This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Loyal Zoo Logo

Loyal Zoo

Digital loyalty card service for SME retailers and eateries

learn more

Loyal Zoo Pricing

Pricing overview

Value for money rating

4.4

/5

100

Price starts from

57

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

What users say

The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point.

BG

Brittany G.

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

GJ

Gregg J.

Popular contenders

Price starts from

200

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

48

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

0.01

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

34.99

/user

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Price starts from

0.99

Per month

Pricing model

Free plan
Subscription
Free trial

Free trial

Available
Credit cardless trial

Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Best Loyalty Program We Have Used To Date!

Reviewed 4 years ago
Pros

The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons

My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Vendor response

Thanks for your feedback Ben! To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations. Cheers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Most bang for your buck

Reviewed a year ago

I love the ease and the pricing for this product makes it an easy choice

Pros

Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile

Cons

For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Great potential ...but it’s not there yet!

Reviewed 2 years ago

Customer experience is amazing!

Pros

LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.

Cons

If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

Vendor response

Hi Hope, Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience. All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple to use and very effective

Reviewed 4 months ago

I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers. I have been able to easily get customers to sign up to the weekly marketing by incentivising them with loyalty points. So it's a win/ win.

Pros

I like the way it integrates with my current epos system so that I can issue loyalty points as people shop. I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning.

Cons

I am frustrated that I can only send four marketing emails per month without paying more. Also, I would like to be able to attach a video/ reel to my emails rather than just flat images. Also the loyal zoo button on my epos till is slow - it takes too long to switch from the till screen to the loyal zoo screen and back again. Sometimes it gets stuck and takes forever to get back to the till screen.

Vendor response

Hi Cheryl, many thanks for your very kind review. Regarding sending video reels in your promo messages, in the editing box there is a button to embed videos, as long as you host them on youtube, vimeo or other video hosting service. Please reach out to us via the chat bot if you need help with this :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Loyal Zoo is great

Reviewed 22 days ago

Need an offline mode that once internet is reset and online, it uploads

Pros

Low bandwidth usage, able to use easily

Cons

Can't use it offline or when internet fails

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We have been using it for 3 years by now and love it

Reviewed a year ago

The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented for us a tier system that fits better with our vision on loyalty system, at no additional cost. Even helped us with the customer-facing screen customization. These moments are very valuable for us. They are patient and thorough in answers, always trying to get to the bottom of the question and easy to approach.

Pros

We were looking for a loyalty product that would not require a customer to download an app. Everyone has hundreds of apps these days, offering another one for a rare usage goes with resistance and unnecessary steps. They still have an app available, but optional for those who want it. The sign-up at the front counter is instant. People can use emails or phone numbers to register. The app is fully...

Cons

A few things that I wish could be changed or added to the app: - The app divides customers into three categories, depending on their frequency of purchases: New, Slipping away and VIP customers. You cannot control that algorithm or place a person into a category manually when just implementing the system at your business. As an owner of a business, I like to have control of all the aspects that influence...

Vendor response

Hi Dima, many thanks for your super nice review. With regards to customising the three categories, the VIP rule is fully customisable. If you're interested, please get in touch in the usual ways, and we'll sort it out for you :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Loyalty Texting Program I have found.

Reviewed 2 years ago

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Pros

I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons

-Easier way to look at customer point history.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Glad I switched

Reviewed 2 years ago

Excellent

Pros

Less expensive than other companies out there and better customer service!

Cons

I miss being able to write notes on customers accounts

Vendor response

Hi Wendy, Thank you for your kind and lovely feedback. I just wanted to let you know that there is a comments section in each customer profile where you can write notes :) You'll be able to add notes when you register a customer or by tapping the "edit" button in their profile. This feature is available from the in-store software - store.loyalzoo.com If you need anything else, feel free to drop us an email at hello@loyalzoo.com or chat with us on our chat system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Loyalty Program But...

Reviewed 4 years ago
Pros

The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service

Cons

There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.

