MemberClicks Features & Capabilities

MemberClicks

Eventbrite

Whova

Over 3,000 associations, chambers of commerce, and AMC’s trust MemberClicks’ top-rated software and industry-leading service for simpler, more productive membership management.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Application Management

Attendance Tracking

Attendee Management

Attendee Tracking

Budgeting/Forecasting

Calendar Management

Chapter Management

Committee Management

Communication Management

Contact Database

Contact Management

Content Management

Credit Card Processing

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Document Storage

Drag & Drop

Dues Management

Electronic Payments

Email Marketing

Email Reminders

Email Templates

Enrollments/Onboarding

Event Calendar

Event Management

Event Scheduling

Event Ticketing

For Nonprofits

Forms Management

Fundraising Management

Group Registration

Invoice Management

Job Board

Member Accounts

Member Communication

Member Communities

Member Database

Member Directory

Member Portal

Member Types

Membership Management

Membership Renewals

Mobile Access

Mobile App

Newsletter Management

Payment Processing

Personalization

Recurring/Subscription Billing

Registration Management

Reminders

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Search/Filter

Self Service Portal

Speaker Management

Sponsorship Management

Surveys & Feedback

Third-Party Integrations

Website Integration

Website Management

WildApricot

GrowthZone

MemberLeap

StarChapter

ClubExpress

YourMembership

Glue Up

Novi AMS

Member365

Tendenci

SmartRec

The product is good and somewhat easy to use, but It's the service that keeps us happy. 

I was a big believer in WebLink and the product they had, and when they became MemberClicks I was worried about what would happen to the program and platform I had come to love. I am very pleased that all the functionality is still there, they continue to lead the industry in terms of CRM functions and innovation within the field and the customer support is bar none, the best. It is all about the data and the customer service for me.

It's All About the Data!

Our overall experience with MemberClicks, now that it owned by Personify, was horrible. It's so unfortunate, because MemberClicks was once a great company to work with. In the future I will avoid any and all software products owned by Personify because of their heavy handed, high penalty policies that seem very scammy.

Member Clicks was a great company before it was purchased by Personify

The on boarding experience was great. The support we received was white glove as we had a large amount of custom skip logic questions in our forms. 

Definitely gets the job done

Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers. Their support is very responsive and friendly. MemberClicks is receptive to feature requests that they receive and our capabilities have increased as they have made updates with no add-on costs.

Strong Support for Professional Association

We use the MC Oasis product for all the organizations we manage.

Association Management Software

Onboarding process was excellent and fairly easy. Their customer service is also excellent. They are always trying to improve.

MemberClicks Membership and Event Software Good Product

I've used MemberClicks for 10 years and until recently have been quite happy.  In the last few years the price has dramatically increased and the service level has decreased.  Questions are no longer answered in a timely manner.  It sometimes takes weeks or months to get a response.  NOT GOOD if you have a technical or billing issue!  Buyer beware!

MemberClicks is Great but Customer Service is Lacking

We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! 

They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases.

We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) 

Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.

New version is GREAT!

We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members.  This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!

Your Member Management Solution... All in One Software!

Customer service was top-notch until the company was bought out or merged with another.  Since the change, response time has increased, it is more difficult to speak with a support person and the support persons are not always completely proficient.

Why Memberclicks Has Worked Well for Our Nonprofit

We previously had a database that was designed for membership organizations with singular members not business members like ours. The switch was not easy because of all of the training requirements, but if you take the time to do it right MemberClicks is a real asset for your business. Our database is cleaner and more comprehensive than it has been in my 20 years with this organization.  

MemberClicks is a full service AMS

We have had a great experience with MC. The support staff is amazing, at this point I am sure they all know me and my pin number by heart because I call with questions all the time! They are super helpful and knowledgable. 

MemberClicks Review

MemberClicks support has always been extremely helpful. Although I think the interface could be improved, it's extremely helpful with daily membership and events management.

Great Product

I've used many SaaS providers and marketing platforms over the years, yet I find Weblink difficult to navigate. I've run into this before with a large popular event registration platform. They want to everything to everyone and end up being mediocre too many things. Your average association staffer is not comfortable editing HTML or SQL code or creating custom reports.

