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Mindbody vs Peek Pro Comparison
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Overview
Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.
Peek Pro is a world-class operating software for tour, activity and equipment rental operators looking to boost revenue and...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
139
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
Free
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.0
2.8K
1.3K
764
342
135
232
- Value for money
- Ease of use
- Features
- Customer support
Pros
Pros
Cons
Liz E.
Cons
Key features
- Total features128
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- Booth Rental Management
- CRM
- Calendar Management
- Calendar Sync
- Capacity Management
- Central Reservation System
- Channel Management
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Commission Management
- Communication Management
- Confirmations/Reminders
- Contract/License Management
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Support
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Document Storage
- Dues Management
- EMR/EHR
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- Financial Management
- Fitness Plan
- For Barbershops
- For Dance Studios
- For Gyms
- For Martial Arts
- For Medical Spas
- For Physical Therapy
- For Salons and Spas
- For Yoga/Pilates Studios
- GDS/OTA Integration
- Gift Card Management
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Inventory Management
- Inventory Tracking
- Invoice Management
- Item Management
- Loyalty Program
- Marketing Automation
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Multi-Currency
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Payments
- Online Registration
- Onsite Registration
- Package Creation
- Patient Scheduling
- Payment Processing
- Payroll & Commissions
- Payroll Management
- Point of Sale (POS)
- Practice Management
- Pricing Management
- Progress Notes
- Promotions Management
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Rate Management
- Ratings/Reviews
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Room Booking
- SMS Messaging
- SOAP notes
- Sales Reports
- Scheduling
- Secure Login
- Self Check-In/Check-Out
- Social Media Integration
- Staff Management
- Student Management
- Task Scheduling
- Team Management
- Template Management
- Third Party Booking
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction History
- Treatment Planning
- Vendor Management
- Visitor Management
- Wait List Management
- Waiver Management
- Website Integration
- Website Management
- eCommerce Management
- Total features66
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- Booth Rental Management
- CRM
- Calendar Management
- Calendar Sync
- Capacity Management
- Central Reservation System
- Channel Management
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Commission Management
- Communication Management
- Confirmations/Reminders
- Contract/License Management
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Support
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Discount Management
- Document Storage
- Dues Management
- EMR/EHR
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Employee Management
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- Financial Management
- Fitness Plan
- For Barbershops
- For Dance Studios
- For Gyms
- For Martial Arts
- For Medical Spas
- For Physical Therapy
- For Salons and Spas
- For Yoga/Pilates Studios
- GDS/OTA Integration
- Gift Card Management
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Inventory Management
- Inventory Tracking
- Invoice Management
- Item Management
- Loyalty Program
- Marketing Automation
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Multi-Currency
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Payments
- Online Registration
- Onsite Registration
- Package Creation
- Patient Scheduling
- Payment Processing
- Payroll & Commissions
- Payroll Management
- Point of Sale (POS)
- Practice Management
- Pricing Management
- Progress Notes
- Promotions Management
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Rate Management
- Ratings/Reviews
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Resource Management
- Resource Scheduling
- Retail Inventory Management
- Room Booking
- SMS Messaging
- SOAP notes
- Sales Reports
- Scheduling
- Secure Login
- Self Check-In/Check-Out
- Social Media Integration
- Staff Management
- Student Management
- Task Scheduling
- Team Management
- Template Management
- Third Party Booking
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction History
- Treatment Planning
- Vendor Management
- Visitor Management
- Wait List Management
- Waiver Management
- Website Integration
- Website Management
- eCommerce Management
Integrations
- Total integrations37
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations24
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
User reviews that mention these apps
Todd S.
Used daily for 2+ years
Review source
Share this review:
The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.
Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our...
Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week.
Jon B.
Used weekly for 2+ years
Review source
Share this review:
I have worked with this software via Elements Therapeutic back in the early days and currently with my PT studio space @ Pro Sports Performance.
I just called them to ask about the price, for solo practitioners, that I was quoted a couple of years ago. I was told they only start at some price are no longer catering to the small shop business. Only to big box businesses. Sad but an unfortunate reality.
