Learn why GetApp is free
MaritzCX is a customer experience management platform for enterprise and large enterprise customers.
Telecommunications, 10,001+ employees
Used daily for 2+ years
Share this review:
TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.
MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.
There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.
Telecommunications, 501-1,000 employees
Used weekly for 2+ years
Share this review:
This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.
There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.
Q. Who are the typical users of MaritzCX?
MaritzCX has the following typical customers:
Large Enterprises, Non Profit, Public Administrations
Q. What languages does MaritzCX support?
MaritzCX supports the following languages:
Q. Does MaritzCX support mobile devices?
MaritzCX supports the following devices:
Android, iPad, iPhone
Q. Does MaritzCX offer an API?
No, MaritzCX does not have an API available.
Q. What other apps does MaritzCX integrate with?
MaritzCX integrates with the following applications:
Salesforce Sales Cloud, Marketo Engage
Q. What level of support does MaritzCX offer?
MaritzCX offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support