Loyalzoo Features

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.33/5 (24 reviews)

Loyalzoo Feature Summary

  • Smart multi-channel marketing message delivery
  • Automatic SMS and emails
  • Campaign success reports
  • In app branding
  • "Hands free" and "app free" customer signup
  • Automated labelling of VIP customers
  • Ability to add customer notes
  • Runs on most point-of-sale systems

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Electronic Payments (105 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (118 other apps)
Third Party Integration (145 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


10 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Loyalzoo Feature Reviews

24 reviewers had the following to say about Loyalzoo's features:

Clif White

Valuable business tool

2018-01-17

Pros

Integrates partially with Eposnow and comes with mobile app. Push / text messages are useful addition

Cons

Would like full integration that automatically adds and deducts points.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Clif!
We have implemented automatic attribution of points, but we're waiting for a fix on the Epos Now API to enable it, hopefully soon :-)

Read more
Jonathan Dizon

Very convenient and a great addition to our shop

2018-01-17

Pros

It's very convenient for all parties and doesn't crash.

Cons

Unattractive design and logo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Jonathan!
We do integrate with other systems via Zapier, you can find details at www.loyalzoo.com/integrations.
Feedback about new features is great, please keep it coming... :-)

Read more
Francine Gomes

The customer service is excellent, easy to use.

2018-01-22

Pros

Ease of use, the software is very straight forward and easy to use. Interface is clear and concise.

Cons

The integration also was a bit cumbersome for a new user to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Karolina Va

Useful app but with significant limitations

2018-07-16

Increased customer visitorship and engagement

Pros

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions.

Cons

Online dashboard is frequently slow to update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Read more
Johnny Faradjian

Using LoyalZoo for nearly two years; Love it!

2018-01-22

Pros

I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction.

Cons

Need to find more online ordering platforms that integrate with Loyalzoo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rose Fogarty

Loyal Zoo review

2016-11-07

Sometimes it's very slow to respond when you're trying to pull up a customer. Adding points to a customer from the back office is really easy.

Pros

The ease of use at the register

Cons

No reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Loyal Zoo


Thank you for your feedback Rose. It's great to hear that you would recommend our product to others. In regards to slowness when starting your Clover station up in the morning, this has got to do with the Clover station itself and starting many applications at once. For customers signing up to your loyalty program via the free Loyalzoo app it is the customers prerogative to provide their contact details, hence the reason why you can't edit them on your Clover station. We look forward to having you as a long term customer with Loyalzoo.

Read more
Michelle Pieper

Needs work.

2018-07-10

groups my recurring billing just wish it had better reporting capabilities.

Pros

It's getting better, but extremely basic software. simple to add clients with email or phone number

Cons

need to be able to adjust recurring billing, not start and stop every time. Reporting capabilities on totals for day within the app with ability to break down or drill down to who was billed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks Michelle for your feedback! We released reporting capabilities last week so feel free to head into your admin area and find a breakdown of payments there. We are also going to be releasing an edit function next week, so you can adjust billing cycles soon without stopping it :)

Our software was in high demand on Clover POS, so we wanted to release something easy to use first and listen to feedback from clients like yourself to implement features that work best for your business (without guessing what you need). The best is yet to come! Feel free to reach out with any help or feedback on hello@loyalzoo.com

Read more
Anonymous
A verified reviewer

Bare bones application that has potential for greatness

2018-07-13

It's easy to sign customers up and it doesn't glitch.

Pros

It automatically takes money out of people's accounts each month.

Cons

People who want to be texted/emailed their receipts automatically get added to my customer list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Harmon

Our customers really like using an electronic app vs. the old paper style punch cards.

2018-01-18

Pros

Also, the weekly reports are quite useful as well.

Cons

When we have to perform a customer "look up" it does not immediately indicate that the card has been punched.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Courtney Glazer

The program is easy to use, but glitchy

2018-07-10

Pros

It is easy to set up the discounts Nice that people get notifications of points when they purchase

Cons

Does not push out reward info to customers. It is frequently not working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Courtney, thank you for your feedback. We will be releasing a more intuitive communication shortly, so when a customer has a reward to be redeemed they will be notified.

In terms of editing a customers points balance, that functionality has now been released and is available in the "customers" tab in your admin dashboard. If you need any assistance or have any other feedback please feel free to reach out by emailing us at hello@loyalzoo.com

Read more
Elizabeth Gardner

Quality replacement for Perka

2018-01-17

Pros

I don't have to have customers sign in each time bc I can look them up on the store iPad.

Cons

I'm not able to retrieve all the data of Customer history like Perka.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Elizabeth!
We have recently implemented Customer History, just tap on "xx days since last purchase" within the customer's details screen :-)

Read more
Madison McNees

We use Loyalzoo to give our customers rewards and send push notifications.

