Microsoft Dynamics CRM Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Dynamics CRM Reviews

Microsoft Dynamics CRM

Online customer relationship management solution

4.42/5 (1,078 reviews)
62,356     58,918

-- Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.

-- With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.

-- The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.

-- Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.

-- Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.

-- Microsoft offers a global data center footprint with facilities located throughout the world that are managed and operated directly by Microsoft.

-- Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.

-- Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).

Microsoft Dynamics CRM Reviews (1,078)

Most positive review

 MS Dynamics CRM

Microsoft Dynamics CRM is one application which is helping us to provide Automation solutions to various Requirements from across Verticals and Industry. The out of the box features/functions covers 60% to 75% of our requirements both from a CLM and BLM prospective. This tool can be used to ...

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Reviewed 3rd of October, 2016 by

Most critical review

 Not enough attention to bugs

Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac. We deployed Microsoft Dynamics CRM a little over a year ago and have very mixed feelings about it. We went ...

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Reviewed 17th of January by

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Microsoft Dynamics CRM Category Leaders


#17 in CRM

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Microsoft Dynamics CRM Screenshots (1)

Microsoft Dynamics CRM screenshot: CRM Apps


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPad, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages

Competitors Pricing

NetSuite CRM+

Starting from: $129.00/month
Pricing model: Subscription

Maximizer Wealth Manager

Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)


Pricing model: Subscription

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Key Features of Microsoft Dynamics CRM

  • Unlimited Application Troubleshooting
  • Data Migration Tools
  • Proactive Response to Alerts
  • Port and Network Device Monitoring
  • Backup and Recovery


- Ongoing application monitoring and maintenance
- Quickly deploy and add users at a moment’s notice
- New versions or updates to the software are easily distributed
- Affordable solution with flexible payment options

Alternatives to Microsoft Dynamics CRM

Who is Microsoft Dynamics CRM For?

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