MemberPlanet Features

MemberPlanet

Online membership management platform

4.73/5 (256 reviews)

Competitor Feature Comparison

Accounting
Activity Tracking
Alerts/Notifications
Application Management
Attendee Management
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Campaign Planning
Chapter Management
Committee Management
Conferences/Conventions
Contact Database
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Donor Management
Drip Campaigns
Dues Management
Election Management
Electronic Payments
Email Marketing
Enrollments/Onboarding
Event Management
Event Scheduling
Event Tracking
Exhibit/Vendor Management
File Sharing
Financial Management
Fundraising Management
Invoice Management
Jobs Board
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Forums
Payment Processing
Real Time Reporting
Registration Management
Reporting/Analytics
SMS Marketing Managment
Social Media Management
Social Promotion
Sponsorship Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Ticketing
Volunteer Management
Website Management
Weddings/Parties
eCommerce Management
Visit WebsiteCompare App
Accounting
Activity Tracking
Alerts/Notifications
Application Management
Attendee Management
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Campaign Planning
Chapter Management
Committee Management
Conferences/Conventions
Contact Database
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Donor Management
Drip Campaigns
Dues Management
Election Management
Electronic Payments
Email Marketing
Enrollments/Onboarding
Event Management
Event Scheduling
Event Tracking
Exhibit/Vendor Management
File Sharing
Financial Management
Fundraising Management
Invoice Management
Jobs Board
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Forums
Payment Processing
Real Time Reporting
Registration Management
Reporting/Analytics
SMS Marketing Managment
Social Media Management
Social Promotion
Sponsorship Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Ticketing
Volunteer Management
Website Management
Weddings/Parties
eCommerce Management
Visit WebsiteCompare App
Accounting
Activity Tracking
Alerts/Notifications
Application Management
Attendee Management
Billing & Invoicing
CRM
Calendar Management
Campaign Management
Campaign Planning
Chapter Management
Committee Management
Conferences/Conventions
Contact Database
Content Management
Credit Card Processing
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Donor Management
Drip Campaigns
Dues Management
Election Management
Electronic Payments
Email Marketing
Enrollments/Onboarding
Event Management
Event Scheduling
Event Tracking
Exhibit/Vendor Management
File Sharing
Financial Management
Fundraising Management
Invoice Management
Jobs Board
Mailing List Management
Member Accounts
Member Communication
Member Communities
Member Database
Member Directory
Member Portal
Member Types
Membership Management
Membership Renewals
Online Forums
Payment Processing
Real Time Reporting
Registration Management
Reporting/Analytics
SMS Marketing Managment
Social Media Management
Social Promotion
Sponsorship Management
Status Tracking
Support Ticket Management
Surveys & Feedback
Task Progress Tracking
Ticketing
Volunteer Management
Website Management
Weddings/Parties
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


49 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


66 reviews

MemberPlanet Feature Reviews

25 reviewers had the following to say about MemberPlanet's features:

Barbara C.

Outstanding

2018-03-16

Pros

User friendly; priced is reasonable; templates; broadcasts; email campaigns; events; campaign templates, etc.

Cons

Mobile app - to be able to access account from mobile phone where you can make changes to forms, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Heidi L.

This software/site does exactly what we were looking for.

2016-05-11

Pros: Ease of use for membership adding and donation set-up. Customizable in every way.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 10001+ employees)

Once stop place for managing surveys & email campaigns

2019-04-03

We use it for managing email campaigns, surveys, donations and reporting.

Pros

Live reporting, group texting features are really cool.

Cons

I don't have any issues with this tool as of now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Deb A.

After 7 months... disappointed

2018-01-11

After trying very, very hard to make this software work for our group, we are giving up.

Pros

Was relatively easy to upload contact information.

Cons

Also, the email responses were not always customizable, which led to numerous misunderstandings when we would send out "invitations" to create or update profiles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ihsaan M.

