MaritzCX Features

MaritzCX

Customer experience management tool for large enterprises

4.0/5 (2 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assessment Management
Benchmarking
Call Reporting
Case Management
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Visualization
Design Management
Drag & Drop
Email Marketing
Engagement Tracking
Face-to-Face
Feedback Management
Goal Setting / Tracking
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Paper-Based
Phone-Based
Planning Tools
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Social Performance Management
Statistical Analysis
Strategic Planning
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
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360 Degree Feedback
API
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assessment Management
Benchmarking
Call Reporting
Case Management
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Visualization
Design Management
Drag & Drop
Email Marketing
Engagement Tracking
Face-to-Face
Feedback Management
Goal Setting / Tracking
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Paper-Based
Phone-Based
Planning Tools
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Social Performance Management
Statistical Analysis
Strategic Planning
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
Visit WebsiteCompare App
360 Degree Feedback
API
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assessment Management
Benchmarking
Call Reporting
Case Management
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Visualization
Design Management
Drag & Drop
Email Marketing
Engagement Tracking
Face-to-Face
Feedback Management
Goal Setting / Tracking
Mobile Access
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multiple User Accounts
Negative Feedback Management
Offline Access
Offline Response Collection
Paper-Based
Phone-Based
Planning Tools
Predictive Analytics
Pulse Surveys
Question Branching
Question Library
Real Time Data
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Social Performance Management
Statistical Analysis
Strategic Planning
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
URL Customization
Visual Analytics
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Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

MaritzCX Feature Reviews

2 reviewers had the following to say about MaritzCX's features:

Stavros D.

MaritzCX is a great CFM/EFM/CX partner!

2018-08-29

Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Pros

Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Cons

There are a few reporting enhancements we are working with MaritzCX on that we would like to see added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MaritzCX

Source: Capterra
Helpful?   Yes   No
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Sharon B.

Good if it is all you have

2019-03-21

Pros

This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Cons

Does not integrate well with other products.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more