Loyalzoo Features

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.51/5 (69 reviews)

Loyalzoo Feature Summary

  • Smart multi-channel marketing message delivery
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • "Hands free" and "app free" customer signup
  • Automated labelling of VIP customers
  • Ability to add customer notes
  • Runs on most point-of-sale systems

Competitor Feature Comparison

API
Automatic Notifications
Customer Profiling
Customizable Branding
Data Import/Export
Incentive Programs
Labeling
Loyalty Program
Multi-Channel Marketing
POS
POS Integration
Progress Reports
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Retention Management
SMS Marketing Managment
Social Media Integration
Social Network Marketing
Summary Reports
Third Party Integration
Learn moreCompare App
API
Automatic Notifications
Customer Profiling
Customizable Branding
Data Import/Export
Incentive Programs
Labeling
Loyalty Program
Multi-Channel Marketing
POS
POS Integration
Progress Reports
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Retention Management
SMS Marketing Managment
Social Media Integration
Social Network Marketing
Summary Reports
Third Party Integration
Visit WebsiteCompare App
API
Automatic Notifications
Customer Profiling
Customizable Branding
Data Import/Export
Incentive Programs
Labeling
Loyalty Program
Multi-Channel Marketing
POS
POS Integration
Progress Reports
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Retention Management
SMS Marketing Managment
Social Media Integration
Social Network Marketing
Summary Reports
Third Party Integration
Visit WebsiteCompare App

Mobile apps

iOS App


40 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


147 reviews

Loyalzoo Feature Reviews

25 reviewers had the following to say about Loyalzoo's features:

Rainier Abreu

Great app!!

2018-11-02

Great Experience!!

Pros

Customer service, versatility, ability to contact the bracket of customers I want

Cons

Perhaps the ability to customize dashboards,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Dizon

Great for our shop!

2018-10-29

Pros

It is very easy for customers and staff to use.

Cons

Lack of customizability for each shop unless paying for a full year up front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Jonathan, thank you for your lovely feedback! We don't force you to pay for a year to customise, you are more than welcome to apply your branding for a small monthly fee. Here's how to do so: http://help.loyalzoo.com/getting-started/how-to-apply-your-branding

If you have any further questions just drop us a note at hello@loyalzoo.com :)

Read more
SAM BIGNELL

Pretty Good

2019-06-28

Pros

Easy to use, looks good, customizable and customer like it

Cons

Can not be used offline, does not auto discount items, can not be linked to PrestaShop

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Clif White

Valuable business tool

2018-01-17

Pros

Integrates partially with Eposnow and comes with mobile app. Push / text messages are useful addition

Cons

Would like full integration that automatically adds and deducts points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Clif!
We have implemented automatic attribution of points, but we're waiting for a fix on the Epos Now API to enable it, hopefully soon :-)

Read more
Jonathan Dizon

Very convenient and a great addition to our shop

2018-01-17

Pros

It's very convenient for all parties and doesn't crash.

Cons

Unattractive design and logo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Jonathan!
We do integrate with other systems via Zapier, you can find details at www.loyalzoo.com/integrations.
Feedback about new features is great, please keep it coming... :-)

Read more
Samantha McGovern

Loyalzoo Review

2019-10-05

We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points.

Pros

Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts!

Cons

We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rose Fogarty

Loyal Zoo review

2016-11-07

Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy.

Pros

The ease of use at the register

Cons

No reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyal Zoo


Thank you for your feedback Rose. It's great to hear that you would recommend our product to others. In regards to slowness when starting your Clover station up in the morning, this has got to do with the Clover station itself and starting many applications at once. For customers signing up to your loyalty program via the free Loyalzoo app it is the customers prerogative to provide their contact details, hence the reason why you can't edit them on your Clover station. We look forward to having you as a long term customer with Loyalzoo.

Read more
Craig Shuttleworth

A great link to my customers

2019-06-18

Great overall experience. the support staff are very keen to respond quickly and help through any issues without just palming you off to an article

Pros

being able to report on customer visits, spot patterns and monitor customer retention.

Cons

I think more could be done with the reporting side of the app. allowing business owners to use the data to grow their business

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Karolina Va

Useful app but with significant limitations

2018-07-16

Increased customer visitorship and engagement

Pros

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions.

Cons

Online dashboard is frequently slow to update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Read more
Mo Azam

Let's Vape

2020-02-28

Pros

Easy to use and most of the time intuitive

Cons

Integration with Epos Now was an absolute pain

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Francine Gomes

The customer service is excellent, easy to use.

2018-01-22

Pros

Ease of use, the software is very straight forward and easy to use. Interface is clear and concise.

Cons

The integration also was a bit cumbersome for a new user to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Kurbis

Pretty Decent Loyalty Program

2018-11-06

Overall Im pretty happy with LoyalZoo, I just wish it had a few more features and not such limited SMS messaging.

Pros

Its a pretty simple to use interface and offers basic loyalty features as well as limited SMS messaging.

Cons

There really isn't a good way to integrate it into our online shopping cart WooCommerce so it really only works for us in store.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Ben,

Glad to hear you are loving our system. In terms of connecting your in-store loyalty program with your e-commerce, you can use our Zapier integration to do so, instructions are available at help.loyalzoo.com

With SMS messaging, feel free to drop us a note at hello@loyalzoo.com to explain the limitations. We SMS point notifications, your blast marketing messages and promotions to your VIP, New and Slipping away customers which is far more than what any of our competitors offer.

