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Functionality
4.4
/5
49
Total features
66
7 categories
LogicBox features
Common features of CRM software
Functionality
4.4
/5
49
Price starts from
55
Per month
Total Features
66
Unique features
Queue Management
Price and Cost Calculations
Returns Management
Renewal Management
Functionality
4.4
/5
16.9K
Price starts from
No pricing info
Total Features
158
Features in Common
44
Unique features
Live Chat
Physician Management
Activity Dashboard
Sales Reports
Dave L.
51-200 employees
Used daily for 2+ years
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We have enjoyed our relationship with Logicbox from the very beginning. The response time and communication on requests is very good. The folks at LogicBox try hard to understand our business and how we go about it so that product development is better focused. We never hesitate to recommend LogicBox to anyone when discussing CRM.
No pros were added to this review
No cons were added to this review
David S.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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User friendly, fairly easy to get up and running, unsure about value for the dollar as I am not involved in that end of the process. Still learning details on how to run specific reports, however the data is there to retrieve.
Easy of access to each transaction and list of total transactions
Some fundamental entries still need to be cleaned up, for instance, while entering a transaction and the vendor or client has not been entered previously, one must delete the transaction, go into the system and pre-enter the vendor/client information, then go back and enter the transaction. There should be a way to enter the client/vendor during the 'deal entry' process.
Cory W.
51-200 employees
Used daily for 2+ years
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I use Logicbox through my work (Red Rhino Leak Detection), honestly it's a great program that not only keeps things organized but also keeps everyone on the same page instantly.
I enjoy being able to contact virtually anyone in our company throu it to keep them up to date, being able to contact company partners, on the same program still being able to manage my schedule and others.
Some times tracking down contact information can be a little convoluted.
Eric B.
Facilities Services, 51-200 employees
Used daily for 2+ years
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I've been working with Logicbox for around 3-4 years now. I can't imagine doing business without it. As long as you have internet, Logicbox is at the tip of your fingertips ready to help you maximize productivity and efficiency for your business.
Everything is in one place: billing, service scheduling, customer databases, partner databases, employee stats and productivity, work history, etc... Whether working from a PC, ipad, or iphone, no matter where I am I can work.
It requires training on how to use it. In other words, it's not self-explanatory. You have to know the system well in order to maximize its effectiveness.
Nick F.
Facilities Services, 51-200 employees
Used daily for 1-2 years
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We use logicbox every day for work. It is customized for our job specifically. I appreciate the ability to complete my job while I am on site. I can charge the customer and send them an invoice with pictures of the job, while I am on site.
The vast amount of features is very impressive. It is a mobile data base/office. The program is reliable and relativley easy to use.
It is not aesthetically pleasing. We use it on our iPads and though it works well, the interface is very clunky. Most of all, I dislike the cumbersome task of loading pictures in. If I have to load ten pictures for a job, it only allows me to select one at a time, and only 3 per page, the. I have to open another finding and put in three more. It shouldn't be complicated to select all of them at once and hit upload.
Jeana C.
Facilities Services, 51-200 employees
Used daily for 2+ years
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I was never taught how to use Logicbox, but it was user friendly enough that I was able to figure it all out for the most part. Any issues that we've ever encountered have been remedied ASAP. And if ever we want additional functionality the Logicbox team has been brilliant and problem solving for us.
The Customer Support is phenomenal.
I just sat here for about 10 minutes trying to think of something I would classify as a Con and ultimately decided that if I couldn't come up with anything in 10 minutes, there must not be anything worth mentioning.
Nick F.
Construction, 51-200 employees
Used daily for 2+ years
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Overall this system is incredible for our business. It saves so much time and provides so many resources. There are things they could do to make it more user-friendly, but we are happy with it.
Logicbox is customized for our specific needs in our field. We are able to provide customers with resources right away.
The software is not super customizable. We can only upload 3 pictures per page and then have to open another page to upload more pictures. It would save lots of time if we could just pick all the pictures for each job at once.
Tim W.
Facilities Services, 51-200 employees
Used daily for 2+ years
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This app has been very helpful to our company. We have been able to customize the app to fit our workflows and functionality. We have room to improve, and would like to see more "flare" in the design aspects, but the foundation is solid and has taken our company to the next level in the way we are able to track data and store information.
