MaritzCX Pricing, Features, Reviews & Comparison of Alternatives

MaritzCX

Customer experience management tool for large enterprises

4.0/5 (2 reviews)

MaritzCX overview

What is MaritzCX?

MaritzCX is a customer experience management platform for enterprise and large enterprise customers.

Capable of capturing millions of survey records, the platform also has features that allow you to make the most of the data. Survey builder with an easy-to-use self-service interface, case management and action planning that allow you to close the loop with the customer and escalate opportunities for improvement to the business, and dashboards and reporting that are flexible enough to serve anyone from frontline employees to executives – all combine to meet your enterprise feedback needs.

But collected data without complementary market research and consulting services is only half of the picture. Make the most of your technology by engaging our market research experts and find how your feedback fits into the broader market benchmarks. Strategic studies and segmentation analysis allow you that competitive advantage, the promise of improving customer experience.
www.maritzcx.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom, Australia, Germany

Supported languages

English, German
MaritzCX screenshot: Collect and analyze dataMaritzCX: Our Story

MaritzCX reviews

Excellent
1

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  3.0
  4.0
  5.0
Stavros Davidovic

MaritzCX is a great CFM/EFM/CX partner!

Used daily for 2+ years
Reviewed 2018-08-29
Review Source: Capterra

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros
MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons
There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sharon Brandon

Good if it is all you have

Used weekly for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

Pros
This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons
There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

Minimize review

MaritzCX pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact MaritzCX directly for detailed pricing information.

MaritzCX features

Activity Dashboard
Activity Tracking
Reporting & Statistics
Surveys & Feedback

API (448 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (164 other apps)
Custom Fields (165 other apps)
Customer Database (200 other apps)
Customizable Branding (250 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Social Media Integration (200 other apps)
Third Party Integration (294 other apps)

Videos and tutorials

Additional information for MaritzCX

Key features of MaritzCX

  • Analytical tools
  • Customer email summaries
  • Multi-channel collection
  • Consultation services
  • Journey mapping
  • Blueprinting
  • Survey & data collection
  • Text analytics
  • Vertical expertise
  • Mystery shopping
  • Predictive analytics
  • Action management
  • Consultative services
  • Program management
  • Goal management
  • Data mining
  • Linkage
  • Auto-coding
  • 360 degree feedback
  • Customer activity tracking
  • Assessment management
  • Data visualization
  • Planning tools
  • Strategic planning
  • Dashboard
  • Survey design
  • Goal tracking
  • Case management
  • Surveys & feedback
  • Reporting
  • Customer experience management
  • Social consulting
View All Features

Benefits

Big data platform with dashboards for the front line, customer experience professionals, and business leaders.
Strategic market research and software engine to turn customer feedback into a competitive advantage.
Leading-edge consulting services like governance and journey mapping.
Case management and action planning tools to capture customer feedback individually and collectively.
Smart probe and text analytics to get at the heart of the customer's sentiment and organize feedback.