GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
MessageKite
Cloud-based front-desk communication software
Value for money rating
4.5
/5
13
Price starts from
14
Per month
Flat Rate
What users say
Price starts from
29
Per month
Pricing model
Free trial
Price starts from
5000
/user
Per month
Pricing model
Free trial
Price starts from
499
Per month
Pricing model
Free trial
Price starts from
19
One-time payment
Pricing model
Free trial
Price starts from
7
/user
Per year
Pricing model
Free trial
Lindsey D.
Retail, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.
After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.
My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.
Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned!
Masa N.
Consumer Services, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back.
I once needed to get a hold of the company for billing updates and it could have been smoother
Dear Masa, thank you so much for your feedback. It helps us improve and grow with you. We apologize for the billing issues you had with us. We will work hard to deliver spectacular customer service for you in the future. Thank you so much for being with MessageKite and your support.
Emily R.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
I’m happy!
Keeps my business text communication easy and effective. One of few companies that didn’t also try to sell me a bunch of SMS marketing features I didn’t need. Customer service is always super responsive which is huge my book.
The interface is a tad clunky, especially on mobile but it gets the job done and certainly affordable.