GrowthZone Features

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional. We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets...

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We are sorry about your frustrations and challenges. We hope you will take us up on our previous requests to schedule a 1-to-1 database readiness and review session, as most of the issues you list here can be easily resolved.

-ease of use; great user interface, on both the association and member side-array of design options-ability to customize-communication options (scheduling of emails, drip campaigns, forms and surveys)-ease of billing ( we've seen an increase of dues being paid ON TIME )-website+management integration (this has made our work lives MUCH easier)-THE TOP NOTCH onboarding team and process to get us set up and running

honestly, any trouble we've run into, customer service has been amazing with walking us through or fixing the issue. We have not come across anything major in the past 15mos we've been using Growthzone.

I've used ChamberMaster for years and the continue upgrades and how they listen to their customers is one reason I continue to recommend them to our Board and other Chambers. The Support team not only knows the software, they are patient and kind when I've called them. It is user friendly and I can edit, correct or change the website myself without having to call, email, or make a ticket for everything. When I do make a ticket or call, they are quick to reply and correct the issues.

I really cannot say I dislike anything. Just this last couple of weeks, I've learned something new. The event tab has been wonderful and I learned how to improve it but with that improvement I also learned that it changes other areas in the software that I was not aware of until I was using it. It worked out, it just made more steps to complete my task.

Switching from one system to another is never easy, but GrowthZone made it a smooth transition, from decision to launch! The entire process took us about 9 months to design and implement both a management system as well as website. All tools are easy to use and reporting is effortless! I appreciate that GZ takes user recommendations into consideration (voting process) and offer ongoing development! GZ customer support is fantastic!

GZ has great report templates, but sometimes I need to report on something not available. I wish we could create our own queries/reports without needing GZ to do this for us. I wish GrowthZone would integrate directly with QuickBooks. To continue utilizing this accounting software, it requires manually updating QB with deposit summaries vs. automatic batches.

Ease of use and ease of training. Training is very simple and employees can continue to learn more through tutorials and webinars. Support has also been excellent with little down time despite the fact it is Internet based. It is flexible for me to be able to use my membership software and make updates from home or on the road. Having so much information about your members and multiple ways to contact and interact with them through the software has made a huge difference that has been noted by our members.

The website module saves time and allows us to keep our website content fresh. I wish it was a little more adaptable within the templates.

Easy to use, so many great features, replaced a number of apps and programs used in the office so that everything was consolidated.

A map feature in the reporting section would be great - be able to map member visits based on the addresses in the system. We currently do this manually but it would be nice to use our database instead.

Keeps membership records, member usage, tranfers to website, accounting of member participation. Tracking email correspondences. Software has been used for years - with various employees, we need the time and personnel and education to improve our database - remove old old event information and correct membership records.

Need a better way to use GrowthZone when at events. No longer use or trust the payment processing and still need to use other software. Website setup has little flexibility and is time consuming - not easy to use or change. Struggling to transfer accounting into Quickbooks 2021. Lots of issues which I am told are from Quickbooks. No helpful - have you ever tried to get an answer from QB? Life is too short! need CM to help and be able to know the accounting software better...

- Like the event and calendar feature - Business Directory looks nice, but adjustments need to be made so all of our members can be found

- Invoices do not show the total of the invoice and then the payment plan amount (what is the total outstanding income?) - Have to do double entry of payments into QB so I can still have Balance Reports and Profit-Loss Reports for our Board and Tax Accountant - GZ is cumbersome and not user friendly - mistakes happen or changes need to be made, and it should be easy to fix them. This is not the case with GZ. - There is more than one way to do things. The GZ way may work for the majority of Chambers you work with, but not all of us. Flexibility would be nice. - Double entry of all contacts for our memberships. I use Outlook for all of my correspondence with members, vendors, partners and the community. To have two different places to keep track of changes is not efficient.

I like the fact that it is web based. Meaning multiple users can log in and handle our membership accounts. Events are all housed within the product as well as a directory.

I wish the customer service understood the nuances of the National Home Builders Association. I was used to having someone that understood how reporting works. Also, while Chambers and HBAs can be similar, they are very different organizations. GrowthZone seems to have a lot of knowledge in how Chambers run, but not as much for HBAs.

The data capturing components and that it is not limited to the amount of data you input in all areas. I like the many features, the reporting, the statistics for the members and the interfacing with our website.

It is not graphic friendly. It does not allow for changes in all set up features of retrieving data such as the e referral component. You should be able to choose and customize the data you send to your members - consistency isn't always king. Many times members and consumers asking for different information from each member.

