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Maitre'D vs NCR Aloha Comparison

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Overview

Maitre'D is a POS software providing tools to manage restaurants, bars & hotels and to handle back-office with many functionalities.

NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

79

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

36

5

4

3

2

1

12

11

6

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
65%
would recommend this app

3.7

82

5

4

3

2

1

29

24

12

8

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report.
Outstanding new version, easy to upgrade and it's what our chain accounts want and need.
The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great.

Pros

We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Good - We enjoyed working with the local branch and helping us set up or system.
We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific.

Cons

Service and reliability have been awful, with frequent crashes, the need to pay for every single issue from day one, and an inflexible setup that is killing our restaurant.
It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of.
Screen navigation disign is poor. Inventory management screen designs are poor.

Cons

The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees.
Never stays online, system goes down all the time terrible. No one wants to properly fix it they want to pass it on via email and leave you with no system.
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse.
  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features23
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Restaurants
  • Forecasting
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Product Catalog
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • eCommerce Management
  • Total features62
  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Categories
  • Customizable Reports
  • Data Import/Export
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Restaurants
  • Forecasting
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Multi-Channel Marketing
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Product Catalog
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Sales Reports
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Wait List Management
  • eCommerce Management

Integrations

  • Total integrations18
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations37
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

BD
AvatarImg

Beej D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Maitre'D logo

Maitre'D

It's time to say goodbye

Reviewed 8 years ago

We purchased a hotel that used MaitreD and continued to use it until early 2014, when we decided we would switch to Aloha by NCR. We had seen issues with MaitreD but the company convinced us that those issues would be solved by upgrading to their newest release. Alas, for a variety of reasons, we did not switch, but rather, upgraded our MaitreD system to the latest version and purchased new hardware...

Pros

No pros were added to this review

Cons

No cons were added to this review