very first contacts. I have never experienced a "down" time -- it's always available. Though I've tried other software, LACRM has earned my trust and "trust" is everything!! I am confident in their knowledge which allows me to be confident in mine.
LACRM is a part of my daily life; I use it multiple times hourly throughout my entire work week. I've been with them since 2013 and every note I've ever entered about my clients throughout the years is still right there at my fingertips: Birthdays, anniversaries, all past cruises, their personal information, preferred packages and upgrades, everything! LACRM makes it easy to ensure my clients feel...
There is nothing about the software itself. However, I do not like that I have not taken full advantage of everything they have to offer. Originally when there was no phone integration (to my knowledge), I went elsewhere for phones and, especially, recorded lines (recordings have saved my bacon numerous times). When I learned of companies providing integration to LACRM or that have integration potential, I was already so entrenched in the first company I started with until I didn't make time to investigate any of the others. So, although there is nothing I like least about the software, there are things I could improve about my way of doing business. Being too busy to read/learn and make full use of all features is a shame.
Kelly B.
Professional Training & Coaching, self-employed
Used daily for 2+ years
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Less Annoying CRM was recommended to me years ago when I was trying to get the company I was working for to start using a CRM. After playing around with the free trial I recognized what a fantastic tool it was! The ability to link tasks and appointments to contacts and customize pipelines revitalized my workflow. Logging interactions with clients and contacts in the CRM meant no more emailing back and forth with our small team, the information was there if anyone wanted it.
- The ability to link contacts to appointments and tasks made it easy to navigate to the information I needed. - The dashboard gives a clear (and customizable) overview of what's on the horizon - It was simple to set up and understand, very intuitive! - It was easy to import contacts from MailChimp. - It was easy, and so helpful, to link it to my Google calendar. - Being able to log emails to the contacts via bcc made it easy to gather all relevant information in one place.
- I received some exported data from Less Annoying CRM and it was all jumbled into thin columns. This could have been some default setting from the sender though.
Jen W.
Management Consulting, 1-10 employees
Used daily for less than 6 months
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I've used Salesforce, Zoho, Active Campaign and now Less Annoying CRM. With the other CRMs I really disliked having so many specific fields of data to enter to be able to even enter a prospect into my pipeline. With LACRM, I really enjoy the customization options. If I decide that a particular metric matters, I can add a field to enter it, but I don't need it on there if its not important to me in my industry. This really keeps the work my reps and I do down to a minimum with a maximum output of useful information. That's the point of a CRM to begin with, so to me this really hits the nail on the head.
LACRM is simple and easy to use. I love that it doesn't have many required fields for entering a new contact, so you can take notes on what you do know about an account without being forced to fill in fields you don't have information for yet. I'm using it for my inside and outside sales teams and we're easily able to track separate pipelines and lead sources. When a call comes in, it's easy to...
I can only think of one but boy would this make a difference for my outside sales team. There is no mobile app associated with the software. I assume there's one on the way. They recently updated the calendar portion of the software and made it much better, so I know they're improving the software regularly. They do walk you through how to set up a shortcut on your device to open their page in your browser, but it is not the same. My browser takes longer, I can't just click on a number to call it, it's harder to navigate on a small device like a phone. That said, the lack of the mobile app is literally my only complaint. This is by far the best CRM I've used, and the pros well outweigh the cons. I will bet they won't go too much longer without a mobile app, anyway.