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Microsoft Bookings

Online appointment scheduling for small businesses

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Microsoft Bookings Features

Features Summary

Functionality

4.2

/5

78

Total features

24

6 categories

Microsoft Bookings features

Access Controls/Permissions
Appointment Management
Appointment Scheduling
Availability Indicator
Availability Management
Booking Management
Calendar Management
Calendar Sync

Common features of Scheduling software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Approval Workflow
Attendance Tracking
Automated Scheduling

Price starts from

6

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

78

Price starts from

6

/user

Per month

learn more

Total Features

24

Unique features

  • Real Time Notifications

  • Booking Management

  • Self Service Portal

  • Access Controls/Permissions

Functionality

4.7

/5

5.1K

Price starts from

15

Per month

visit website

Total Features

112

Features in Common

19

Unique features

  • Branch Optimization

  • K-12

  • For Barbershops

  • Billing & Invoicing

Functionality

4.5

/5

4.3K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

57

Features in Common

4

Unique features

  • Website Management

  • Event Scheduling

  • CRM

  • Event Management

Common Microsoft Bookings comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Vital for distributed teams with multiple systems

Reviewed 3 years ago

We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Pros

There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters...

Cons

The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convenience and functionality that work for us

Reviewed 2 months ago

Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use.

Pros

The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler.

Cons

I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Share your calendar with Bookings by Microsoft

Reviewed 3 years ago

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Microsoft Bookings is fantastic for scheduling meetings

Reviewed 9 months ago

Easy to use, great notifications + reminders

Pros

Microsoft bookings is great for scheduling, removes the need for back and forth emails/phone calls to try to set up a meeting, can be used for booking time in the office during C19 measures.

Cons

Sometimes it sends too many email notifications for the same meeting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Microsoft Bookings is Essential to My Business

Reviewed a year ago

I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required.

Pros

This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

Cons

I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking tool out there!

Reviewed a year ago

Made a huge difference on our workflow with customers.

Pros

Easy integration into existing platforms. Allows for customers to book open slots in our calendars directly rather than utilizing email back and forth.

Cons

None. Integration directly into our outlook was seamless. And customers find it easy to use in any browser.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Not quite ready, but close

Reviewed 2 years ago
Pros

Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

Cons

While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Bookings is a indispensable tool to life organization

Reviewed a year ago

My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings.

Pros

The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

Cons

I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy Booking

Reviewed 3 years ago

I use Microsoft Bookings to schedule individual technical support sessions with new faculty members using a personalized scheduling webpage and link. Also, I appreciate the automatic reminders to help me stay organized.

Pros

I love the convenience of accessing Bookings directly through my Office 365 app! Also, this scheduling tools syncs with my Outlook calendar allowing others to book an appointment. Once the appointment is booked, an email notification is automatically sent to me and the requester. The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.

Cons

Microsoft Bookings does not sync with external calendars. For example, if you have a personal calendar on a different application, you would have to manually insert those appointments on your calendar so the requester does not book when you are unavailable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Microsoft Bookings est un outil qui permet de mieux organiser

Reviewed a year ago

j'ai beaucoup aimé cet logiciel car elle me facilite la vie a travers Mon expérience jai constater beaucoup d' améliore au niveau de mon organisation au quotidien et je n'ai pas à me soucier de la planification répétitive de mes réunions.

Pros

Microsoft Brookings me permet de programmer facilement certaines réunions et facilite l'organisation de mes programmes sans répétition, ce qui me plait de plus est que je peut intégrer avec Outlook facilement qui me permet d'optimiser mon calendrier.

Cons

Je pense que la version mobile du logiciel doit être améliorée, car il plante lors de l'utilisation a plusieurs reprise.

Showing original review in French. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Addition to our office

Reviewed 3 years ago

Overall the experience has been great. Both staff and clients love it.

Pros

I like that the software integrates with our Outlook Calendar. I can easily change users availability and it makes it easy for clients and our staff to schedule appointments. Clients like that they receive an email confirmation and reminders of their upcoming appointment.

Cons

I wish that their was the option to have the clients name listed as the main heading on the outlook calendar. Currently staff need to open the calendar appointment in order to see who they are going to be meeting with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy planning, by your customers

Reviewed 3 years ago

It really solves the booking problem. There is no middel person needed to take phonecalls and schedule customers in. All is done for you and scheduled for you.

Pros

When offering a service, where customers have to see and book available days this is the best office. Integrated in the office 365 package it has great compatibility with the other applications. Made bookings are placed directly in the agenda and new customers are placed in the contact list. The customers sees a clean and clear webpage provide by microsoft.

Cons

No cons, this really is a great application with no better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Schedule/booking meetings with customers

Reviewed a year ago

To set, meet and collaborate with other customers to serve them on the best side.

Pros

It is easy to add customers and their calendars to set up future meetings. Cross organizations tool.

Cons

Many times i need the customer exactly details and sometimes it is not reachable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Just Falls Short

Reviewed 2 years ago
Pros

As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the...

Cons

Accurate Text message reminders and integrations at least with other MS products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Used Bookings to coordinate meetings for a finance company

Reviewed 3 years ago

What I enjoyed about this product was the ease of learning how to use it. I was covering a receptionist/admin role for an export finance company for a months time. I was given about 2 minute training on how to use bookings and having never used it before, it looked quite intimidating. However, once I had to start booking appointments, it all became straightforward and easy to use. Everything was quite manageable despite the amount of people I was coordinating appointments with.

