MaritzCX Features

MaritzCX

Customer experience management with data collection & reports

4.0/5 (2 reviews)

MaritzCX Feature Summary

  • Analytical tools
  • Customer email summaries
  • Multi-channel collection
  • Consultation services
  • Journey mapping
  • Blueprinting
  • Survey & data collection
  • Text analytics
  • Vertical expertise
  • Mystery shopping
  • Predictive analytics
  • Action management
  • Consultative services
  • Program management
  • Goal management
  • Data mining
  • Linkage
  • Auto-coding
  • 360 degree feedback
  • Customer activity tracking
  • Assessment management
  • Data visualization
  • Planning tools
  • Strategic planning
  • Dashboard
  • Survey design
  • Goal tracking
  • Case management
  • Surveys & feedback
  • Reporting
  • Customer experience management
  • Social consulting

Competitor Feature Comparison

360 Degree Feedback
Action Planning
Activity Dashboard
Activity Tracking
Assessment Management
Case Management
Customer Experience Management
Data Import/Export
Data Visualization
Design Management
Goal Setting / Tracking
Planning Tools
Reporting & Statistics
Social Performance Management
Strategic Planning
Survey Management
Surveys & Feedback
Learn moreCompare App
360 Degree Feedback
Action Planning
Activity Dashboard
Activity Tracking
Assessment Management
Case Management
Customer Experience Management
Data Import/Export
Data Visualization
Design Management
Goal Setting / Tracking
Planning Tools
Reporting & Statistics
Social Performance Management
Strategic Planning
Survey Management
Surveys & Feedback
Visit WebsiteCompare App
360 Degree Feedback
Action Planning
Activity Dashboard
Activity Tracking
Assessment Management
Case Management
Customer Experience Management
Data Import/Export
Data Visualization
Design Management
Goal Setting / Tracking
Planning Tools
Reporting & Statistics
Social Performance Management
Strategic Planning
Survey Management
Surveys & Feedback
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

MaritzCX Feature Reviews

2 reviewers had the following to say about MaritzCX's features:

Stavros Davidovic

MaritzCX is a great CFM/EFM/CX partner!

2018-08-29

TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies.

Pros

Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MaritzCX

Source: Capterra
Helpful?   Yes   No
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Sharon Brandon

Good if it is all you have

2019-03-21

Pros

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons

Does not integrate well with other products.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more