The User Interface requires a bit of a learning curve, but it's definitely worth it.

2016-12-21

I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Gregg B.

Complete member management with room to grow

2019-03-01

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight.

Pros

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization.

Cons

The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David F.

Easy Solution

2018-03-24

Pros

This cloud system is filled with options for membership administration and marketing programs to assist in renewals and acquisition.

Cons

The user interface was outdated aesthetically and it appears they have recently updated the interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Reathea N.

My experience with has been excellent. Training has been superb.

2018-03-15

Pros

The ability to export reports in Excel allows me to manipulate reports and extract out data that is required based on what I need to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 1001-5000 employees)

Membership at your Fingertips

2019-02-02

Made the transition from pen and paper to memberplanet, and it has never been easier for me to run our club.

Pros

I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place.

Cons

Would love a mobile experience that was more immersive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Court N.

Great tool for group management

2015-03-24

This is such a great and innovative platform that has simplified the process of group management. I love that I can view and manage all my groups in one spot.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joy B.

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

2019-09-12

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.

Pros

The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

Cons

It is not intuitive and confusing for any database admin or data entry person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from memberplanet


Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help!

Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.

Read more
Margaret F.

Love it so far!

2015-03-28

I love the fact that the survey results can be exported to a spreadsheet, thus instantly creating my volunteer database.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andy C.

Just starting trial, but great experience so far!

2015-09-18

Also have installed the mobile app on my iPhone, which is feature rich and allows most features to be executed there as well.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ellie R.

Love MemberPlanet for Easy Group Management and Donation Collection

2015-04-15

Their site is user friendly and they offer a number of useful tools that make group management easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brian B.

Empower Your Alumni to Drive Engagement

2015-04-14

Sending emails on Phi Kappa Tau in Phi Kappa Tau branded templates, have easy access to event registration software and being able to collect payments online are a few of the features MemberPlanet offers.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer H.

Best decision for a small organization

2017-03-24

As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative.

Pros

Customer service and easy to use templates

Cons

Template customization - should be easier to customize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MemberPlanet

Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

Source: Capterra
Helpful?   Yes   No
Read more
Philip D.

Awesome Member On-boarding process

2015-04-14

Memberplanet's member on-boarding process is awesome and really helps out organization to recruit new members using email , custom button on website and from the mobile app.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan B.

MP is out of this world

2015-04-09

I found the surveys quite useful for getting opinions and making informed decisions.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelsey W.

Positive Experience with MemberPlanet

2016-12-08

It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rajni C.

Great Product & Huge time saver for organization

2015-04-10

We ran our fundraising online through Memberplanet and sent out polls, text ,email blast to our parents with the ability to track who opened the email and run reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Yolanda S.

Great Education Tool

2016-09-27

Being able to access technology intrigues my kids and makes them readily available for impromptu online meetings by sharing information.

Pros

Ease of integration of records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering MemberPlanet

Definite must have for Education organizations with clubs.

Source: Capterra
Helpful?   Yes   No
Read more
Taylor V.

Chapter Communication Made Easy

2015-04-01

MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kim M.

Zealous Exceptional Terrific Awesome

2018-03-20

Pros

It is a great technical tool that reaches all areas of knowledge. The customer care team were a huge help and they reach out to individuals.

Cons

When creating a form that requires input for a group it would be a great feature to have spaces to input the data at one time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Richard O.

JDOTT Review of Member Planet experience

2016-12-10

I worked with our rep and he was great. He's very responsive to our needs. We have been working together on my organization's needs and so far everything has been great.

Pros

The many membership management options

Cons

Can be a little overwhelming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10

Recommendations to others considering MemberPlanet

The ease of user interface can alway be improved

Source: Capterra
Helpful?   Yes   No
Read more
Thomas M.

MemberPlanet is very user friendly and intuative to use.

2015-04-09

Every feature has helped increase our organization's ability to communicate more effectively, streamline reporting and inform our members.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more