Loyalzoo Features

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.52/5 (44 reviews)

Loyalzoo Feature Summary

  • Smart multi-channel marketing message delivery
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • "Hands free" and "app free" customer signup
  • Automated labelling of VIP customers
  • Ability to add customer notes
  • Runs on most point-of-sale systems

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Custom Fields (124 other apps)
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Customizable Branding (144 other apps)
Customizable Reporting (125 other apps)
Customizable Templates (125 other apps)
Data Import/Export (141 other apps)
Electronic Payments (112 other apps)
Email Integration (142 other apps)
Mobile Integration (115 other apps)
Reporting & Statistics (157 other apps)
Social Media Integration (123 other apps)
Third Party Integration (159 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


16 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Loyalzoo Feature Reviews

25 reviewers had the following to say about Loyalzoo's features:

Clif White

Valuable business tool

2018-01-17

Pros

Integrates partially with Eposnow and comes with mobile app. Push / text messages are useful addition

Cons

Would like full integration that automatically adds and deducts points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Clif!
We have implemented automatic attribution of points, but we're waiting for a fix on the Epos Now API to enable it, hopefully soon :-)

Read more
Jonathan Dizon

Very convenient and a great addition to our shop

2018-01-17

Pros

It's very convenient for all parties and doesn't crash.

Cons

Unattractive design and logo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Jonathan!
We do integrate with other systems via Zapier, you can find details at www.loyalzoo.com/integrations.
Feedback about new features is great, please keep it coming... :-)

Read more
Jonathan Dizon

Great for our shop!

2018-10-29

Pros

It is very easy for customers and staff to use.

Cons

Lack of customizability for each shop unless paying for a full year up front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Jonathan, thank you for your lovely feedback! We don't force you to pay for a year to customise, you are more than welcome to apply your branding for a small monthly fee. Here's how to do so: http://help.loyalzoo.com/getting-started/how-to-apply-your-branding

If you have any further questions just drop us a note at hello@loyalzoo.com :)

Read more
Ben Kurbis

Pretty Decent Loyalty Program

2018-11-06

Overall Im pretty happy with LoyalZoo, I just wish it had a few more features and not such limited SMS messaging.

Pros

Its a pretty simple to use interface and offers basic loyalty features as well as limited SMS messaging.

Cons

There really isn't a good way to integrate it into our online shopping cart WooCommerce so it really only works for us in store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Ben,

Glad to hear you are loving our system. In terms of connecting your in-store loyalty program with your e-commerce, you can use our Zapier integration to do so, instructions are available at help.loyalzoo.com

With SMS messaging, feel free to drop us a note at hello@loyalzoo.com to explain the limitations. We SMS point notifications, your blast marketing messages and promotions to your VIP, New and Slipping away customers which is far more than what any of our competitors offer.

We're always improving the product based on your feedback so feel free to send us any comments along the way. Cheers!

Read more
Francine Gomes

The customer service is excellent, easy to use.

2018-01-22

Pros

Ease of use, the software is very straight forward and easy to use. Interface is clear and concise.

Cons

The integration also was a bit cumbersome for a new user to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Rainier Abreu

Great app!!

2018-11-02

Great Experience!!

Pros

Customer service, versatility, ability to contact the bracket of customers I want

Cons

Perhaps the ability to customize dashboards,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karolina Va

Useful app but with significant limitations

2018-07-16

Increased customer visitorship and engagement

Pros

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions.

Cons

Online dashboard is frequently slow to update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Read more
Johnny Faradjian

Using LoyalZoo for nearly two years; Love it!

2018-01-22

Pros

I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction.

Cons

Need to find more online ordering platforms that integrate with Loyalzoo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nizar Bhulani

One of the better ones available

2018-11-02

Pros

Ease of use for the software. Integration across platforms

Cons

Option to change amounts frequently. Rest is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Nizar,

Glad to hear you are loving our system! You are more than welcome to use the edit button in the customer profile which allows you to change a customers recurring billing amount.

Get in touch at hello@loyalzoo.com if you need any assistance with this.

Read more
Samantha McGovern

Loyal Review

2018-10-26

Pros

Easy to use, convenient that customers can be looked up by name, phone number or email.

Cons

Reliant on employees to prompt customers to sign up for loyalzoo unless they're automatically signed up online.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rose Fogarty

Loyal Zoo review

2016-11-07

Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy.

Pros

The ease of use at the register

Cons

No reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyal Zoo


Thank you for your feedback Rose. It's great to hear that you would recommend our product to others. In regards to slowness when starting your Clover station up in the morning, this has got to do with the Clover station itself and starting many applications at once. For customers signing up to your loyalty program via the free Loyalzoo app it is the customers prerogative to provide their contact details, hence the reason why you can't edit them on your Clover station. We look forward to having you as a long term customer with Loyalzoo.

Read more
Ryan Annis

Easy & Quick to get going

2018-10-26

I have't every had any issues thus far, and I will continue using the software with hopes new improvements and flexibility are created in the future

Pros

simple to use, integrates with Epos Now & have the option to add points via app.

Cons

It isn't flexible for giving certain items different point values. We sell fuel, lottery, and other low margin items that is hard financially to want to give one point per dollar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zachary Paier

Great App - Nearly Perfect

2018-11-02

Overall, this app continues to improve and is quite functional compared to other applications. Although I can find a few things that can use some improvement, the developers continue to make this app better. It does the job well and I will continue to use it.

