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Medallia vs Ambassify Comparison

Overview

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According...

Ambassify helps to identify brand advocates and encourage them to generate positive word-of-mouth through referrals, reviews,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$500/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(24)

5

4

3

2

1

12

11

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

(8)

5

4

3

2

1

4

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Pros

Not enoughreviews yet

Cons

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
For a lot of industries, return on feedback is difficult.
Targets are sometimes hard to reach and those targets must be strategized offline.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features4
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Chat
  • Contact Database
  • Content Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Email Invitations & Reminders
  • Engagement Analytics
  • Goal Setting / Tracking
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • ROI Analytics
  • Rewards Management
  • Social Media Integration
  • Social Network Marketing
  • Summary Reports
  • To-Do List
  • Total features22
  • Benchmarking
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Chat
  • Contact Database
  • Content Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Email Invitations & Reminders
  • Engagement Analytics
  • Goal Setting / Tracking
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • ROI Analytics
  • Rewards Management
  • Social Media Integration
  • Social Network Marketing
  • Summary Reports
  • To-Do List

Integrations

  • Total integrations10
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Medallia vs. Ambassify

See how Medallia and Ambassify stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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