Maitre'D Features

Maitre'D

Restaurant, bar & hotel management solution

3.65/5 (36 reviews)

Competitor Feature Comparison

Billing & Invoicing
Built-in Accounting
Cash Management
Delivery Management
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Kitchen / Menu Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Separate Checks
Split Checks
Table Management
Tips Management
Wait List Management
Learn moreCompare App
Billing & Invoicing
Built-in Accounting
Cash Management
Delivery Management
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Kitchen / Menu Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Separate Checks
Split Checks
Table Management
Tips Management
Wait List Management
Visit WebsiteCompare App
Billing & Invoicing
Built-in Accounting
Cash Management
Delivery Management
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Kitchen / Menu Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Separate Checks
Split Checks
Table Management
Tips Management
Wait List Management
Visit WebsiteCompare App

Maitre'D Feature Reviews

23 reviewers had the following to say about Maitre'D's features:

Manoj S.

MAIITRED POS

2011-08-23

Good software compared to other similar softwares available in market for POS.

Pros

Modular design Cost effective Compatible with most of standard POS hardwares Good reports

Cons

Screen navigation disign is poor Inventory management screen designs are poor Masters import from excel not available

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hugues R.

Great Product!!!

2011-11-10

It's a Great product and all our customers love it

Pros

Can easily be adapted to the different needs of different customers.

Cons

Could be improuved for the Bar management and Bar control

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 51-200 employees)

MaitreD is great POS for hotels

2018-04-24

Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

Pros

The UI is very simple and easy to use

Cons

It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
marvin h.

Maitred review

2011-08-23

I would recomend this software to anyone who owns a restaurant.

Pros

Very user friendly, staff find easy to use, Very easy to program

Cons

Not enough new features with mobile app reporting,

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James C.

Maitre'D POS Systems

2011-07-20

Good solid product no matter what the size and type of store.

Pros

Solid and reliable. Lots of features. Many screen customization options for the user screens.

Cons

Can not email end of day reports automatically.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Posera


Thank you for your response. End of day reports can be emailed automatically using outlook express

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Kelly N.

Maitre'D POS

2016-10-26

I was able to enter customers orders quickly.

Pros

User friendly, quick to learn

Cons

They may have it, but I did not see any reporting functions.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Steven R.

User friendly and easy to use

2011-07-20

A great buy for any restaurantor that is looking to get the most profits out of his business and increase customer satisfaction with faster and more efficient service

Pros

Great user interface easy to use.

Cons

Nothing bad to say about it, Seriously!!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Posera


Thank you for the great review!

Read more
dave s.

maitre'd pos evaluation

2011-11-10

easy to ease, easy to program, extremely stable software

Pros

great feature set, real time access from any touch screen

Cons

some limits on sports bar type promotioms

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nina B.

Maitre'D Review

2015-01-15

Pros

Maitre'D can do a lot to help a restaurant be successful: inventory, time and attendance, accounting, scheduling, and real time reporting.

Cons

They are a great company and have been around to help and support for many years.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Maitre'D

What always matters most with any POS purchase is knowing what kind of service you will receive after the initial installation.

Source: Software Advice
Helpful?   Yes   No
Read more
Derek W.

No customer technical support, wait for ever for a call back

2018-12-08

If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit.

Pros

We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised.

Cons

The live customer support has gone extinct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Jacqueline K.

Great product

2016-10-25

Easy to use, quick set up, great customer service,

Pros

Easy

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Maitre'D

Great product must try

Source: Software Advice
Helpful?   Yes   No
Read more
Jared C.

RDS of Florida

2011-08-23

Great product with outstanding support for resellers

Pros

Strong back office Great second level support to re-sellers

Cons

Hard to compete due to a high price tag for the software though I understand why there is a high price tag Front of the house functionality not as easy or feature rich as some other competitors in the market

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hannah L.

Not worth it

2018-09-24

Pros

Easy to use with minimal issues on the floor front.

Cons

Long wait times for customer service and credit card processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Krista K.

Not the best for the price, also not the worst

2017-04-14

The interface looks nicer than some other products on the market, but can be slow at times.

Pros

The interface is nice looking Very user-friendly

Cons

Nice, but not nicest looking interface Pricey compared to competitors

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew B.

So simple!

2016-10-31

Great customer support when we've had questions.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sabrina B.

This is amazing!

2017-01-31

This system makes it simple to take care of customers in a timely fashion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Connie H.

Modifications

2016-12-10

I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

Pros

Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.)

Cons

A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Doug K.

Vice President

2011-11-10

Outstanding new version, easy to upgrade and it's what our chain accounts want and need.

Pros

The new SQL version of Maitre'D proves that POSERA is committed to ongoing upgrades and they have committed the company to invest in the system , rather than sit back as others do use 20 year old datastructures.

Cons

All new versions have issues but the issues we had we all resolved.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amanda R.

Difficult

2019-06-30

Work at a hotel in BC Crashed all the time, slow Froze Was not very easy to make it our own

Pros

I guess the good thing was easy to train people on

Cons

Old school! Very basic program we used Crashed al the time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Posera


Hi Amanda,

Thank you for your feedback.

We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers.

Please contact us to set it up!
https://www.posera.com/claim-your-free-maitred-upgrade/

Wishing you a great new year,

The Maitre'D team.

Read more
Nina B.

Maitre'D POS

2011-11-10

Great system

Pros

Great system easy to use.

Cons

able to intergrate with any processor.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tricia M.

It is pretty good

2016-03-15

Pros

I like that its easy to learn and there arent a lot of glitches

Cons

The thing i like the least is probably the name.....

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering Maitre'D

Take your time and go through everything it has to offer.

Source: Software Advice
Helpful?   Yes   No
Read more
Scott B.

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

2017-06-27

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jase L.

Happy

2018-03-23

Pros

Easy to set up, Great corporate head office module.

Cons

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more