Listen360 Features

Listen360

Customer engagement software for feedback & online reviews

4.77/5 (26 reviews)

Listen360 Feature Summary

  • Analytics
  • Community Management
  • Live Chat

Competitor Feature Comparison

API
Activity Dashboard
Analytics
Collaboration Tools
Collections Management
Communication Management
Corrective Actions
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Segmentation
Email Alerts
Email Invitations & Reminders
Feedback Collection
Feedback Management
Follow-up Scheduling
Monitoring
Multi-Language
Profitability Analysis
Promotions Management
Ratings & Reviews
Real Time Notifications
Referral Tracking
Reporting & Statistics
Sentiment Analysis
Social Network Marketing
Social Performance Management
Summary Reports
Surveys & Feedback
Third Party Integration
Learn moreCompare App
API
Activity Dashboard
Analytics
Collaboration Tools
Collections Management
Communication Management
Corrective Actions
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Segmentation
Email Alerts
Email Invitations & Reminders
Feedback Collection
Feedback Management
Follow-up Scheduling
Monitoring
Multi-Language
Profitability Analysis
Promotions Management
Ratings & Reviews
Real Time Notifications
Referral Tracking
Reporting & Statistics
Sentiment Analysis
Social Network Marketing
Social Performance Management
Summary Reports
Surveys & Feedback
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Analytics
Collaboration Tools
Collections Management
Communication Management
Corrective Actions
Custom Forms
Customer Activity Reporting
Customer Complaint Tracking
Customer Experience Management
Customer Segmentation
Email Alerts
Email Invitations & Reminders
Feedback Collection
Feedback Management
Follow-up Scheduling
Monitoring
Multi-Language
Profitability Analysis
Promotions Management
Ratings & Reviews
Real Time Notifications
Referral Tracking
Reporting & Statistics
Sentiment Analysis
Social Network Marketing
Social Performance Management
Summary Reports
Surveys & Feedback
Third Party Integration
Visit WebsiteCompare App

Listen360 Feature Reviews

24 reviewers had the following to say about Listen360's features:

Joseph Golio

Excellent system to gather critical feedback from your customers

2017-09-15

Easy to use

Pros

The system easily integrates with your customer system, provides detailed feedback, and excellent reporting capabilities with immediate text and email notifications when customers provide negative feedback

Cons

I don't believe the software has an app so viewing the website on a mobile phone is sometimes difficult

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Thommarson

Great for getting informative feedback

2019-09-03

Great for collecting feedback and being able to respond properly.

Pros

Great dashboards and data information.

Cons

Great platform for finding candid feedback and allowing for responses to feedback, both positive and negative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Nelson

Great product!

2017-07-12

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is.

Cons

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 201-500 employees)

Listen360

2019-10-15

Great customer engagement software for gathering customer insights.

Pros

The great reports and API access for analysis of customer insights and NPS scores are awesome.

Cons

I can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carrie Downey

So important

2019-11-21

Pretty good. Easy to set up.

Pros

I love that Listen360 emails you daily with a dashboard of recent events

Cons

The filters in reporting could be easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Listen360


Carrie, thank you so much for your great review!
As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!

Read more
Anonymous
(Health, Wellness and Fitness company, 201-500 employees)

Great software with only two small issues.

2018-10-09

Pros

There are several reports that make this software a great tool for any small or large business.

Cons

They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Chanda Babb

Listen 360

2020-02-19

A great way to hear from your customers.

Pros

Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 11-50 employees)

Adequate Software for Net Promoter Score/Customer Feedback

2018-09-27

Pros

With Listen360, it was very easy to see customer feedback for our different franchisees' territories.

Cons

The user experience and design could be much better with this tool.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Trey McClain

Very basic simple NPS measurement tool

2017-05-16

Pros

It syncs with our club management software to allow us to connect with members on a regular basis. The feedback is a great tool to connect with members.

