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Lightspeed POS Logo

Lightspeed POS

4.4
(122)

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Point of Sale, Online POS & ePOS System, Restaurant Software

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(16)

Lightspeed POS Features

Features Summary

Functionality

4.2

/5

122

Total features

66

11 categories

Lightspeed POS features

Access Controls/Permissions
Accounting
Accounting Integration
Barcode / Ticket Scanning
Barrel Management
Billing & Invoicing
Cash Management
Cost Management

Common features of Point of Sale software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing

Price starts from

0

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

122

Price starts from

0

Per month

learn more

Total Features

66

Unique features

  • Purchasing & Receiving

  • Split Checks

  • Real Time Data

  • Barcode / Ticket Scanning

Functionality

4.6

/5

1.9K

Price starts from

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No pricing info

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Total Features

39

Features in Common

21

Unique features

  • For Retail

  • Invoice Management

  • Transaction Monitoring

  • Inventory Tracking

Functionality

4.5

/5

1.2K

Price starts from

ic-pricetag

No pricing info

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Total Features

28

Features in Common

5

Unique features

  • CRM

  • Customer Activity Tracking

  • Activity Dashboard

  • Activity Tracking

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Square Point of Sale logo
Lightspeed POSvsSquare Point of Sale

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic POS

Reviewed a year ago
Pros

Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Cons

Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Makes Perfect Sense!

Reviewed 2 years ago

We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.

Pros

We are able to customize according to our needs. We utilize many of the components and are constantly learning.

Cons

Sometimes we have recommendations and submit them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lightspeed POS for Restaurant

Reviewed 10 months ago

Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal.

Pros

Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.

Cons

Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not worthed as the expensive price

Reviewed 3 years ago

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kounta review from a "cloud integrator" perspective

Reviewed 8 years ago

I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments. However, I feel that there is a lot of navigating around the 'back office' to get what...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Highly adaptable and intuitive POS

Reviewed 6 years ago

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Industry standard POS software with learning curve

Reviewed a year ago

Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.

Pros

This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.

Cons

Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LightSpeed Success

Reviewed a year ago

LightSpeed support is superior to all other product support I am getting both from a business standpoint as well as personal. Their response is quick and understandable.

Pros

Easy to use backed up by professional support. Conversion and training was excellent.

Cons

Consignment reporting requires a couple extra steps from my previous product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best POS I've used

Reviewed 6 months ago

We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.

Pros

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Cons

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great POS system for small retailers

Reviewed a year ago

I'd recommend Lightspeed to anyone. I've used the cloud-based platform in a baby boutique and a home/gift shop. It's served us well in both settings. All our employees have been able to use the system without difficulty and the analytics have given us an advantage in managing operations.

Pros

Back-end setup is pretty simple and user interface for point of sale is easy and forgiving. Our '72 year old non-computer literate' retail associate was able to master it in no time. Customer support is also top notch.

Cons

There are a few small issues - refunds are a multi-step process, and setting up the ecom website didn't feel as intuitive as it could be. (I did talk with customer service about this. They agree the process could be streamlined and are in the process of rolling out a new setup process shortly.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great system

Reviewed 4 years ago
Pros

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely fantastic product, team, and set up.

Reviewed 6 years ago

While originally using a completely outdated and problematic POS system, we were put in touch with the team at Kounta. They were explained as being the most genuine team in the business, but always on hand to help and with a system which really spoke for itself. Not only was the recommendation totally correct, I am now the one spreading the word of just how simple the transition was, and how happy...

Pros

The ease of use, and the simplicity of the screens.

Cons

Nothing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kounta for Cafe Use

Reviewed 6 years ago

We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate. The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Pros

Overcomes the issue of staff not being able to read or do any math. Provides multiple copies of invoices so that service can easily be tracked. Allows lots of options to modify products which gives each client an individual experience.

Cons

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is the only cloud based pos for hospitality I think we could use and run our business

Reviewed 5 years ago

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta

Pros

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Cons

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Reviewed 5 years ago
Pros

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer support

Reviewed 5 years ago

Immediate customer support is a huge plus

Pros

Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that! Easy to update and maintain.

Cons

a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrendous POS System.

Reviewed 5 years ago

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works well and very simple to use.

Reviewed 4 years ago

Ease of use. Good reporting.

Pros

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

Cons

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kouta is pretty good

Reviewed 4 years ago

Kouta is a smart point of system sale, Kounta has the most amazing customer services

Pros

Kounta system is very smart and easy to follow.

Cons

* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST. * it needs wifi connections to run all the time. (perhaps it's the trend of our world now :) One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product

Reviewed 5 years ago
Pros

Easy to use Easy layout to navigate Colour coafing Can add photos of products Lots of addon options

Cons

Cost for multiple registers No learning platform for new staff Addons can be costly Account customer function could be better

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We love kounta!

Reviewed 6 years ago

Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!

Pros

It's capacity to review a day's sales or last week/ year!

Cons

Stock management Grouping of goods No integrated weighing scales!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best customer service and support I have experienced!

Reviewed 4 years ago

I am new to the hospitality industry and there is so much to learn and I need to learn fast. Kounta's excellent customer service and support has helped me tremendously to streamline my sales and to look professional. With so much to learn in the beginning, it was comforting to have a friendly voice always on the other side of the phone to assist me , and all the staff at Kounta have always been very...

Pros

The support and customer service. It is no use to have an excellent product and the user don't know how to use it. Kounta matches their excellent product with excellent support.

Cons

I have not anything negative to say about this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hombre Franchising

Reviewed 5 years ago

Always have great support and easy system with great plans for working with franchises to improve platform

Pros

Works with us to improve

Cons

Reporting needs improving

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Kounta Online POS

Reviewed 6 years ago

Looking for a POS system for our new business we looked into quite a few. Kounta has been one of the easiest to use. Simple product additions. Great customer interface and fool proof back office. Syncs perfectly with our accounting software. Makes doing business so much easier

Pros

Its simplicity.

Cons

Needs to have addable categories for individual business needs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Kounta customer review

Reviewed 8 years ago

Product is good but not all encompassing. We need to be able to amend previously finalised takings if changes or errors are made. This has been communicated to Kounta and apparently will be looked at and hopefully rectified in a further release?? The price schedules are limited and not really applicable for my size organisation. I would like to have 2 x POS devices however paying more than $50 per...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Lloyd The honesty is appreciated and good to get feedback on how our pricing scales for small business, we'll have our team get in touch to discuss how you and your client can get more value from Kounta to help balance out the equation.