Not enough attention to bugs
We deployed Microsoft Dynamics CRM a little over a year ago and have very mixed feelings about it. We went with the cloud version of Dynamics instead of on-premise, leading to us having almost zero control over versioning and updates. Users report pop-up error boxes constantly on all platforms used to access it (Outlook, web, and mobile app).
Can handle large amounts of data Cloud version is scalable on demand, including storage database No resource limits on # of users accessing system at the same time Easy to manage subscription-based licenses
Little to no control over version updates No warning on license structure changes Major platform updates can wipe out any customization that has been done Little to no support on Mac
It was part of a larger deployment of Office 365 and a migration to Exchange.
Integration with outlook and mobile apps, along with Office 365
Tracking lead generation and conversion to orders
Live data on close rates, stale quotes
Still in the grey area
Carefully consider your options and what you need out of a CRM program. Dynamics has its strengths but a significant amount of issues. I'm hoping the switch to Dynamics 365 will help improve the service.