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Maitre'D vs NCR Aloha Comparison

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Overview

Maitre'D is a POS software providing tools to manage restaurants, bars & hotels and to handle back-office with many functionalities.

NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.7

(36)

5

4

3

2

1

12

11

6

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
65%
would recommend this app

3.7

(71)

5

4

3

2

1

24

22

11

7

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

Pros

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report.
The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great.
It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen.

Pros

The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app.
It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.
Ease of use, staff friendly, back office ok, once set up. Reporting is easy & efficient.

Cons

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.
It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of.
Screen navigation disign is poor. Inventory management screen designs are poor.

Cons

Terrible customer service. If you have multiple locations it's a terrible idea to have this.
Set up is brutal, cost is high, customer service was non existent. System did crash more than once.
Lack of ability to speak with service managers. We are operating a business and struggle to maintain standards when fighting with the computor.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features3
  • API
  • Accounting Integration
  • Activity Dashboard
  • Analytics
  • Authentication
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Business Analysis
  • Categorization
  • Contact Database
  • Credit Card Processing
  • Customizable Categories
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Partial Payments
  • Payroll Integration
  • Payroll Management
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Total features50
  • API
  • Accounting Integration
  • Activity Dashboard
  • Analytics
  • Authentication
  • Automatic Notifications
  • Barcode Scanning
  • Batch Processing
  • Business Analysis
  • Categorization
  • Contact Database
  • Credit Card Processing
  • Customizable Categories
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • POS
  • Partial Payments
  • Payroll Integration
  • Payroll Management
  • Product Catalog
  • Productivity Reporting
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Role-Based Permissions
  • Sales Analytics
  • Sales Forecasting
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration

Integrations

  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations18
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Maitre'D vs. NCR Aloha

See how Maitre'D and NCR Aloha stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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