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Medallia Experience Cloud vs Qualtrics CoreXM Comparison

Overview

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According...

Category Leaders

Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into brand...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

(25)

5

4

3

2

1

12

12

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

268

70

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.
It's a great and clean user interface that allows for quick navigation.

Pros

It allows for great collaboration, I like that I can customize using Java or HTML, and it also applies to many types of research. The other cores are also great.
I really like how comprehensive my questionnaires feel when using Qualtrics. It does an excellent job of separating my questions according to their topic/area.
Overall, the software is very good as it also supports app on phones which is very useful at times. Furthermore it has a wide range of language supports and has lots of potential to further improve.

Cons

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
For a lot of industries, return on feedback is difficult.
Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.

Cons

One other negative, you can't have two people working on a project at once - it gets buggy and changes get lost. It's also difficult to have two Qualtrics pages open in your browser at once.
There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list.
The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features55
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Anonymous Feedback
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Call Reporting
  • Campaign Segmentation
  • Case Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Design Management
  • Drag & Drop
  • Email Marketing
  • Employee Management
  • Employee Recognition
  • Engagement Analytics
  • Face-to-Face
  • Feedback Management
  • Forms Management
  • Funnel Analysis
  • Goal Management
  • Goal Setting / Tracking
  • HR Management
  • Heatmaps
  • IVR / Voice Recognition
  • Idea Management
  • Incident Management
  • Issue Tracking
  • Landing Pages/Web Forms
  • Lifecycle Management
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Progress Tracking
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Recruitment Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Test Scheduling
  • Text Analysis
  • Traceability
  • Training Management
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Management
  • Total features112
  • 360 Degree Feedback
  • A/B Testing
  • API
  • Action Management
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Anonymous Feedback
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • CRM
  • Call Reporting
  • Campaign Segmentation
  • Case Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Design Management
  • Drag & Drop
  • Email Marketing
  • Employee Management
  • Employee Recognition
  • Engagement Analytics
  • Face-to-Face
  • Feedback Management
  • Forms Management
  • Funnel Analysis
  • Goal Management
  • Goal Setting / Tracking
  • HR Management
  • Heatmaps
  • IVR / Voice Recognition
  • Idea Management
  • Incident Management
  • Issue Tracking
  • Landing Pages/Web Forms
  • Lifecycle Management
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Profitability Analysis
  • Progress Tracking
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Recruitment Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Split Testing
  • Statistical Analysis
  • Status Tracking
  • Support Audio/Images/Video
  • Support Ticket Tracking
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Test Scheduling
  • Text Analysis
  • Traceability
  • Training Management
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Editor
  • Website Monitoring
  • Widgets
  • Workflow Management

Integrations

  • Total integrations12
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations29
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Medallia Experience Cloud vs. Qualtrics CoreXM

See how Medallia Experience Cloud and Qualtrics CoreXM stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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