MemberMouse Reviews

The best part about MemberMouse has to be the support. On their website, the product is very well documented and if you have any hurdles, their support is timely and thorough. For the low upfront implementation cost and very reasonable monthly fee, we have had no reason to explore other providers.

There's definitely some skilled WordPress knowledge required to implement MemberMouse. It can be a bit technical at times which leads to a learning curve for some administrative users.

One of the things we struggled with when we were using another membership management plugin is changing the password and logging in. Now all our members can change and update their passwords on their own without us helping them on the admin end.

There are a lot of default pages and features that might need to be configured, like profile updates. Sometimes there are glitches with updating payment methods and I have no idea how to resolve them. Also during our launch we need to hire a developer to keep an eye on caching. Somehow the MM cart and our hosting don't work together and so the payment doesn't always go through. Hiring a developer helps but as we grow I wonder if it's going to be sustainable. One more thing is reporting. I guess I'd need to upgrade for it, but it just is so frustrating when you can't get the reports of clients and have to dig through a whole bunch of names and click on each user individually to see what their current payment status is. A better structure and organization of users will really help.

I can manage my members with this plugin. It allows me to restrict access to courses, forum and events so it does the job when everything is configured...

Translating the front end requires you to code. I just don't understand why it is that hard to do that and why it is not made easy in the backend by giving access to some variables to change. Creating a product and its description (I mean a nice one that make you want to buy) is far from easy and requires once again to code. In the end, a lof of simple things require you to code and I'm wondering why.

There are a ton of features which allows you to customize your membership EXACTLY as you want it (unlike many other options). Very reliable.

Could be a little more user friendly. It’s not difficult to use... there’s simply room for improvement. They have great documentation and onboarding videos.

Ease of design and implementation was the key to our choosing MemberMouse.

There are a few features that as a non-profit, won't work for us.

The ability to configure application to meet client needs. A portal was needed to allow for various levels of access and support. This allow us to meet this requirement.

Some of the less experienced users on the team had more of learning curve issue, but after reviewing other samples/training, they were able to configure as needed.

The ability to set up membership levels, products and bundles makes customizing my online offerings easy. MemberMouse integrates with ThriveThemes which I use to create a beautiful course portal and GetResponse for email list management. There are clear tutorial videos. High value for the price.

When I migrated my website there were challenges in transfering the member data. I had to hire outside help to get through it but otherwise its been easy to do the development and customization on my own.

We've been using Membermouse for years to power our membership site weightlossgodsway.com which offers different levels of access to customers and members. It's easy to set-up with minimal learning curve and offers effective options to most everything we want to do with our membership.

My biggest complaint with Membermouse is the way it handles 'Cancelled' or 'Expired' memberships. Frequently a consumer who was once a member wants to purchase a stand-alone product from us, which Membermouse allows - but then DENIES them access to the product they just purchased because their member status is still 'Cancelled' or 'Expired'. I've queried the mm customer service and they only solution they could provide is I'd have to create my own sub-routine to move members back out of 'Cancelled' or 'Expired' into a 'Active' free membership. That's rubbish. The fact that this isn't a built-in option is a major oversite, as who doesn't want repeat business??

It is a wonderful organizational tool... I especially like the Activity Log feature, so you know exactly how the members are engaging... I appreciate the thoughtful importance incorporated for steady functionality and dependability, and that MemberMouse is a tool that will be available to use in the long run as we grow. I've used it daily for over three years now, and it's incredibly reliable, and guaranteed to function flawlessly!

It was a little difficult to initially set up, as it required a basic working knowledge and understandings of building a WordPress site... However, in the long run, that's something I'm very happy to have learned!

We run a membership and it just works. We've never had any issues with it - ever, and we've been using it for at least 6 years, possibly more. Tens of thousands of members and it's great.

It takes a little while to wrap your head around the concept of how membership levels and bundles work, but if you just keep things simple it's fairly easy to get things setup, and once it's setup you are all good, and shouldn't have to revisit it in the future.

MemberMouse makes it easy to setup a membership site and to configure upsells

I hate that they use their own billing schedule when they could easily use the payment providers. I have had all manner if error including customers recurring billing just stops, double payments we've had to refund, and other errors. It is a gigantic plugin so updating can cause issues. There are quirks with core pages and how they're handled. The reporting is awful even at $99/mo and good luck trying to get actual LTV, you can't if you have multiple products and subscriptions.

In using this software on a variety of ecommerce websites, my favorite feature is its flexibility. It isn't the fastest to get running right out of the box, but you have extensive options for customization. It handles one time purchases, trials, subscriptions, and infinite bundling of products very nicely.