Customizeable
Lack of flare in the design and does not have the cleanest displays of data in our reports. Slower loading times, especially while operating outside of wifi.
Nick F.
Construction, 51-200 employees
Used daily for 2+ years
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Makes our job possible with less demands on the office
I love the portability of the software across multiple platforms. I can use it on my tablet, phone, and laptop.
For our business we input pictures for our customers and we have to upload each picture individually then only 3 per page. To put in 15 pictures takes at least 5 minutes, which seems crazy.
Chris M.
Consumer Goods, 1,001-5,000 employees
Used daily for 2+ years
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We have had a phenomenal experience with the team at LogicBox. They really listen and understand your needs and requirements for doing business in a rapid paced customer service environment.
The software is easy to use and very customizable. The team has a very positive, can-do attitude which is hard to find these days.
There is nothing that we did not like about the software.
Neha H.
Mechanical or Industrial Engineering, 201-500 employees
Used daily for 1-2 years
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It offers a suite of standard CRM functions that can be configured to incorporate, and automate, the unique processes and workflows of a company, creating a single, integrated system that streamlines operations and increases efficiency.
It offers a suite of standard CRM functions that can be configured to incorporate, and automate, the unique processes and workflows of a company, creating a single, integrated system that streamlines operations and increases efficiency.
No cons were added to this review
Carl A.
Import and Export, 51-200 employees
Used daily for 2+ years
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We have been using LogicBox as a CRM tool integrated with our warehouse management system for our Call Center. We have asked LogicBox to make numerous enhancements and modifications and they have done an excellent job doing so.
Ease of use and excellent team at LogicBox
No complaints
Laura R.
11-50 employees
Used weekly for less than 6 months
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I am currently using the product to search for historical information. It is very simple to do a search, and I have been able to find various information with ease. I cannot rate Value for Money or Customer Support as I have no information/experience there.
I like the wide variety of filters available to narrow a search. The export to Excel option could also be very useful for our department processes.
If I click on a tab, it is either very slow or I have to click multiple times to get the program to respond. I also don't like that if I open a record(lets say a specific schedule after I've done a search on a customer), and I hit the back arrow, it won't go back to my search. It's goes back to whatever tab I am under, typically the "Commenced" tab.
Kevin H.
Facilities Services, 11-50 employees
Used monthly for 2+ years
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My experience with Logicbox has been wonderful. My company has a customized application for our techs in the field and it has changed the way we operate for the better. I was with the company before we went "paperless" and still remember having to write everything down by hand, even draw diagrams, and use carbon copies for record keeping. Now with the software, all of that is much more streamlined and accessible, let alone functional.
The auto-forms that are generated by just a click and the ability to search in a database for anything and everything.
Some of the bugs that come up at first when our company updates to a new version.
Angela H.
Import and Export, 51-200 employees
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Flexible, customized CRM program that is easy to use and backed by great customer support. The program is very efficient and has the ability to integrate with other programs, such as warehouse management. It will definitely help facilitate customer communication and account management efforts.
No pros were added to this review
No cons were added to this review
Charissa W.
Retail,
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Our project manager, Dan, was very good at asking the right questions to help us drill down to what our real needs were.
They weren't able to meet all of our reporting requirements. There were also times where the vendors were difficult to get a hold of.
Ben G.
Facilities Services, 51-200 employees
Used daily for less than 6 months
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I used this day in and day out. It's a great mobile app that allows me to keep track of all my work.
No pros were added to this review
No cons were added to this review
Amanda T.
Management Consulting,
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This product is amazing. I really can't think of anything I don't like about it! There aren't many things you can say that about!
Please see my comment above. I really cannot think of anything bad to say.
Stephanei M.
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We have a good working relationship with LogicBox and although we had challenges as we designed our platform, it came out in a way that is easy to use and navigate and fits the needs of our business very well. I would recommend them to anyone looking for a customized CRM experience.
No pros were added to this review
No cons were added to this review
Ruben R.
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LogicBox is not the first cloud based application that we have implemented in our company because we are fond of their effortlessness. Therefore, LogicBox hasn´t disappointed us. The software is very customizable and creates powerful reports.
Powerful reports All-in-one tool
No cons were added to this review