The product is relatively easy to use! Even if you do get stuck, they have a wonderful team that is available to assist you along the way.

There isn't much to not like about this software program. However, there are some glitches with the syncing where we have to manually sync things together with constant contact. When we have an event such as a golf outing, it's a bit clunky when we receive payment and it doesn't connect with the event as paid so we are having cross-reference both (member account and the event itself).

From hosting our website, management of our customized membership database, communication tools, event management, integrated payment process functions, and real time change functions for our staff and members, Chambermaster is an efficient and powerful customer service tool for our membership organization.

The need and cost to update our website is currently a concern.

I love the fact that it's easy for our members to utilize the Info Hub to manage their membership. I also like the fact that using it for business development (prospects, leads, etc.) managing a pipeline AND using it for account management is SIMPLE and doesn't require duplicative effort to input information in 2 places. The integration between Outlook and Growth Zone really helps to streamline our work.

Although I've been using the system for more than a year, I can't think of anything off hand that I don't like about it. I love the fact that we can provide feedback to our Administrator and she will escalate to GZ, but also she encourages us to VOTE on future enhancements.

I love that it's completely online and allows us to work remotely. Also that it has features for each of our job roles: membership, education, E&O policies, communication - and billing features for all of these.

Sometimes editing communication templates and billing documents can be confusing and small changes can cause changes in other areas. Despite this, GrowthZone has an incredible support system so it's never a huge stress.

The great support, on-going, professional, always there to address your questions and very interested in your feedback and experience. Good value.

The communications functions could be better - do not use communications as much as I would like since so many emails are not received. Also, does not provide for ability to re-send an email.

Growthzone is much easier to use than our former product. Many local Associations in our area are using a version of Growthzone so there were a number of users who could give us good feed back in the purchasing process

importing our data from Wild Apricot was not as smooth as it could have been but I blame Wild Apricot.

The wide range of features and the ease of making updates to the website.

Certain limitations to the features, like a better method of organizing sub companies and reps in different company locations

Our association had been searching for a new AMS after being with our old system for over 7 years. We needed something fresh & up-to-date for our members. After a couple of months of research and demo requests, we decided to go with GrowthZone. We really like that this company offers a mobile app for our members. We also got a new website through GrowthZone which is considerably better than our old, slow site. We've received a lot of compliments from our members already. The system seems to be fairly simple to use for billing, event management and membership organization. We have not gone through a membership renewal season yet so can not speak to how smoothly that runs.

We did have an issue with moving our members into the system on the backend before launching GrowthZone association-wide. The issue had to do with our membership agency tiers versus individual professional accounts. A huge number of members had to be added manually only to find out that there was another work around that we were not made aware of. It got taken care of but was certainly a headache and waste of staff time in the beginning.

Dues processing and communications with members are feature rich and yet easy to use. Being able to integrate with three third party vendors not only saves time but is appreciated by members, who expect single sign on across all of our platforms.

There is always room for improvement. I'd like to see more robust Committee/Group functionality. I'd like to see the ability to schedule reminder emails to those that have not paid their dues. I'd like to see a search feature in the Cloud function. Recommendations for improvements can be submitted and I have seen some of those come to fruition. I was using PayPal with PayPal Flow for my gateway and was not able to continue to use that. I had better transaction rates with PayPal.

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more often that not be put into development or rolled out fairly soon after.

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone exclusively for our communications, but they just don't have the analytical reports we need. Right now we use Constant Contact, which GrowthZone has a great syncing feature with.

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software,...

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We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experience. As we grow, we'll use more of the Reports to track engagement and renewals. The website editor is also great for designing something professional and for ease of editing. The support service is great. We always get an answer within a day.

The accounting menus could be simplified. The Boolean operators in list creation don't work consistently.

I do like the dashboard feel, for keeping track of membership it has been better than what we were using before.

None of the features we thought were being sold actually work. From the sale, to implementation to actual use not of the features we were looking forward to using the most don't actually work or they are in "beta" testing. It feels like this is the old software solution that they have just coded on top of and made clunky instead of starting over from scratch to actually make an all in one software solution. At first we were really happy with it and then realized all of the issues and things that were not in fact actually usable features. Like discount codes, the way the blog integrates with the wordpress, not being able to get comments on our blog, no automatic email reminders for members who should be renewing, the list goes on.

Hi Jessica, We apologize that our software did not satisfy your expectations. Our Customer Support Specialist will be giving you a call this week to discuss how we can make things right. We look forward to speaking with you and working toward earning back your trust.