I've taught this software to people across multiple different companies, and it has a learning curve. You can run purchases and members as subscriptions or bundles, which are separated from products. This division is key to the software's flexibility, but it can take a moment to wrap your head around.

Easy to set up, everything logical, everything you need without a ton of features you don’t. I’ve only had to use support once, but it was fast and super helpful.

Sometimes slow to update - I’m waiting for the latest update to Wordpress core to be supported by Membermouse. The jump to a pro version seemed a big one at the time, but more than pays for itself.

The pricing package suited my needs. It was tiered in a way that starting with nothing was possible and it can grow with you as you introduce more members.

I'm not very tech savvy (I'm a spiritual teacher not a software engineer). It took me a long time to work out how to customize different pages. Not a MemberMouse problem though, that would have been the case with any software! I would also like it a lot more if it was set up to deliver in a way that suits learning by modules. But I didn't know I would need that when I bought it.

I love how easy it is to integrate and customize Membermouse with my current Wordpress set-up. It's great to be able to block off certain posts and blog categories that I want to keep only for paid members. I love how it helps members upgrade their plan and have the cost applied retroactively. It's easy to sort through members and transactions as well.

I wish the checkout process was a little more sleek looking. Even with coding customizations, it seems a bit outdated compared to what else is out there. I also don't like that I can't delete a membership type after it has been created.

it's user friendly, well laid out, my developer says its one of the best he has seen. further my developer and i are both SO IMPRESSED with the consistent and quick customer support. anytime we have a question we get a response within hours. we are followed up with- the ball does not get dropped. these people are amazing and i am grateful for this company as i am not sure how i would run my business without their service.

there is nothing i like least about this software- at least nothing comes to mind right now

The feature I enjoy most about MemberMouse is the ability to set different membership levels and and users can upgrade on their own very easily. I also like the ability to add Bundles within the software as this feature makes it easy to sell additional products to our users.

The receipts we used to send our users through MemberMouse were just an email, but now MemberMouse has the ability to attached a PDF of the receipt to the email notification. We are very happy with this feature.

MemberMouse just works. It seamlessly connected with my billing software (Stripe and PayPal). The support team is incredibly quick and thorough when issues do arise (usually stemming from my customizations, not the MemberMouse product). Highly recommended!

Right now I like everything about the software. The company used to do video walkthroughs of customer implementations - I would love to see more examples like that for inspiration and best practices.

Whether you’re an advanced user, programmer or beginner - MemberMouse is easy to jump in and configure and manage members on a day to day. It has reporting to see where sales are at and help with churn. They’ve been around for a long time and are constantly turning out new features and improvements. It’s good to know that we have a solution for the future.

We have nothing to say negative about MemberMouse. Not unhappy at all.

Membermouse was easy to integrate on our Wordpress site and customize to our needs - online training videos/documentation were very helpful.

When we switched our CRM and added non-membership based products to our shop, the integration became more tricky (not impossible, but I would advise others to consider a longer roadmap of their products before selection the membership tool best for the future needs of their business, not just today).

I like everything about Member Mouse. The timely, thorough, friendly support service would be at the top of all the features I like. I like how easy it is to use by me and our members. I like the easy accessibility of the reports and member management. I love how I never have to worry about how the system is working on behalf of our company and the members.

There are no features that I find missing.

I decided to get into the online course business and needed a solution to establish an automated way of selling memberships to my course. I wanted a solution that integrated with Wordpress and MemberMouse delivered. It's more cost effective than using a course hosting provider, and I feel like I have full control as well. The ability to integrate with Wordpress seamlessly and my email provider was great. I am able to provide content-only web pages to my members. I feel like I have a professionally built site with MemberMouse functionality andd I didn't have to code a single thing.

The starter plan has limited features , like anything that you integrate make sure you complete due diligence on compatibility, so that what you use is supported.

Easy to use and implement although it was my website technician who put everything together.

When my members request the reset password email, they don't get it, it doesn't arrive and then they cancel their membership.

Hi Maxine, Thanks for submitting a review! I'm glad to hear that you've enjoyed using MemberMouse. I've asked our support team to reach out to you regarding the Reset Password issue you're experiencing. You should receive an email from them today.

I am a big fan of the smart tags as they allow you to add custom options depending on the membership level or bundle.

I’d love deeper integration with Convertkit that allowed me to tag members based on their purchases not just membership level. I also like the ability to offer free bundles rather than just a free membership. This way I could use it to deliver different lead magnets.

- lots of features - stripe integration - plug-in integration - API options

None that I can think of. I’m very happy with software.