Pros

Gives you option to send colleague(s) confirmation email instantaneously after booking. Gives option to choose multiple layouts for how you want to view the calender.

Cons

Nothing. I really enjoyed the product. Easy to use for all users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very efficient to manage work appointments, fast and novel.

Reviewed 4 years ago

It has allowed me to organize, plan and manage appointments in a completely different way, since it is very practical and speeds up work noticeably.

Pros

Program appointments in a different way, allows you to customize and perform them from anywhere online with efficient management tools available hours and automatic confirmations, also allows you to incorporate ads that are considered of interest and reprogramming is another fundamental function, also offers alternatives to enter appointments manuals of the people who booked by phone, so I think it is a tool worth using. What I like most about this tool is that it has an application for the cell phone that allows real-time communication with the aforementioned person to maintain contact and exchange any information that is necessary before or after the appointment.

Cons

This is limited for users who have Office 365, which is a bit expensive package, but I think it's worth paying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Never worry about scheduling issues again!

Reviewed 3 years ago

Microsoft Bookings is a very unique software that makes it very easy to book appointments, as the name suggests. It is a solution for people who need to incorporate sophisticated scheduling without much hassle at all.

Pros

The polished interface of Bookings provides a very professional look to the application. The ability to add an email reminder is extremely helpful for confirming services.

Cons

The interface for notifications is great because it is built off of Microsoft's platform; however, there isn't an easy way to notify someone who isn't apart of the team, such as a company group email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookings facilitated my life

Reviewed 4 years ago
Pros

I really like the friendly interface, the design, the collects for differences one appointment of another, I love that it sends reminders, and confirmation emails. My clients tell me that they like to book with Bookings since it is easy, and practical. Although I still receive appointments by phone.

Cons

I want to export appointments from Booking clients to Excel, but I could not

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good but a little half baked.

Reviewed a year ago

The software works but could definitely benefit from some more polish and features.

Pros

Setup and use in simple. Setting up the software is hassle free. Using it is also very simple. It overall works to the base amount.

Cons

The options to customize appointments is lacking along with more integrations. Overall it doesn’t have the MS polish.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Impossible to make a recurring appointment (in 2021)!!!

Reviewed 8 months ago

I think it's an unnecessary product and that they should have simply improved Outlook (which is already pretty great).

Pros

I think the ability to send unlimited reminder emails is a nice feature, but it's already possible to customize email reminders in Outlook (albeit unfortunately in a more limited capacity--it seems like you can only choose a one-week reminder or a one-day reminder, which I don't understand) so why doesn't Microsoft simply make the email reminders in Outlook more robust?

Cons

I have been forced to use this software to book recurring weekly trainings for up to 6 months, which means I am obliged to MANUALLY ENTER each and every appointment for my students. I think that the reminder emails are a nice feature, but it's already possible to do in Outlook. Frankly I find it absolutely insane that you can't book a recurring appointment. It might work great for something like a hair salon, but for regular appointments, it's torture.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good scheduling tool

Reviewed 2 years ago

Good product.easy to use.Not the best in the industry but with some improvements it may can come to the best.I recommend it

Pros

I have not used this for a long time but this a good tool for a small business to schedule appointments, eevents etc. As a small business owner it is a very efficient tool for use

Cons

To access the full functions user should have the premium version which will cost some bucks. And there are still some functions missing which should include in a scheduling tool. With some additional features the cost will be fair for the user

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good for Appointment Tracking

Reviewed 3 years ago

This program does work nicely for booking appointments and helps to keep me organized. However, I believe some parts of the program are confusing and the price is a bit much for the product you are receiving.

Pros

This program is good for keeping track of different appointments. I tried this program in order to allow clients to book with me. They stated that it was simple and they liked the fact that there were confirmation emails and reminders sent.

Cons

This program can be somewhat difficult to use. Some clients did not appreciate that they were unable to customize certain details of the appointment. Also, I could not figure out how to export the bookings to other programs. Further, this program is pretty expensive for what you're receiving.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A convenient way of allowing your customers to schedule appointments with you.

Reviewed 4 years ago
Pros

This program is extremely convenient which is one of the nicest things about it. It also allows the customer to cancel easily which decreases the number of no-shows. It's an easy appointment scheduling alternative for both the customer and owner.

Cons

By using a program like this, you are assuming that all of your customers have easy and quick access to wifi. While that is the case most of the time, there are a lot of older people who struggle to use wifi and that is the downfall to this program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Organize appointments with just a touch, ideal for online bookings.

Reviewed 4 years ago

I have used this software to schedule a couple of appointments in other countries and it is very effective, I don't need to call agents, but I have not been able to use it in my country.

Pros

Create appointments and reservations is very easy with this software, allows you to adapt alarms in a private calendar to not forget any commitment, is very convenient to use and allows you to avoid unanswered phone calls because it sends with just a few clicks, emails and text messages to schedule appointments, can be used from any smart device.

Cons

Not many people use it in my country, Venezuela, and you need the internet to access the calendar and schedule appointments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Choice for Small Business

Reviewed 2 years ago
Pros

It allows the customer to choose an available time, making it easier to schedule online reservations. It is easy to set up and use.

Cons

It could be more flexible to create the booking calendar and clearer notification when scheduling.