2018-07-13

Customer information and tracking of stats.

Pros

That it just needs a name and phone number. Our customers love that they do not have to give a ton of information to sign up.

Cons

When trying to merge or delete customers it doesn't always work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Madison, thanks for the feedback! We are currently working on a better merge/delete function which will be available in the dashboard area soon, so we'll let you know once it's released :)

Customer profile pictures are still available as long as the customer checks-in using their Facebook profile. We implemented the animals to help you further identify your customers who didn't check-in with that facility. If you need any assistance with the above or to provide any further feedback feel free to reach us on hello@loyalzoo.com

Read more
Pete Wootton

Words very well. Pleased with it.

2018-01-16

Pros

User friendly, hardly any staff training required. Tech support is great.

Cons

Something like, when inputting the customers new second account by accident and push notification of 'Joe Blogs already exists, is this a duplicated account or another Joe Bloggs' etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Pete!
If you try to create a new customer profile using a phone number or email address already in the DB, we prevent the duplicate already. It is when details used are different that it is difficult for us to detect duplicates.
We will keep testing ways to prevent duplicate profiles, and your continuous feedback is appreciated :-)

Read more
Phylicia Geraty

After switching to Loyalzoo from a different rewards system, our customers are happier and so are we

2018-01-31

I only had one complaint , and it was fixed in a recent software update. Communication from Loyalzoo is great when there is an issue.

Pros

The customers can keep track of their rewards via text or app and they like being able to check it themselves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Outlaw

Can't say enough good things about this app

2018-01-17

Pros

The people are Loyalzoo are amazing. Customer service is wonderful and they're always willing to take suggestions to improve the app.

Cons

I wish the comment field was a little bigger but they are working on that and it may be bigger by their next update (because they actively listen to suggestions).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your lovely feedback Catherine!
And yes, a bigger comment field will be part of our next big release in a couple of weeks time, and search will also search within comments :-)

Read more
alejandro Rangel

Fast and easy way to engage your prospective audience.

2018-07-10

Is being able to reach out to my customer base whenever needed.

Pros

The ability to text and email is quite helpful.

Cons

Sporadically the service will go out from time to time. It is always resolved but it sometimes tends to be annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen Lee

Super easy to use and easy to start the app

2018-01-22

Pros

Super easy to explain to the customers and ease of use.

Cons

The app does seem to lag about 20 seconds to show up on our screen when a customer checks in and some customers don't like it that they have to download an app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Hey Karen,

Thank you so much for your great review. We totally understand that some customers don't like downloading an app. We have a feature where you can simply sign the customer up with email or phone number and then they receive their points balance in SMS or email. That way they don't have to download the app :)

Please contact hello@loyalzoo.com if you need assistance in using this feature.

Read more
Jessica Lee

Great that it is integrated with our system and loyal points are automatically added per transaction

2018-06-14

Integrated with our Clover system! It's own application. No bulky items.

Pros

Whenever I have questions I would email their support and they would answer very quickly.

Cons

I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor Floyd

Overall decent system. Get what you pay for and they make up for short comings with customer service

2018-07-10

Pros

The system promotes Return customers well and has created a higher per transaction number.

Cons

Doesn't have integrated place for customers to enter information making for a clunky conversation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joyci Borovsky

Loyalzoo is wonderful! Our customers love this loyalty program and so do we!

2018-01-17

Pros

It's very easy to use and our customers love it as well!

Cons

The only problem we have is that it only allows up to three promotions/point stamps at a time. We would prefer to be able to make up to 5 at least!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for the feedback!
We have an upgrade available that allows up to 10 rewards, and more marketing options. Let us know if you'd like more info :-)

Read more
Ben Kurbis

Best Loyalty Program We Have Used To Date!

2018-01-20

Pros

The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons

It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Loyalzoo


Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Read more
Gina Schoeman

How Loyalzoo changed my business

2016-11-02

Having Loyalzoo on my business help my customer excited for my business, keep them enjoying there shopping while getting a rewards after reaching a certain points.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Loyal Zoo


Thanks Gina! We are so happy to hear that you are loving Loyalzoo.

Read more
chris Stewart

So far so good!

2018-01-16

Pros

everything is going good so far we have nothing to complain about it. very easy to use and very easy to teach to new members

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Abby McCormick

Overall my experience with Loyalzoo has been pleasant and problem free.

2018-07-16

Pros

I really like how easy the software is to use; the learning curve is minimal when starting to use it and it has stayed that way since I started using it.

Cons

I wish there were more features within the software. I understand they are developing many of the features I hope to be able to utilize some day which is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more