Loyalzoo Pricing Plan & Cost Guide

Loyalzoo

Digital loyalty card service for SME retailers and eateries

4.48/5 (79 reviews)

Loyalzoo Pricing

Starting from: $57.00/month

Pricing model: Subscription

Free Trial: Available

$57/month per store, this includes:
- 7 day free trial
- stamps or points based rewards system
- 2 x marketing messages a month
- no contracts, cancel anytime
- runs on most point-of-sale systems

Annual subscription available, offering 2 months free, for $570/year.
Loyalzoo is also natively available on the Clover app market and the Epos Now app store.

Competitors Pricing

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Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Ungerboeck

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Copper

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Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Whatfix

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Free Trial: Available (No Credit Card required)

Higher Logic

Starting from: 800.00/month
Pricing model: Subscription

Loyalzoo Pricing Reviews

Pros
  • It is easy to use, I am using the POYNT terminal and I highly recommend Loyalzoo. My customers are definitely enjoying the ease of use, even the few that were resistant to the change.Anna B.Read the full review
  • Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts.Samantha M.Read the full review
  • The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price.Desiree B.Read the full review
Cons
  • I used to have to hunt for cards, and the odd time a card would be misfiled or ended up paperclipped to another customers card which caused frustration.Anna B.Read the full review
  • At that point, I open up the app on my side of the terminal and then the check in button shows up. This is not a deal breaker for me but it is a little inconvenient.Anna B.Read the full review
  • The interface, although clear, could be a little outdated in terms of style. There are frequent lags in between and the system could be hard to load at times.Joshua W.Read the full review
94%
recommended this to a friend or a colleague

16 reviewers had the following to say about Loyalzoo's pricing:

Joe Sydow

Review for use with the Clover POS

Used daily for 2+ years
Reviewed 2018-10-26
Review Source: Capterra

This is a cheaper alternative to other loyalty programs, but limits you in quite a few ways

Pros
It was an easy transition from 5 Stars program to Loyalzoo. Anytime we had an issue, Loyalzoo was very quick to help correct. They are easy to along with and get ahold of. The software took a lot of work from my employees freeing them up for other work.

Cons
I don’t like the promotion limits and other limitations they have.

Response from Loyalzoo


Hey Joe, thanks so much for your feedback! We've just updated our promotions feature so you can include images and as much content as you like, it would be great to understand what you mean by limitations. We're always improving and creating new features based on what our clients need so feel free to drop us a note at hello@loyalzoo.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Gregg Johnson

Best Loyalty Texting Program I have found.

Used daily for 1-2 years
Reviewed 2020-10-06
Review Source: Capterra

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Pros
I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons
-Easier way to look at customer point history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Annis

Easy & Quick to get going

Used daily for 6-12 months
Reviewed 2018-10-26
Review Source: Capterra

I have't every had any issues thus far, and I will continue using the software with hopes new improvements and flexibility are created in the future

Pros
simple to use, integrates with Epos Now & have the option to add points via app.

Cons
It isn't flexible for giving certain items different point values. We sell fuel, lottery, and other low margin items that is hard financially to want to give one point per dollar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Desiree Bell

Great Loyalty Program But...

Used daily for 6-12 months
Reviewed 2018-11-02
Review Source: Capterra

Pros
The Program as a whole is really great! They are always offers updates and continue to add new features while keeping the price the same. The pricing is great especially compared to other Loyalty apps out there like Fivestars, which is almost double the price. The fact that you get to send text and email straight to your customer base really helps to keep traffic coming to you store. All in all i am very happy with my service

Cons
There are just a few thing I feel need work. They offer double points that can be turned on manually at anytime. I wish you were able to have the double points put on a schedule to automatically be turned on when you set it to. I also wish they offered a birthday offer to our customers. The previous reward system we used offered this service and our customers really liked the extra little bonus during there birthday month.

Response from Loyalzoo


Hey Desiree,

Thank you so much for your kind feedback.

We do have the ability to schedule double points ; ) The instructions here tell you how to set it up: http://help.loyalzoo.com/marketing-to-your-customers/setting-up-double-points

In terms of Birthday offers we plan to have this as a feature for you Q1/19

Enjoy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessica Lee

Great that it is integrated with our system and loyal points are automatically added per transaction

Used daily for 1-2 years
Reviewed 2018-06-14
Review Source: Capterra

Integrated with our Clover system! It's own application. No bulky items.

Pros
Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area!

Cons
I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points. It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Karolina Va

Useful app but with significant limitations

Used daily for 1-2 years
Reviewed 2018-07-16
Review Source: Capterra

Increased customer visitorship and engagement

Pros
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.

Cons
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).

Response from Loyalzoo


Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Brittany Godin

A great loyalty program for small businesses

Used daily for 6-12 months
Reviewed 2020-10-13
Review Source: Capterra

Pros
The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point.

Cons
While it is generally user-friendly, editing points or merging customers could be improved upon to make the experience even more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy Pierce

Glad I switched

Used daily for 1-2 years
Reviewed 2020-10-19
Review Source: Capterra

Excellent

Pros
Less expensive than other companies out there and better customer service!

Cons
I miss being able to write notes on customers accounts

Response from Loyalzoo


Hi Wendy,

Thank you for your kind and lovely feedback.

I just wanted to let you know that there is a comments section in each customer profile where you can write notes :) You'll be able to add notes when you register a customer or by tapping the "edit" button in their profile.

