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MaritzCX

Customer experience management tool for large enterprises

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MaritzCX Pricing, Features, Reviews and Alternatives

MaritzCX product overview

What is MaritzCX?

MaritzCX is a customer experience management platform for enterprise and large enterprise customers.

Key benefits of using MaritzCX

  • Big data platform with dashboards for the front line, customer experience professionals, and business leaders.
  • Strategic market research and software engine to turn customer feedback into a competitive advantage.
  • Leading-edge consulting services like governance and journey mapping.
  • Case management and action planning tools to capture customer feedback individually and collectively.
  • Smart probe and text analytics to get at the heart of the customer's sentiment and organize feedback.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Documentation
    In Person
    Live Online
    Webinars

    MaritzCX features

    Functionality

    3.0

    /5

    2

    Total features

    40

    5 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    Email Marketing
    Customizable Templates
    Call Reporting
    Survey/Poll Management
    360 Degree Feedback

    Functionality contenders

    MaritzCX users reviews

    Overall Rating

    4.0

    /5

    2

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.5/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    1

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    MaritzCX is a great CFM/EFM/CX partner!

    Reviewed 4 years ago

    TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

    Pros

    MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

    Cons

    There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Good if it is all you have

    Reviewed 3 years ago
    Pros

    This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

    Cons

    There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

    MaritzCX FAQs and common questions

    Q. Who are the typical users of MaritzCX?

    MaritzCX has the following typical customers:
    Large Enterprises, Non Profit, Public Administrations


    Q. What languages does MaritzCX support?

    MaritzCX supports the following languages:
    English, German


    Q. Does MaritzCX support mobile devices?

    MaritzCX supports the following devices:
    Android, iPad, iPhone


    Q. Does MaritzCX offer an API?

    No, MaritzCX does not have an API available.


    Q. What other apps does MaritzCX integrate with?

    MaritzCX integrates with the following applications:
    Salesforce Sales Cloud, Marketo Engage


    Q. What level of support does MaritzCX offer?

    MaritzCX offers the following support options:
    24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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