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Microsoft Bookings

Online appointment scheduling for small businesses

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Microsoft Bookings Pricing, Features, Reviews and Alternatives

Microsoft Bookings product overview

Price starts from

$

12.50

/momonth

What is Microsoft Bookings?

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Office 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Key benefits of using Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    FAQs/Forum

    Microsoft Bookings pricing information

    Value for money

    4.4

    /5

    71

    Price starts from

    $

    12.50

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Acuity Scheduling
    Value for money
    #1
    Calendly
    Value for money
    #2
    10to8
    Value for money
    #3
    Microsoft Bookings
    Value for money
    #4

    Microsoft Bookings features

    Functionality

    4.3

    /5

    71
    Total Features20 4 categories

    Most valued features by users

    Mobile Access
    Customizable Branding
    Calendar Management
    Access Controls/Permissions
    Booking Management
    For Salons and Spas
    Availability Indicator
    Availability Management

    Functionality contenders

    Acuity Scheduling
    Functionality
    #1
    Calendly
    Functionality
    #2
    Mindbody
    Functionality
    #3
    Microsoft Bookings
    Functionality
    #4

    Microsoft Bookings users reviews

    Overall rating

    4.4

    /5

    71

    Positive reviews

    87%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.36/10
    Rating distribution

    5

    4

    3

    2

    1

    39

    23

    8

    1

    0

    Pros
    I promise you guys this is the most accurate way to make an appointment with a company. This is very easy to use and understand which is very good.

    KC

    Kymahn C.

    I liked that I could post my availability and my clients could book their own appointments. I liked that I could create different meeting types/categories and lengths.

    DW

    Diana W.

    The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.

    VM

    Valamere M.

    Cons
    To access the full functions user should have the premium version which will cost some bucks. And there are still some functions missing which should include in a scheduling tool.

    Buddika S.

    However, I believe some parts of the program are confusing and the price is a bit much for the product you are receiving.

    AR

    Anonymous Reviewer

    There is no middel person needed to take phonecalls and schedule customers in.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating

    Microsoft Bookings is Essential to My Business

    Reviewed 5 months ago

    Transcript

    Paul: Hi, my name's Paul and I'm an e-learning consultant. I give Microsoft Bookings four out of five....

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Vital for distributed teams with multiple systems

    Reviewed 2 years ago

    We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

    Pros

    There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters...

    Cons

    The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Share your calendar with Bookings by Microsoft

    Reviewed 2 years ago

    I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

    Pros

    Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

    Cons

    I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Microsoft Bookings is fantastic for scheduling meetings

    Reviewed 13 days ago

    Easy to use, great notifications + reminders

    Pros

    Microsoft bookings is great for scheduling, removes the need for back and forth emails/phone calls to try to set up a meeting, can be used for booking time in the office during C19 measures.

    Cons

    Sometimes it sends too many email notifications for the same meeting.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Not quite ready, but close

    Reviewed a year ago
    Pros

    Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

    Cons

    While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Time to Meet

    Reviewed 4 months ago
    Pros

    The online booking feature is the most impactful. Bookings syncs with a calendar to allow prospective clients the opportunity to view open time slots to meet.

    Cons

    The integration of Bookings into my daily routine required effort. The platform would do well for a barber or any professional who charges a fee for their service or time. Bookings needs some polish for those of us who meet and provide a service which may be offered free of charge. Those in a non-profit industry may find that extra time is needed to tailor Bookings to our specific needs before deploying.

    Microsoft Bookings FAQs and common questions

    Microsoft Bookings has the following pricing plans:
    Starting from: $12.50/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Microsoft Bookings has the following typical customers:
    Small Business


    Microsoft Bookings supports the following languages:
    Turkish, German, Korean, Italian, Spanish, English, Russian, Chinese (Traditional), Dutch, French, Chinese (Simplified), Japanese, Portuguese


    Microsoft Bookings supports the following devices:
    Android, iPhone, iPad


    No, Microsoft Bookings does not have an API available.


    Microsoft Bookings integrates with the following applications:
    Microsoft Outlook, Google Calendar


    Microsoft Bookings offers the following support options:
    Knowledge Base, Email/Help Desk, FAQs/Forum

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