This feature is available from the in-store software - store.loyalzoo.com

If you need anything else, feel free to drop us an email at hello@loyalzoo.com or chat with us on our chat system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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hoang tran

Wished I knew about it earlier!

Used daily for 6-12 months
Reviewed 2019-07-12
Review Source: Capterra

Pros
I love that it's so easy to use and simple. You can customize how you want your points to be. Whether it's a point per dollar, or a point per visit, or point per item/service, it's easy. I also love that I can view the history of clients and see when their total visits and last visit. I love the search function. Listings come up as you're typing in the 3rd character. It's simple for what I need for my business and at the right price. There are other rewards systems out there but way too expensive for what I need.

Cons
At the moment, I can't think of anything =)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Kurbis

Best Loyalty Program We Have Used To Date!

Used daily for 6-12 months
Reviewed 2018-01-20
Review Source: Capterra

Pros
The price for what you get is really unbeatable. It has most of the features we need in a loyalty program. Love the 2x loyalty points and ability to push out promotions any time.

Cons
My only issue is so far I have been unable to figure out how to connect it to my WooCommerce store. It would be nice to be able to sync our customers that shop online and in store so they could earn points regardless their method of shopping.

Response from Loyalzoo


Thanks for your feedback Ben!
To connect to Woocommerce, you can use Zapier. Please check loyalzoo.com/integrations.
Cheers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jason Johnson

Great app

Used daily for 6-12 months
Reviewed 2020-02-19
Review Source: Capterra

Loving how easy it is to use and value for money

Pros
It gives our customers something to work towards and something back to them as well as them back to our shop

Cons
Cant think of any!! Loving the ease of use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carl Fairbrother

Oustanding!!

Used daily for 6-12 months
Reviewed 2020-02-14
Review Source: Capterra

Amazing

Pros
Really easy to use, Value for money aswell. We have built up a huge customer base via loyalzoo.

Cons
I found no cons at all with this. Really easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hope Johnson

Great potential ...but it’s not there yet!

Used daily for 6-12 months
Reviewed 2020-10-19
Review Source: Capterra

Customer experience is amazing!

Pros
LoyalZoo has great potential and it’s definitely an affordable option if you’re already using the POS system, Clover. The messaging and promotions feature is great.

Cons
If you’re not using Clover, it’s a LOT of work around and manual labor to add loyalty points. The paid membership platform has great potential but needs work. The aesthetics, back end, and website widget option definitely need work. It’s clunky but doable. The promotion and messaging feature doesn’t work well on a mobile device. You have to create your promotions on a desktop.

Response from Loyalzoo


Hi Hope,

Thank you for your great feedback as always, unfortunately, without the likes of Clover, we lose a lot of value-added features. It's always best to have our software as part of your POS to have the best experience.

All of your feedback is already noted and in our pipeline for the near future. So watch this space :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jenny Jaggar

Loyalzoo review

Used daily for 1-2 years
Reviewed 2019-06-26
Review Source: Capterra

Pros
Opportinity to create loyal customer base

Cons
Extremely slow to load on my eposnow till to the point that we now write points in book and add at end of day as can't afford the embarrassment of waiting for the page to load

Response from Loyalzoo


Hi Jenny, we have just released a significant speed improvement to the eposnow loading page. Can you please confirm if it's still slow by emailing us at hello@loyalzoo.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Catherine Outlaw

Can't say enough good things about this app

Used daily for 6-12 months
Reviewed 2018-01-17
Review Source: Capterra

Pros
I searched high and low for a reward app that fit my needs. After using Loyalzoo for a month or so, I decided to try another app to compare. I went back to Loyalzoo within hours of trying the other app. The people are Loyalzoo are amazing. Customer service is wonderful and they're always willing to take suggestions to improve the app. My business relies on Loyalzoo on a daily basis and they keep improving it.

Cons
I wish the comment field was a little bigger but they are working on that and it may be bigger by their next update (because they actively listen to suggestions).

Response from Loyalzoo


Thanks for your lovely feedback Catherine!
And yes, a bigger comment field will be part of our next big release in a couple of weeks time, and search will also search within comments :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jason Brown

Perfect rewards program for businesses

Used daily for 6-12 months
Reviewed 2019-06-24
Review Source: Capterra

My previous rewards program was a ok, but kept trying to up sell me with programs and offerings that didn't work for my business customers and or cost to much. Eventually they were going to more than double the cost. I found Loyalzoo and it has been nothing but great. They were super responsive during the switch over and the system has worked seamlessly. Nothing but good words for Loyalzoo. If thinking about switching or starting a system definitely go with Loyalzoo. It will be worth it. They also offer scalable programs to serve you as you want to expand or try new things with your program. I have not gone beyond the basic package, but love it.

Pros
The process of switching my previous system to Loyalzoo was so so easy. They worked with me, with real people helping, to get my customers ported over. Seamless!!! The software was easy to put on multiple computers and the employees picked it up super quick. Nothing but good words for Loyalzoo. I am not paid to say this!!

Cons
Had Loyalzoo for about a year and I can't think of a problem with the software. The method of getting quick help works extremely well. I only had to use it early on, when I had a question or two.

Response from Loyalzoo


Jason,

Many thanks for your super kind words!!!
Cheers,

Massimo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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