Verified reviewer
Religious Institutions, 201-500 employees
Used weekly for less than 6 months
Review source
Share this review:
Used MINDBODY while briefly working with a niche fitness studio and it was overall just a nightmare. The app itself looks nice which is a pro I suppose, I was only a user and was not on a team that set up and implemented this product.
The main issue is their customer service is greatly lacking. I found my superiors in constant battle and struggle with trying to get answers. Someone really should learn from this company and make a better, more pleasant experience because it is definitely needed.
Hi there, Thank you for sharing your experience with us. We continuously work on improving our products and company and would love to dig more into your experience. Because your review is anonymous, however, we cannot look into the history of service you were provided. Would you send an email to reviews@mindbodyonline.com with more information about the business you work for?
Tamara L.
11-50 employees
Used daily for 2+ years
Review source
Share this review:
It changed my business
The Pro is the Company and its VALUES. Mindbody's passion about health and wellness education. Changing the world one person at a time thru health. Their desire to provide a platform for the small guy to manage their business and have the time to take care of the most important asset--people.
No cons were added to this review
Thanks for the review, Tamara!
Morgan E.
Used daily for less than 6 months
Review source
Share this review:
Mindbody
Mindbody was nice but there was too much involved and not easily accessible.
I liked that I could schedule clients, input their information, and process payments. There is a 3 day set up team that will call you for scheduled appointments and make sure you are getting to use the software and help you set it up. That can be viewed as a pro or con seeing how difficult the software is to set up originally.
The software was updated but the overall look of it seemed outdated. It was a little hard to navigate. You have to spend hours learning the software to remember where each button is and how to get there. Luckily there is a team of experts always ready for your call or email, but they're also always busy. I think Mindbody could have been a little less expensive for what is offered
Julie D.
Review source
Share this review:
Mindbody
I Am So impressed with the fact that I hated tech stuff, I like it now!!
Pro - business comes from linked web pg to software that clients I have never met or shook a hand, or had to solicit, just land on my books It spoon feeds my contractors business!! The help to run it comes from people who are live and very patient with me !! No Con.....best business move I have made and I am not even using this thing to all of its potential !!
No pros were added to this review
No cons were added to this review
Thanks for the review, Julie!
Megan G.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
Review source
Share this review:
It is user friendly on the front end as a client, but continually has issues on the back end as a business user. If it was not so widely used/recognized/trusted by clients, I would probably not use it.
Its the universal software for most fitness businesses, so you just have to learn one platform and it's relatively easy to navigate. Since most fitness studios use it, it creates a wide range of different workout types to choose from. As a fit pro user of the business app, I like the new feature that allows you to easily switch between multiple studios--it was an intuitive move as most pros don't work with just a single studio.
It's extremely buggy and prone to issues each time they release a new version--whether that be on a computer or via the phone apps.
Verified reviewer
Retail, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
It's great for small businesses but you may feel limited if you grow to 3-4 location and start hiring professionals, I know our marketing team often hears things are impossible from Mindbody.
Mindbody has been great to help our gym set up our first schedules and sell memberships. I know it also has some basic marketing tools built in.
The software grew fast and has many integration which do not speak to each other. Its pricing model is also complex with each add-on ramping up prices. When we started to take ownership of our marketing, we were quickly blocked by the platform and had to find third party apps instead. That's unfortunate since having it all (and of pro level) under a same roof would be amazing.
Tafazzal T.
Health, Wellness and Fitness, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Mindbody
This software is NOT designed to support enterprise scale gym and spa implementation.
It has been a very difficult and horrible experience integrating this software into my club and spa, and i spent so much time debugging their code and identifying workarounds (not to mention so much money on pro services support, who were great, but could not do anything to help due to software limitations). If you are a large scale operation, please go with another club and spa software - you will get what you pay for with MindBody.
Online web access, flexibility with options to setup as needed.
The entire code base/feature set overall is very buggy, poorly thought out, and requires constant workarounds. There is not a single feature that works right or even logically, where the most basic 1982 club management software would have done a great job. To top it all, there is no visibility into any of the feature add requests, so you have no idea when any of the items are being worked on or parked...
Hi Tafazzal, Thank you for sharing your experience with MINDBODY. We have shared your feedback with our development teams.
