Microsoft Bookings Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Bookings

Online appointment scheduling for small businesses

4.42/5 (43 reviews)

Microsoft Bookings overview

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Office 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.
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Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Dutch, French and 8 other languages, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Microsoft Bookings screenshot: Users can view a centralized calendar for all staff members, and reassign or reschedule appointments if necessaryMicrosoft Bookings​Microsoft Bookings screenshot: Microsoft Bookings give small businesses their own unique appointment booking webpageMicrosoft Bookings screenshot: Customers can select the date and time for their appointmentMicrosoft Bookings screenshot: Customers can also be offered the option of selecting which staff member they wish to seeMicrosoft Bookings screenshot: Confirmation and reminder emails are automatically sent out to customers by Microsoft BookingsMicrosoft Bookings screenshot: Microsoft Bookings also offers a mobile app where users can view customers and manage bookingsMicrosoft Bookings screenshot: Contacts are automatically created by Microsoft Bookings whenever a new customer schedules and appointmentMicrosoft Bookings screenshot: Users can also access directions to their next appointment in the Microsoft Bookings mobile app

Microsoft Bookings reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.0
Anonymous

Share your calendar with Bookings by Microsoft

Used weekly for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros
Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons
I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Patrick Likobele

A Great Way to Coordinate Appointments

Used daily for 1-2 years
Reviewed 2019-04-30
Review Source: Capterra

It is very easy to learn how to use this product and implement it in your company. It allows me to coordinate different business operations at the comfort of my office.

Pros
This another wonderful product from Microsoft that allows clients and suppliers to book an appointment with various companies. I use it to schedule my meetings with my juniors at work who needs some guidelines on various projects. This helps me to remain organized and perform my duties as expected. It comes with office 365 and is always a user-friendly product.

Cons
Some ads that keeps on appearing on my screen are annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Valamere Mikler

Easy Booking

Used weekly for 6-12 months
Reviewed 2019-07-30
Review Source: Capterra

I use Microsoft Bookings to schedule individual technical support sessions with new faculty members using a personalized scheduling webpage and link. Also, I appreciate the automatic reminders to help me stay organized.

Pros
I love the convenience of accessing Bookings directly through my Office 365 app! Also, this scheduling tools syncs with my Outlook calendar allowing others to book an appointment. Once the appointment is booked, an email notification is automatically sent to me and the requester. The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.

Cons
Microsoft Bookings does not sync with external calendars. For example, if you have a personal calendar on a different application, you would have to manually insert those appointments on your calendar so the requester does not book when you are unavailable.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Book It!

Used daily for 2+ years
Reviewed 2018-10-14
Review Source: Capterra

Pros
I use Bookings to schedule meetings with our valued agents. Overall ease of use, and integration into my other software makes this software a no-brainer

Cons
Nothing. Fully integrated into my work life.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caroline Mwangi

The easy way to book appointment

Used daily for 6-12 months
Reviewed 2019-06-11
Review Source: Capterra

It keeps me organized and allow our clients to book appointment easily.

Pros
I like how it comes integrated in the office 365 package. This make my work easier as I rely on various Microsoft products in my writing job. It make it possible for most of our clients to book an appointment with any of our employee at anytime. I like the capability of reminding the user of the scheduled appointments.

Cons
The Ads that keep on popping on my screen are letdown.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Microsoft Bookings pricing

Pricing options
Subscription
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Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

Microsoft Bookings features

Automatic Reminders
Calendar Management
Mobile Integration

API (349 other apps)
Activity Dashboard (206 other apps)
Activity Tracking (151 other apps)
Automatic Notifications (190 other apps)
CRM Integration (125 other apps)
Custom Fields (142 other apps)
Customer Database (147 other apps)
Customizable Branding (186 other apps)
Customizable Reporting (154 other apps)
Customizable Templates (157 other apps)
Data Import/Export (169 other apps)
Electronic Payments (128 other apps)
Email Integration (181 other apps)
Real Time Data (123 other apps)
Reporting & Statistics (215 other apps)
Social Media Integration (160 other apps)
Third Party Integration (201 other apps)

Additional information for Microsoft Bookings

Key features of Microsoft Bookings

  • Online appointment booking
  • Automated email confirmations
  • Reminder emails
  • Customizable notice periods
  • Unique appointment scheduling webpage
  • Service, date, time & staff member selection
  • Appointment rescheduling
  • Booking cancellations
  • Centralized booking calendar
  • Appointment reassignment between staff members
  • Day ‘split view’ for staff availability
  • Color-coding of staff
  • Manual appointment creation
  • Automatic contact creation
  • Automatic calendar updates
  • Outlook.com & Google calendar integrations
  • Real-time staff availability
  • Directions to appointments
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Benefits

Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.