Lumoa Features

Lumoa

Make customer feedback actionable

4.38/5 (8 reviews)

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API
Activity Dashboard
Alerts/Notifications
Benchmarking
CRM
Categorization/Grouping
Collaboration Tools
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Management
Feedback Management
Live Chat
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Progress Tracking
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Summary Reports
Survey/Poll Management
Surveys & Feedback
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
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API
Activity Dashboard
Alerts/Notifications
Benchmarking
CRM
Categorization/Grouping
Collaboration Tools
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Categories
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Management
Feedback Management
Live Chat
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Predictive Analytics
Progress Tracking
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Summary Reports
Survey/Poll Management
Surveys & Feedback
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
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Lumoa Feature Reviews

8 reviewers had the following to say about Lumoa's features:

Juhana L.

Excellent NPS-tool!

2018-09-12

Pros

We are collecting NPS feedback daily basis in Musti Group and this is a great tool for analysing the feedback further.

Cons

Tool is very easy to use and understand and the graphs are excellent, but exporting to Excel could be developed directly from the graphs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nina S.

A huge leap to be able to better understand the critical parts of customer path. Easy to use.

2021-06-23

It helps us to find the most important tasks and subjects to be handled among a big amount of customer feedback.

Pros

Flexible, advanced analytics, easy to implement.

Cons

Microsoft translator maybe not the best? But it is still good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiina P.

Great platform to manage customer feedback and get an overview of customer experience

2020-02-11

They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.

Pros

Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details.

Cons

I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andreas M.

Super useful CX analytics tool

2020-06-04

We have been able to send almost all feedback to Lumoa and we have a way better overview now than before.

Pros

It gives you a way better overview of your customer feedback and which issues to address.

Cons

As the tool is still being developed there are of course features that are not so valuable to us right now. It will be great when more features are in a more final state.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Lumoa


Thank you for your feedback Andreas! We are thrilled to hear that Lumoa is helping you drive impact at Simple Feast! Regarding new features, stay tuned as we will have some important releases coming soon. Additionally, if there is something specific you desire, remember that you can always contact your customer success team.

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Tom A.

Nice tool also for a product developer

2019-02-11

Pros

Quick and easy to see user feedback and summary

Cons

The way points are calculated is confusing

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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KEITH K.

Info at my finger tips

2020-06-04

Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.

Pros

The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information

Cons

I need to improve my knowledge and explore its full capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian N.

Great employee insights!

2021-04-20

Pros

That we in an easy way could monitor employee engagement.

Cons

Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Juha N.

Great tool for NPS measurements

2018-09-03

Pros

Easy-to-use software for NPS measurement with all needed functionalities for SME's.

Cons

Still young tool with few missing nice-to-have functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Lumoa


Thank you so much for kind words, Juha! We are very happy that you find Lumoa useful. We constantly develop new features and are extremely glad that you joined us on this journey! ¿

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