Vendor response

Hey Desiree, Thank you so much for your kind feedback. We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points In terms of Birthday offers we plan to have this as a feature for you Q1/19 Enjoy!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect rewards program for businesses

Reviewed 3 years ago

My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

Pros

The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!! The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

Cons

Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

Vendor response

Jason, Many thanks for your super kind words!!! Cheers, Massimo

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great that it is integrated with our system and loyal points are automatically added per transaction

Reviewed 4 years ago

Integrated with our Clover system! It's own application. No bulky items.

Pros

Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area!

Cons

I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points. It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review for use with the Clover POS

Reviewed 4 years ago

This is a cheaper alternative to other loyalty programs, but limits you in quite a few ways

Pros

It was an easy transition from 5 Stars program to Loyalzoo. Anytime we had an issue, Loyalzoo was very quick to help correct. They are easy to along with and get ahold of. The software took a lot of work from my employees freeing them up for other work.

Cons

I don’t like the promotion limits and other limitations they have.

Vendor response

Hey Joe, thanks so much for your feedback! We've just updated our promotions feature so you can include images and as much content as you like, it would be great to understand what you mean by limitations. We're always improving and creating new features based on what our clients need so feel free to drop us a note at hello@loyalzoo.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A great loyalty program for small businesses

Reviewed 2 years ago
Pros

The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point.

Cons

While it is generally user-friendly, editing points or merging customers could be improved upon to make the experience even more user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Can't say enough good things about this app

Reviewed 4 years ago
Pros

I searched high and low for a reward app that fit my needs. After using Loyalzoo for a month or so, I decided to try another app to compare. I went back to Loyalzoo within hours of trying the other app. The people are Loyalzoo are amazing. Customer service is wonderful and they're always willing to take suggestions to improve the app. My business relies on Loyalzoo on a daily basis and they keep improving it.

Cons

I wish the comment field was a little bigger but they are working on that and it may be bigger by their next update (because they actively listen to suggestions).

Vendor response

Thanks for your lovely feedback Catherine! And yes, a bigger comment field will be part of our next big release in a couple of weeks time, and search will also search within comments :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple and affordable

Reviewed a year ago

Best customer service 24/7

Pros

Easy to use and you can reach customer support anytime.

Cons

Nothing I love everything customers love this also

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Useful app but with significant limitations

Reviewed 4 years ago

Increased customer visitorship and engagement

Pros

Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

Cons

When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

Vendor response

Hi Karolina, many thanks for the candid review. Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case. Please get in touch with us and we can set it up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy & Quick to get going

Reviewed 4 years ago

I have't every had any issues thus far, and I will continue using the software with hopes new improvements and flexibility are created in the future

Pros

simple to use, integrates with Epos Now & have the option to add points via app.

Cons

It isn't flexible for giving certain items different point values. We sell fuel, lottery, and other low margin items that is hard financially to want to give one point per dollar.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

An ok app

Reviewed a year ago

Ok but could do better

Pros

It creates customer loyalty and gives back to our customers

Cons

Expensive seen as you don’t get any sms with your subscription and cost double to do so!! Lot of similar apps give you free sms so very disappointed

Vendor response

Hi Jason, Thank you for your feedback we always really appreciate it and like to take all feedback into consideration. If you wouldn't mind sending us the names of companies where there are free SMS to hello@loyalzoo.com - We're always keen to see our competitors pricing and I'm not familiar with those companies offering free SMS. Currently, our direct competitors are FiveStars and Appcard based on our comparison of features and their pricing is between $150-$200/month making our software much more affordable including SMS where SMS are sent to customers in point balances, 2x blast marketing messages and automatic Handsfree Marketing messages ($67/month). Keen to take a look and review : )

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Oustanding!!

Reviewed 2 years ago

Amazing

Pros

Really easy to use, Value for money aswell. We have built up a huge customer base via loyalzoo.

Cons

I found no cons at all with this. Really easy to use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent!

Reviewed a year ago

Great customer service from moment one! Got a welcome call that answered 99% of my questions. They definitely believe in there product. And I do to. There like my company HighVibe they to are high vibe.

Pros

We were looking for a loyalty program for years and they were all to expensive or not very easy to use. Love this app.

Cons

Would like to Be able to use partial points for our clients. And the rest of points not disappear