Lightspeed POS Pricing, Features, Reviews & Alternatives

Lightspeed POS

Point of Sale, Online POS & ePOS System, Restaurant Software

4.45/5 (109 reviews)

Lightspeed POS overview

What is Lightspeed POS?

From setup to your first sale and beyond the Lightspeed Kounta POS team is here to help get you up and running with the Point of Sale. Not that you'll need much help: its easy-to-navigate interface and intuitive functionality will have you setting up and selling products in no time. Customise your POS screen in any way you want so that Lightspeed Kounta POS adapts to the way you do business, rather than the other way around.

But don't stop there: add any number of free, built-in add-ons that extend Lightspeed Kounta POS's use beyond a full-featured POS. Track inventory and get low stock alerts, automate PO generation, create customer accounts, get detailed reporting and insights on what your customers, and when. It's a new level of business intelligence for the small shop. Third party add-ons take you even further, with loyalty apps, employee rostering, and online ordering.

Whether you have one store or ten or 100, you manage it all right from the secure back office, accessible through the web or a mobile. And the system is platform independent: it doesn't matter if you're running old POS terminals, Mac or Windows, tablets, or smartphones. Designed with hospitality in mind, Lightspeed Kounta POS has many features—like item variants and modifiers for inventory, easy discounting, or product components—work just as well with retail.
www.lightspeedhq.com

Pricing

Starting from
$60/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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Lightspeed POS screenshot: Built for restaurants, bars, cafes, bakeries, breweries and everything in-between!Lightspeed HospitalityLightspeed POS screenshot: Point of SaleLightspeed POS screenshot: Centralised product managementLightspeed POS screenshot: Actionable dataLightspeed POS screenshot: Efficiency boosting integrationsLightspeed POS screenshot: Control your margins with recipe managementLightspeed POS screenshot: Purchase ordering and stock controlLightspeed POS screenshot: Easy for staff to use and fast when taking paymentsOrana x Kounta
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Lightspeed POS user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.5
  4.5
Richard M.

Great Product

Used daily for less than 6 months
Reviewed 2018-01-13
Review Source: GetApp

Pros
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons
Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SHELLEY B.

Makes Perfect Sense!

Used daily for 2+ years
Reviewed 2021-03-30
Review Source: Capterra

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Pros
We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Cons
Sometimes we have recommendations and submit them.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jimmy P.

Horrendous POS System.

Used daily for 1-2 years
Reviewed 2017-06-28
Review Source: Software Advice

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Evan J.

Highly adaptable and intuitive POS

Used daily for 2+ years
Reviewed 2017-03-22
Review Source: Capterra

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros
Ease of alteration and basic use for staff

Cons
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Not worthed as the expensive price

Used daily for less than 6 months
Reviewed 2020-02-28
Review Source: Capterra

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros
Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons
Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on closing time then you will get report that will show your manual calculted are balance or not, split bill need to do by amount not by item, mostly apps that i was using were by item. Second, we need to buy with additional charge to get more features that we can see more details report (like insight and purchase) and that is expensive. If you dont buy, you will not get clear report as you need for analyzing restaurant performance. Third, menu item that you sell and item only you use for recipe are the same product list. Fourth, service charge and tax calculations are confusing to get the right amount. Every report that you want to dowbload as csv as not that correct way as csv.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Lightspeed POS pricing

Starting from
$60/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Including setup assistance and training by our team of hospitality experts, as well as 24/7 maintenance and support.
Starting from $60 per month billed monthly, which means any business can afford and scale up with Lightspeed Kounta POS.

Lightspeed POS features

Access Controls/Permissions
Customer Database
Customizable Templates
Mobile Access
Reporting/Analytics
Third Party Integrations

API (515 other apps)
Activity Dashboard (388 other apps)
Alerts/Notifications (423 other apps)
CRM (306 other apps)
Calendar Management (310 other apps)
Contact Management (365 other apps)
Customizable Branding (358 other apps)
Data Import/Export (431 other apps)
Email Management (322 other apps)
Email Marketing (472 other apps)
Reporting & Statistics (414 other apps)
Search/Filter (309 other apps)
Social Media Integration (310 other apps)
Surveys & Feedback (295 other apps)

Videos and tutorials

Additional information for Lightspeed POS

Key features of Lightspeed POS

  • Add On Integrations
  • Build Intimate Customer Relationships
  • Free Knowledge Base Support
  • On-The-Go – Accessible
  • Online Support Centre
  • Open APIs
  • Powerful Reports and Statistics
  • Purchase Order Management
  • Simple Product Creation & Maintenance
  • Stock (Inventory) Control
  • Supports Unlimited Sites & Registers
View All Features

Benefits

- Bank Level Security

Banks invest in physical infrastructure, 128 bit encryption, and the personnel required to keep it all running and secure, because your money is important to them. We take the same precautions with your data, because our customers are important to us.

- Works On and Offline

Lightspeed Kounta POS has native ability to work offline mitigates the risks of computing in the cloud. Don't worry about your connection: if it goes, down, Lightspeed Kounta POS saves everything and syncs it when the outage is over

- Lightspeed Kounta POS plays well with others

The Lightspeed Kounta platform is built on Open APIs that we share with partners who want to develop their own apps to work with ours. Things like accounting, online ordering, marketing, loyalty/rewards programs are all valuable to a retail business, and Lightspeed Kounta POS connects with the best of them.

- Really…Real Time!

Stay connected with your business no matter where you are. Login to your Dashboard and get up to the minute stats and data on how each location is doing.

- Centralised Point of Sale

Manage all your sites from one interface containing one master database, and then roll out tweaks on more individual bases.

- No more patches
Since we run the server, and manage the software, we take care of all the software updates and hardware upgrades. You just use the software. That means you get instant access to new features, as soon as they’re ready

- Invisible IT that just works

With Kounta, you'll spend far less time and money each month on managing your IT. You'll probably spend no time. We're running everything behind the scenes, so downtime just isn't a concern.