Pros

The user interface is very logical and well put together.

Cons

The lack of bi-weekly payments as an option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Zachary,

Thank you for your lovely feedback.

Indeed we will be bringing out more options like bi-weekly in the new year. Refunds too maybe around that time ; )

Full disclosure it's a bit tricky to edit payment dates because if a customer has paid a certain amount prior it's uncertain how to rectify that in the edit function. We're just trying to figure out technically the best way to execute that feature.

Once again thank you for your great feedback.
Anything you find along the way, just drop us a note to hello@loyalzoo.com as we're always looking for feature recommendations. Cheers!

Read more
Anonymous
A verified reviewer

Bare bones application that has potential for greatness

2018-07-13

It's easy to sign customers up and it doesn't glitch.

Pros

It automatically takes money out of people's accounts each month.

Cons

People who want to be texted/emailed their receipts automatically get added to my customer list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Fonda Chen

Manager

2018-11-06

If customer can check in by own , not our cashier have to do it.That will be much more easier .

Pros

Easy check in with customer phone number. Automatic earning points.

Cons

Build up your own relationship with customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Fonda,

The customer can check-in themselves already by either downloading the Loyalzoo app on their smartphone or by using our customer facing check-in feature for tablets. Here's instructions on how to set it up: http://help.loyalzoo.com/using-loyalzoo-in-store/how-to-get-customers-to-register-themselves-in-store

We'll be releasing a customer facing solution to Clover hopefully in the next couple of weeks. Customers will be able to sign up or check-in with their email or phone number directly from the Clover device :)

Enjoy!

Read more
Frank Kesh

Usage

2018-11-02

Pros

Usability and user friendliness for the users

Cons

Everything is good its just that the reports shod come in more often

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Eddie Montague

Gym Style Memberships

2018-11-02

Pros

Our transactions and auto payments have gone well so far.

Cons

It would be great to have the option of multiple memberships and auto payments under the same member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Eddie,

Thanks so much for your feedback. We have a way of allowing you to set multiple memberships for the same person. I'll drop you an email to let you know how to do it.

We also have a way of tracking attendance, you can do so by following instructions here: http://help.loyalzoo.com/memberships-and-recurring-payments/tracking-used-membership-benefits

Read more
Greg Harmon

Our customers really like using an electronic app vs. the old paper style punch cards.

2018-01-18

Pros

Also, the weekly reports are quite useful as well.

Cons

When we have to perform a customer "look up" it does not immediately indicate that the card has been punched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Desiree Bell

Great Loyalty Program But...

2018-11-02

Pros

The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store.

Cons

I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Desiree,

Thank you so much for your kind feedback.

We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points

In terms of Birthday offers we plan to have this as a feature for you Q1/19

Enjoy!

Read more
Courtney Glazer

The program is easy to use, but glitchy

2018-07-10

Pros

It is easy to set up the discounts Nice that people get notifications of points when they purchase

Cons

Does not push out reward info to customers. It is frequently not working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Courtney, thank you for your feedback. We will be releasing a more intuitive communication shortly, so when a customer has a reward to be redeemed they will be notified.

In terms of editing a customers points balance, that functionality has now been released and is available in the "customers" tab in your admin dashboard. If you need any assistance or have any other feedback please feel free to reach out by emailing us at hello@loyalzoo.com

Read more
Trista Jensen - De Leon

Excellent Tool To Reward Customers

2018-11-02

Pros

I needed something that would help me reward my top customers but that was a stand alone tool and not need to be connected to a point of sale or database. Loyal Zoo worked with me with suggestions and I was able to use Zapier workflows to make this work.

Cons

Nothing. It really has been great for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Gardner

Quality replacement for Perka

2018-01-17

Pros

I don't have to have customers sign in each time bc I can look them up on the store iPad.

Cons

I'm not able to retrieve all the data of Customer history like Perka.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Elizabeth!
We have recently implemented Customer History, just tap on "xx days since last purchase" within the customer's details screen :-)

Read more
Madison McNees

We use Loyalzoo to give our customers rewards and send push notifications.

2018-07-13

Customer information and tracking of stats.

Pros

That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.

Cons

When trying to merge or delete customers it doesn't always work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :)

Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on hello@loyalzoo.com

Read more
Pete Wootton

Words very well. Pleased with it.

2018-01-16

Pros

User friendly, hardly any staff training required. Tech support is great.

Cons

Something like, when inputting the customers new second account by accident and push notification of 'Joe Blogs already exists, is this a duplicated account or another Joe Bloggs' etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Pete!
If you try to create a new customer profile using a phone number or email address already in the DB, we prevent the duplicate already. It is when details used are different that it is difficult for us to detect duplicates.
We will keep testing ways to prevent duplicate profiles, and your continuous feedback is appreciated :-)

Read more
Phylicia Geraty

After switching to Loyalzoo from a different rewards system, our customers are happier and so are we

2018-01-31

I only had one complaint , and it was fixed in a recent software update. Communication from Loyalzoo is great when there is an issue.

Pros

The customers can keep track of their rewards via text or app and they like being able to check it themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more