Microsoft Dynamics CRM Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Dynamics CRM Reviews

Microsoft Dynamics CRM

Online customer relationship management solution

4.41/5 (960 reviews)
63,482     59,307

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.

-- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.

-- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.

-- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.

-- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.

-- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft.

-- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.

-- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).


www.microsoft.com

Microsoft Dynamics CRM Reviews (960)

Most positive review

 MS Dynamics CRM

Microsoft Dynamics CRM is one application which is helping us to provide Automation solutions to various Requirements from across Verticals and Industry. The out of the box features/functions covers 60% to 75% of our requirements both from a CLM and BLM prospective. This tool can be used to ...

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Reviewed 3rd of October, 2016 by Lemuel T

Most critical review

 Not enough attention to bugs

Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac. We deployed Microsoft Dynamics CRM a little over a year ago and have very mixed feelings about it. We went ...

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Reviewed 17th of January by Kyle Morgan

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Microsoft Dynamics CRM Category Leaders

Reviews
Integrations
Mobile
Media
Security

#17 in CRM

View full ranking
56
14
12
14
16

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Microsoft Dynamics CRM Screenshots (1)

Microsoft Dynamics CRM screenshot: CRM Apps

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPad, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Support Options
Forum, Knowledge Base, Online Support, Phone Support

Microsoft Dynamics CRM Pricing

Starting from: $10.00/month
Pricing model: Subscription

Dynamics 365 Plan 1: $115 per user/month
Dynamics 365 Plan 2: From $210 per user/month
Team Members Enterprise edition: $10 per user/month

Competitors Pricing

Zoho CRM

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Maximizer Wealth Manager

Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Contactually

Starting from: $29.99/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Microsoft Dynamics CRM

  • Unlimited Application Troubleshooting
  • Data Migration Tools
  • Proactive Response to Alerts
  • Port and Network Device Monitoring
  • Backup and Recovery

Benefits

- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Alternatives to Microsoft Dynamics CRM

Bella Trinh

GREAT PRODUCT

18/03/2017

The software is very easy to use, especially for new users! I think it is very simple to use and straightforward.

Rating breakdown

Value for money
Ease of use
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Source: Capterra
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Ida Rochester

The software is nice .

11/03/2017

Well the software looks amazing and I, really like the Quality work.The details of every aspect is great.

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Source: Capterra
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Michelle  Ruelas

Happy Customer

09/03/2017

My experience with Dynamics was more than I expected. Very happy with everything, definitely using them again.

Rating breakdown

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Source: Capterra
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Kyle Dransfield

Buy Online High visibility Clothing | Safety Vests

09/03/2017

Safety Vests provides wide range of Construction Safety Vests (high visibility vests and clothing)

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Kandyse Washington

Great product

09/03/2017

I had a very good experience with this product and it was very easy to use. I will recommend this product to others.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Beth I

Great product!

08/03/2017

Totally worth the money. Great quality is provided and .very easy to use. I definitely recommend to others.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Beverly Hill

Good for my medium business

08/03/2017

I love simple things that work right! This is such a great product that I use. Once you take time to learn it is great for generating reports, reconciling accounts and importing data.

Pros

Generating reports, reconciling accounts and importing data.

Cons

It takes some time to learn and understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Recommendations to others considering Microsoft Dynamics CRM

It is good for my business

Source: Capterra
Helpful?   Yes   No
Read more
Gloria Frank

Wonderful Product

08/03/2017

This product is a absolute breeze to use. It's helpful and efficient. I use this software about three times a day, and I've never had an issue. Whether at home or the office this product helps get the job done right.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jane Cortex

Easy to manage and use

08/03/2017

Great to have a product i can use easily use and be accessible at my fi get tips for my business. Specially with an already busy schedules

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Evie Nunez

Great n easy to use

08/03/2017

Great to have a product i can use easily use and be accessible at my fi get tips for my business. Specially with an already busy schedule i have

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

Who is Microsoft Dynamics CRM For?

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