Metaal CRM Features

Metaal CRM

Customer relationship management system

5.0/5 (42 reviews)

Metaal CRM Feature Summary

  • Interaction tracking
  • List management
  • Marketing automation
  • Multiple sales channels
  • POS
  • Newsletters
  • Invoices
  • Subscription management
  • Customer relationship dashboards
  • Reporting suite
  • Campaign success rate analytics
  • User access controls
  • Group pricing
  • Audit trail
  • Phone orders
  • Automated emails
  • Marketing campaigns
  • Multi-company support
  • Multi-location support
  • Multi-currency support
  • Payment gateway integrations
  • Customer groups
  • Sales pipeline management

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (287 other apps)
Activity Dashboard (153 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (142 other apps)
Automatic Reminders (139 other apps)
CRM Integration (101 other apps)
Calendar Management (133 other apps)
Contact Database (100 other apps)
Custom Fields (112 other apps)
Customer Database (106 other apps)
Customizable Branding (134 other apps)
Customizable Reporting (118 other apps)
Customizable Templates (113 other apps)
Data Import/Export (133 other apps)
Electronic Payments (105 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (118 other apps)
Third Party Integration (145 other apps)

Competitor Feature Comparison

Metaal CRM Feature Reviews

25 reviewers had the following to say about Metaal CRM's features:

Paul Morgan

Great Lead generator tool

2018-04-03

Pros

Adaptable according to your needs Ability to organise multiple projects completely independent from each other You can add an (unlimited) amount of custom fields for deals, organisations, and people Ability to automatically capture leads from multiple channels and ability to convert them to active accounts with one click

Cons

We also need training material for new users. Interface can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Roper

Very sleek

2018-04-23

Pros

We like that we can take orders onphine fave to face or website and take the payments. Good integrations with our preferred payment gateway.

Cons

Sometimes the mobile versions isn't working fine, and we are still waiting for the mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amy Williams

Impressed

2018-04-11

Highly recommended,,, Metaal CRM is be able to mine data, consolidate it, and analyse patterns to help you generate insights for better decisions.

Pros

It lets our track sales activities, deals, and tasks and move them across sales stages.

Cons

Very few I can say here and not a deal breaker but IOS and Android application will help us a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kerri Fox

Very good CRM

2018-04-21

Pros

Fast and seamless setup Easy to use and easy to navigate Customer intelligence features to show you which leads are highly likely to be converted Seamless integration with other apps (e.g mailchimp, sms, amazon, ebay, shopify, payment gatways ....)

Cons

There is not much that I dont like but We need IOS and Android Mobile applications Some more training materials (videos and How To)

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Flynn

A very good tool

2018-04-25

Pros

Metaal has all the features you'd expect from a CRM. Good Email tracking.

Cons

While the desktop app is excellent, there is no mobile application yet, which will help the sales rep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tia Rangel

Good crm

2018-06-12

Pros

Metaal crm offers plenty of sales, email marketing, reporting, and customer service power for All-size businesses.

Cons

I need more help documents to be aware of all the features available and how they work also mob app will help a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sharron Norwood

Perfect product

2018-04-23

Pros

We are benefitting a lot using Metaal crm for example - efficiencies, particularly in data management - better collaboration and communication across departments and teams - greater accountability - improved customer experience - better reporting and analysis capabilities

Cons

It is extremely efficient product nothing wrong with it, it just needs some more knowledge base documents so we can figure out all the features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Patti Haus

Great tool for leads generation

2018-04-25

Pros

Metaal CRM helps us to automate most of your day-to-day tasks.

Cons

we need to be able to organise the order of the dashboard in which information appears so that we can find the most relevant information on our CRM screen.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Frank Owen

Good experience

2018-04-20

Pros

Metaal CRM not only collecting customer data which is important to me, but also collect specific sales report and other analytics.

Cons

The complexity of some features can be a problem, hence you need a good training on the software and be ready for some trials and errors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Mallette

A complete cloud-based solution and is easy to use

2018-04-19

Pros

Smooth workflow processes. Metaal CRM establishes a real good connection with clients with the opportunity to handle the business on any time at any place.

Cons

Yet once you start is easy to understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph Kent

Easy to use Great Software

2018-06-29

Pros

What i like the most is the contact management; which allows us to segment our contacts into groups.

Cons

It helps me stay on track daily as I go and improved my performance and decision making.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anna Monnet

Tried and true proven software

2018-04-11

Pros

It interfaces well with the dashboard to give good analytics that cover details on target, call frequency and average daily calls based on customers' segmentation.

Cons

A lot of features are overwhelming to learn but again, customer service is always there to help.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Plante

Great application

2018-04-19

Pros

Keep a record and control of all vendors activity.

Cons

There is definitely a learning curve to use this application and that will improve with time and it will be easy to use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Menatalla Gomaa

Excellent experience and we highly recommend

2018-03-10

Pros

Linking our website to the CRM saved a lot of time in data entry

Cons

Metaal CRM knowledge base isn't complete yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sam Edwards

Overall its a pretty good software for straightening up your sales process

2018-04-07

Pros

This CRM allows you to better target your audiences and easily segment prospects, customers and engaged leads.

Cons

Simply being able to hide unwanted fields would be a huge benefit to usability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack Harper

I have a great experience with Metaal CRM (For me it is the BEST)

2018-04-21

Pros

Some very helpful integrations make it even better.

Cons

Nothing to dislike it is perfect for our medium size company and will be perfect too when we expand further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn Taff

Great addition to our company

2018-03-27

Pros

Metaal CRM allows you to target your audience and easily segment prospects.

Cons

Can not be integrated with some 3rd party software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ashley Shaw

A highly recommend product

2018-04-06

Pros

This system is really easy to use easy to get familiar with.

Cons

We are still waiting for the final Version of the mobile application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Stelli Summer

Perfect. Love it

2018-04-09

Pros

From the customer, creation profile to contact them by phone and email.

Cons

There are not many negative things to say about the software, just you need 1 or 2 training session with the company to be on the top of the game

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dustin Newman

We are very satisfied

2018-04-24

Pros

After switching to Metaal crm we have been able to see progress in all fields; Been able to increase sales by anticipating customer needs based on historic trends And cross-sell products by suggesting alternatives or enhancements Also been able to identify which of your customers are profitable and which are not

Cons

We are very satisfied with the product and it seems to have room for expansion that we could benifit from

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
George Gambit

Metaal CRM is a wonderful go-to tool for any business

2018-04-20

Pros

Metaal CRM is intuitive, and easy to use.

Cons

Our employees had to go through a learning curve with this new system, but once everyone got used to the system, the benefits are enormous. The data being collected can be accessed remotely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jodi Wood

Excellent CRM

2018-06-28

Pros

Metaal CRM has every feature you could ever need for building and maintaining your company's sales.

Cons

No useful online tutorial, I often find it's just easier to try and learn features on my own instead of going through their Help documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adrian Burnham

Great software platform

2018-03-31

Pros

Statistics made us improve our performance Can manage all our customers in one place More people can handle accounting at any time and from any device, at an incredibly affordable price

Cons

May be in later set but we like to have hardware with the software as well so it will be a complete solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda Lewis

One good experience

2018-03-29

Pros

Quick start Payments taken over phone face to face prising terminal Great customer support Constant upgrades

Cons

Some how needs sometime of learning checking any chatting to customer support to be able to fully use the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Plume

Metaal CRM is one of the best productivity management systems of our time

2018-04-25

Pros

What i like the most about metaal crm is the ability of Syncing all exchanged communication with customers in a single file.

Cons

It is difficult to customise. ANd as any other system it will be a waste of time if used incorrectly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more