Microsoft Bookings Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Bookings

Online appointment scheduling for small businesses

4.31/5 (52 reviews)

Microsoft Bookings overview

What is Microsoft Bookings?

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Office 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Microsoft Bookings provides small businesses with a unique appointment booking webpage which allows their customers to select their desired service, appointment date and time, and which staff member they wish to see. Staff and appointment availability is updated in real time, so customers can book appointments 24/7 without needing to make a phone call or wait for confirmation that their desired time slot is available. Microsoft Bookings automatically sends out confirmation emails to customers, and users can also define when automated reminder emails are sent. Customers can also reschedule or cancel their existing bookings through the scheduling page, with users able to control how much notice is required for cancellations or changes.

The centralized booking calendar in Microsoft Bookings gives users an overview of all customer appointments, with month, week, and work-week views, and a day ‘split view’ which displays staff availability for a given day. Users can manually create appointments for customers who enquire in-person or over the phone, and cancel, reschedule, or reassign existing customer appointments. Customer contact details and notes are stored in the customer list, and when a new customer makes a booking online, a new contact is automatically created for that customer. Microsoft Bookings’ mobile app allows users to manage customers, appointments, and staff availability on-the-go, and can also be used to access directions to the user’s next appointment.
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Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Dutch, French and 8 other languages, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Microsoft Bookings screenshot: Users can also access directions to their next appointment in the Microsoft Bookings mobile appMicrosoft Bookings​Microsoft Bookings screenshot: Contacts are automatically created by Microsoft Bookings whenever a new customer schedules and appointmentMicrosoft Bookings screenshot: Microsoft Bookings also offers a mobile app where users can view customers and manage bookingsMicrosoft Bookings screenshot: Microsoft Bookings give small businesses their own unique appointment booking webpageMicrosoft Bookings screenshot: Customers can also be offered the option of selecting which staff member they wish to seeMicrosoft Bookings screenshot: Customers can select the date and time for their appointmentMicrosoft Bookings screenshot: Confirmation and reminder emails are automatically sent out to customers by Microsoft BookingsMicrosoft Bookings screenshot: Users can view a centralized calendar for all staff members, and reassign or reschedule appointments if necessary

Microsoft Bookings reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.3
  3.8
Mark Deuel

Vital for distributed teams with multiple systems

Used weekly for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Pros
There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters can simply provide a link to the calendar which allows students to pick an available time simply. We work with several partners who don't have visibility to calendars when scheduling meeting. Access to the individuals' bookings page makes scheduling easier and reduces the chances of people getting double booked. Meetings booked through a Bookings page is moved over to the Outlook calendar with a notification. Cancellations are also updated in Outlook and the attendees are notified.

Cons
The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Share your calendar with Bookings by Microsoft

Used weekly for 2+ years
Reviewed 2019-08-30
Review Source: Capterra

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros
Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons
I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Natalie Shrestha

As long as you have purchased the whole o365, totaly worth it

Used daily for less than 6 months
Reviewed 2020-06-09
Review Source: Capterra

It was harder to set up than the competitor. But it has additional options so worth it if you could figure it out.

Pros
It has all of the same features of the previous system that we were using. It has some features that other systems dont. The clients have been able to use it with no challenges. The reminders are worth it that it sends to people.

Cons
We were required to change to Bookings and it doesn't allow us to use Zoom easily with our students. However being forced to change to Teams did not matter since we have the full o365. Wish you could remove the price from the service.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Brian Jojade

Not quite ready, but close

Used daily for less than 6 months
Reviewed 2020-07-09
Review Source: GetApp

Pros
Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

Cons
While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me. Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it. The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it. In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Anonymous

Still learning how to use this - seems ok but not in love with it yet

Used weekly for less than 6 months
Reviewed 2020-07-08
Review Source: Capterra

Honestly, I think we just need to use it more but my initial impressions are that it is just ok. Hopefully with more time we will be able to take better advantage of it's features.

Pros
We just started using it and I like the idea of what it can do but getting it setup and the office to use it will take a bit of time. The parts I have played with seem good but again it is kind of tricky to setup and sync things.

Cons
We have office 365 but we have to upgrade licenses to use it and share calendars - now maybe there is a better way to use it but so far it does what we want but not the way we want it to work. It also took a bit to figure out how to get it to work/be visible for multiple users.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Microsoft Bookings pricing

Pricing options
Subscription
View Pricing Plans

Microsoft Bookings is currently available as part of Office 365 Business Premium subscriptions.

Microsoft Bookings features

Calendar Management
Contact Database
Reminders

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Microsoft Bookings

Key features of Microsoft Bookings

  • Online appointment booking
  • Automated email confirmations
  • Reminder emails
  • Customizable notice periods
  • Unique appointment scheduling webpage
  • Service, date, time & staff member selection
  • Appointment rescheduling
  • Booking cancellations
  • Centralized booking calendar
  • Appointment reassignment between staff members
  • Day ‘split view’ for staff availability
  • Color-coding of staff
  • Manual appointment creation
  • Automatic contact creation
  • Automatic calendar updates
  • Outlook.com & Google calendar integrations
  • Real-time staff availability
  • Directions to appointments
View All Features

Benefits

Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.