Cons

We're a multi-site club and when an individual visits a unique campus, they get another survey. I wish that they were quarantined once they've responded this quarter for any of our locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
JOHN KOZLOWSKI

LISTEN360 REVIEW

2019-10-23

My overall experience has been nothing but positive.

Pros

its super user friendly, reports are easy to access and understand.

Cons

Nothing i can think of. So far it jhas been wonderful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Holly Underwood

Great service!!!

2020-04-22

Overall experience is good. It's easy to use and understand.

Pros

I also use it to see if they are happy with us or upset, and if they are upset, I contact them and try to fix the issue and make things right.

Cons

I don't think I have anything I least like.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tony Montgomery

great feedback

2019-01-08

Pros

the fact our customers love they are able to leave us feedback in a timly manner

Cons

sometimes its hard to creat the surveys

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Gibbs

Listen360 Review

2019-08-08

Pros

Lots of data to help identify trends and react as needed.

Cons

The daily emails send very early every morning.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Naresh Jessani

We use this for customer feedback

2017-01-13

Our HQ uses this product to elicit customer feedback.

Pros

It elicits customer feedback without any work from the user.

Cons

If your customer rates you an "8" this brings down your net promoter score.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Listen360

There was some problem with a zip code starting with "0" on their public website, but I alerted them to this and they fixed our location but I wonder if they fixed this for everyone.

Source: Capterra
Helpful?   Yes   No
Read more
JULIE WILLIAMS

The best feedback platform we have used!

2020-04-13

Really fun getting the feedback from employees and clients.

Pros

And really enjoy getting my Listen360 emails!

Cons

I wish the reviews would all go to google

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Hancock

Game changer!

2019-04-26

Pros

Absolute game changer the best in survey and NPS design.

Cons

The number of clicks to get to the screen to address a at risk user

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tarek Eldakak

Review

2020-02-25

Explaing to my employees how to improve our services

Pros

Good Feedback about my Business which allow me to teach my associates

Cons

Can't get comments from every client approached

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Fox

Customer Satisfaction is Top Priority

2019-08-15

Pros

We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Cons

I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
RICHARD MEADE

REVIEW

2020-03-10

IF A REVIEW IS LESS THAN GREAT, I CALL THE CUSTOMER

Pros

THE SOFTWARE IS EASY TO USE, AND I BELIEVE THE CUSTOMERS FIND IT GOOD.

Cons

ALL THE FEATURES ARE GOOD. I HAVE NOT FOUND ANY PROBLEMS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan Arnotti

Used it for feedback on my team.

2018-03-07

It was a great tool to give feedback to my trainers, and also to see their business trends over longer periods of time.

Pros

The ability to categorize by trainer or appointment type to see trends over longer periods of time, and the grade it assigns them.

Cons

Could be hard to sort or organize depending on which page you started from. It should give more options for how its organized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana Haston

Truly an amazing program for families. This is an brilliant idea especially if you have children .

2018-02-16

Keeping up with everyone on a daily basis.

Pros

This program will send me an notification. Love It!!!

Cons

The least thing is that you can only set two points that they arrive or leave from unless you purchase an upgrade. Which is something that I totally understand from a business stand point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Trevor Smith

Listen360 is a huge asset for our team

2019-07-30

One of the things that impressed us most with Listen360 is how well the implementation process went, enabling us to start using the platform well from Day 1.

Pros

Easy to use, intuitive, generates responses

Cons

I do not have any complaints about the Listen360 platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wanda Brisco

Listen 360 Great Resource

2019-10-15

I'm able to minimize member losses with the information I gather from Listen 360.

Pros

I like how easy the software is to use .

Cons

There are no issues that I have personally found with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Frederick Van Name

Employer's listen

2018-09-19

The interview questions are relevant, get right to the point, and take only seconds to answer.

Pros

I like this product because it is fast and easy to use.

Cons

I can think of nothing negative to say about this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more