I hope in the future we can use Weblink for a new website because I think integrating the full package would be a great improvement for all our members. I do expect as we continue to grow and become more comfortable with the software the experience will improve dramatically, but we've had some frustrations in the first 6 months.

Customer service is responsive and pleasant to work with. We have had great success connecting with specialists who work with other associations in a similar industry who have been able to give us good examples of ways our peers are using the product well.

Our onboarding process has been a struggle (many instances our fault,). I feel like more one-on-one training would have helped everyone, instead of relying on pre-recorded videos.

Still new ... I wish I could give 3.5 Stars

We are about to launch the Member Portal allowing our members to make their own changes and to pay on-line. We are expecting to launch recurring email invoicing within a few months. We anticipate this will cut down on the number of mailings we have to do. Less check processing and hopefully less collection calling and follow-up. The overall experience is always positive, they seem genuinely interested in finding solutions not just leaving us on our own. There is no limit to how often you can contact them for help. 

WebLink, a MemberClicks Solution

MemberClicks has wonderful customer service!  They have online tutorials; webinars; blogs; live bi-weekly user group calls; and are very responsive to any phone call or email that I send to them.  The development team is always listening to the needs of their users and constantly working to improve the features.

MemberClicks -

In spite of its faults, we have found MemberClicks very valuable for reminding and billing Member dues as well as Conference Registrations.    

Member Clicks for small associations.

Hi Paul, 

Thank you for your review. 

Contact our Help Team about the directory and member renewal issues at help@memberclicks.com, we'll be ready to assist you. 

- The MemberClicks Team 


By implementing their product we moved into a new era. We started taking credit card payments, implemented an online dues renewals process that is truly the easiest part of my job,  online registration, open/click rates on emails, the dashboard is a great tool, and the list goes on! It's been a wonderful company to work with and their product makes my job easier. 

MemberClicks is Innovative & Collaborative 

A rigid platform that limits functionality and lacks staff support

Hi Anna,

Thank you for sharing feedback about your experience with MemberClicks. We’re glad to know it supports your essential functions, but we’re sorry to hear about some of the other challenges you’ve faced.

To help with some of the pain points listed:
- We do have the option to add more ASA (super admins)! Please email info@personifycorp.com or submit a support ticket. 
- Regarding event functionality, we recently completed an integration with our in-house Registration system - Registration Tech. This can provide more robust event management that you may be looking for. 
- We now have an integration with WordPress if your team is looking for a different web design experience. More info here: https://theloop.personifycorp.com/roadmap/m

Thank you for being a MemberClicks user and for helping us grow with your feedback! 

If you’d like to connect and explore how we can better support your team, we’re here to help. Please reach out to info@personfiycorp.com. 

It has been good. The experience with the trainings, set-up and overall use has been positive. We prefer this to the system we had in the past which did not provide us with the support we needed or updates we wanted. We are able to customize and make the information our own which is great.

MemberClicks - Great tool for non-profits (Chamber of Commerce)

It was rough at first.   I'm not very computer savvy - or at least with the backside of things.  But I was SO appreciative of the helpful online chats!  I pestered them so much at first that they started to know me!    They were/are incredibly helpful.   I have not had any bad or unhelpful experiences.    The entire system,  including the web page,  once you learn it,  is great.    Its so nice to be able to pull articles online as well,  that will help you with almost anything you need. 

Review of MemberClicks - Association use 

Love the website and platform

I'm very happy with the product, I turn to it often to grab relevant, necessary and meaningful membership data that can make my job easier.

MemberClicks - a robust tool!

Good AMS for small staff teams

MemberClicks screenshot: MemberClicks - See why so many organizations are switching to MemberClicks.

MemberClicks screenshot: MemberClicks - World-class service that's easy to love.

MemberClicks screenshot: Main Dashboard - A high level overview of your association and activity.

MemberClicks screenshot: Events & Financials Dashboard - Easily see upcoming and historical information in one easy-to-use solution.

MemberClicks screenshot: Job Board - Build membership value and generate revenue through a branded job board.

MemberClicks screenshot: Payment Management - payments, invoicing & payment processor details

MemberClicks Features

Features Summary

Screenshots

Contenders comparison

Common MemberClicks comparisons

Reviewers who mentioned features said: