Medallia Features List

Medallia Reviews

Medallia

Improve The Customer Experience

4.43/5 (7 reviews)
8,404

Medallia Feature Summary

  • Data Collection
  • Data Integration
  • Mobile Feedback
  • Dashboarding
  • Benchmarking
  • Push Reporting
  • Customer Recovery
  • Interactive Analytics
  • Text Analytics
  • Goal Setting
  • Media Sharing

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (125 other apps)
CRM Integration (92 other apps)
Calendar Management (121 other apps)
Contact Database (95 other apps)
Custom Fields (100 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

Competitor Feature Comparison

Benchmarking
Learn moreCompare App
Benchmarking
Visit WebsiteCompare App
Benchmarking
Learn moreCompare App

Mobile apps

iOS App


157 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Medallia Feature Reviews

5 reviewers had the following to say about Medallia's features:

Heidi Kleber

Medallia has been a revolutionary product for our company as a whole.

2017-11-22

NPS score, rankings, an open platform for our members to give their honest feedback.

Pros

I also like how many reports you can get on your dashboard. Having a quick look helps you and your team be able to look back and see where you're falling in response to the things that you are implementing.

Cons

I wish that we had customizable options for the case processing function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Celexsy Adame

Robust reporting to keep a pulse on what the customer thinks.

2018-04-11

Pros

Filtering to exact data is easy to navigate and information is easy to share.

Cons

This software gives pertinent real-time data that helps me drive business decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Excellent from introduction to implementation. It was first rate.

2018-04-09

Improved performance from front line agents as well as leadership who really have embraced the new tools.

Pros

This application provides a way for Call Centers to become true Contact Centers.

Cons

It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It is a great tool to hear what our members needs, still learning all the features that are offered.

2017-11-28

We collect a lot of insights and data from our members using this.

Pros

They break down a lot of data and really show us how to analyze what is happening in our clubs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Marketing (Computer Software company, 11-50 employees)
Verified Reviewer

Best in the space

2017-12-01

Pros

The most complete solution and certainly best of breed in the Net Promoter Score space Can handle the complexity of customer experience journeys.

Cons

Price Point. Only dealing with large implementation, large complex enterprises, not an SMB solution Long implementation lead times.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more