We're always improving the product based on your feedback so feel free to send us any comments along the way. Cheers!

Read more
Jeff Sasse

Cant believe it took me so long to install this!

2019-06-28

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Pros

It encourages customers to repeat spend with me, even if they have a more convenient place to shop.

Cons

Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Jeff,

Thanks so much for your kind words!

If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Read more
John Whiting

Loyalzoo in our vape shop

2019-07-16

I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.

Pros

The app is getting some good feedback from our customers too!

Cons

The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey John,

Thanks so much for your great feedback.

Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.

Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store

If you require any assistance with the above, just reach out at hello@loyalzoo.com :)

Read more
Zachary Paier

Great App - Nearly Perfect

2018-11-02

Overall, this app continues to improve and is quite functional compared to other applications. Although I can find a few things that can use some improvement, the developers continue to make this app better. It does the job well and I will continue to use it.

Pros

The user interface is very logical and well put together.

Cons

The lack of bi-weekly payments as an option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Zachary,

Thank you for your lovely feedback.

Indeed we will be bringing out more options like bi-weekly in the new year. Refunds too maybe around that time ; )

Full disclosure it's a bit tricky to edit payment dates because if a customer has paid a certain amount prior it's uncertain how to rectify that in the edit function. We're just trying to figure out technically the best way to execute that feature.

Once again thank you for your great feedback.
Anything you find along the way, just drop us a note to hello@loyalzoo.com as we're always looking for feature recommendations. Cheers!

Read more
Samantha McGovern

Loyal Review

2018-10-26

Pros

Easy to use, convenient that customers can be looked up by name, phone number or email.

Cons

Reliant on employees to prompt customers to sign up for loyalzoo unless they're automatically signed up online.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Johnny Faradjian

Using LoyalZoo for nearly two years; Love it!

2018-01-22

Pros

I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction.

Cons

Need to find more online ordering platforms that integrate with Loyalzoo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Frank Kesh

Usage

2018-11-02

Pros

Usability and user friendliness for the users

Cons

Everything is good its just that the reports shod come in more often

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Cross

Customers love this app

2019-06-24

Amazing customer service. very quick response time.

Pros

I like the ease of use for the staff; it is almost automatic to track customers' rewards points.

Cons

Our commercial customers and off premise catering customers also get reward points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Mark, many thanks for your review.
We can restrict points to just people who are explicitly selected using the Loyalzoo Checkins button in the Register. Please let us know if you'd like this setting enabled :-)
Cheers,

Massimo

Read more
Nizar Bhulani

One of the better ones available

2018-11-02

Pros

Ease of use for the software. Integration across platforms

Cons

Option to change amounts frequently. Rest is good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Nizar,

Glad to hear you are loving our system! You are more than welcome to use the edit button in the customer profile which allows you to change a customers recurring billing amount.

Get in touch at hello@loyalzoo.com if you need any assistance with this.

Read more
Stacy Hilde

A GREAT starter customer rewards program

2019-06-28

It is a GREAT starter took for customer rewards, very easy to use.

Pros

Love it's simplicity and ease of use. Customers love that they only have to provide a phone number amd name and do not need an app.

Cons

Also wish there were more bells and whistles, more ability to collect time/day usage, send out surveys, hold contests, etc.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Stacy,

Thanks so much for your kind feedback. The reason why we only allow one phone number or email is because we use this as a unique identifier to prevent fraud. As a workaround I can add a modification to your account which means you can create customers without email or phone number, that way the customer can simply track their points when they come in-store. If you would like me to do this, just drop us an email at hello@loyalzoo.com :)

We'll be looking at more bells and whistles Q4/19 - Q1/20 and will take your recommendations on board. We're already looking for providers to help us with reviews etc.

Thanks!

Read more
Greg Harmon

Our customers really like using an electronic app vs. the old paper style punch cards.

2018-01-18

Pros

Also, the weekly reports are quite useful as well.

Cons

When we have to perform a customer "look up" it does not immediately indicate that the card has been punched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan Annis

Easy & Quick to get going

2018-10-26

I have't every had any issues thus far, and I will continue using the software with hopes new improvements and flexibility are created in the future

Pros

simple to use, integrates with Epos Now & have the option to add points via app.

Cons

It isn't flexible for giving certain items different point values. We sell fuel, lottery, and other low margin items that is hard financially to want to give one point per dollar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eddie Montague

Gym Style Memberships

2018-11-02

Pros

Our transactions and auto payments have gone well so far.

Cons

It would be great to have the option of multiple memberships and auto payments under the same member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Eddie,

Thanks so much for your feedback. We have a way of allowing you to set multiple memberships for the same person. I'll drop you an email to let you know how to do it.

We also have a way of tracking attendance, you can do so by following instructions here: http://help.loyalzoo.com/memberships-and-recurring-payments/tracking-used-membership-benefits

Read more
Fonda Chen

Manager

2018-11-06

If customer can check in by own , not our cashier have to do it.That will be much more easier .

Pros

Easy check in with customer phone number. Automatic earning points.

Cons

Build up your own relationship with customers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Fonda,

The customer can check-in themselves already by either downloading the Loyalzoo app on their smartphone or by using our customer facing check-in feature for tablets. Here's instructions on how to set it up: http://help.loyalzoo.com/using-loyalzoo-in-store/how-to-get-customers-to-register-themselves-in-store

We'll be releasing a customer facing solution to Clover hopefully in the next couple of weeks. Customers will be able to sign up or check-in with their email or phone number directly from the Clover device :)

Enjoy!

Read more