Jennifer D.
Review source
Share this review:
I was a pro customer for almost 3 years, and after the fees continued to jump up with no added value (for what I use it for) I started looking closer at what I was actually paying for and see why it was costing so much. In an effort not to go through the hassle of migrating my data to another platform I decided to downgrade my subscription. After calling and being assured the few reports I used would...
No pros were added to this review
No cons were added to this review
Hi Jennifer! Thank you for taking time to share your experience with MINDBODY. We'd love to talk to you more about how we can improve your experience and our offerings to better serve you as a salon owner. We've asked a member of our customer service team to reach out to you to learn more. Please let us know if there's anything we can do to help and thank you for being a MINDBODY subscriber. We look forward to speaking with you!
Elena C.
Human Resources, 11-50 employees
Used monthly for 2+ years
Review source
Share this review:
I get to register and prepay online for classes so I can 1) guarantee a spot in the class ahead of time and 2) be able to just walk right in and not have any registration hassle.
A number of fitness studios where I have taken classes (Yoga District, YogaWorks, Down Dog, to name a few), as well as the New York Health & Racquet Club which used to be my gym, use Mindbody. It actually took me a while to realize when I was purchasing or registering for a class online that I was being redirected to the studio's Mindbody site/account, not just purchasing right through the company....
I don't love having to remember an extra password. I usually make my password the same for everything, so it's no awful, but it would be great to have one Mindbody account where somehow I can sign on, stay signed on, and just click from the "register for class" button on the site into Mindbody (in other words, it would be great to have one Mindbody account across all of the studios I use).
Chez G.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
Review source
Share this review:
none
membership restriction payment on account Italian consumer online portion that's all... nothing else to say
everything! * Constant price increase *basic level gets you nothing to do the basics for your business *contract only single item entrance *reports: I cannot get reports that are required per the law in Italy at the basic level. The report is a basic sales report broken down by tax category. Again, this is a requirement per the law in Italy. * MBO Lies and doesn't care about improving things...
Patricia B.
Used daily for 2+ years
Review source
Share this review:
Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.
MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost. This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could...
Hi Patty, Thank you for sharing your feedback with us. We looked into your records with us and can see that last contacted our team on February 8 and the agent provided you with information on how to fix some of the changes in your software, including pricing options and staff permissions. If you did not receive that information, please let us know and we can resend it to you. If you have additional concerns, you can also reach us at reviews@mindbodyonline.com
P A.
Review source
Share this review:
I've been using MINDBODY software now about 10 months. It is a nice program with interactive apps, that when purchasing, the sales people will remind you how great they are for your business. "MINDBODY Connect, It's a free app for your students to download and they can connect to your studio!" 1. Beware of complaining about Mindbody Connect. When I reported challenges, I was told ..."well,...
No pros were added to this review
No cons were added to this review
Audrey M.
Review source
Share this review:
Pro: I can make all bookings available online which has brought in a LOT of clients when we can't answer the phones. The auto email and text reminder features are great. keeping data on clients is wonderful too. CONS: It is NOT user friendly. I work with computers and NOTHING is easily understood. This means that ALL my staff have to take time , which I'm paying them, to train on how to use the...
No pros were added to this review
No cons were added to this review
Hi Audrey! A member of our client care team has reached out to you to discuss how we can improve your experience with our software. Please let us know if you haven't heard from them or if we can be of any further assistance by sending us an email at reviews@mindbodyonline.com. Thanks and have a great day!
David B.
Review source
Share this review:
After requesting a cancellation of my account I did not hear back for a month from mindbody. They are usually too busy to answer when you call and so you leave your information in order for a call-back. Not only did they get my name wrong in the message I received two weeks after my initial call, they also didn't pay attention to my email that I sent requesting info on how to cancel my account. I'm...
No pros were added to this review
No cons were added to this review
Hi David- Thank you for taking the time to share your feedback with us. We see that you were able to cancel your subscription on March 22 and would like to look into your experience cancelling our services. Could you forward the email you sent requesting information on how to cancel your account to reviews@mindbodyonline.com so that we can share that with our team internally?
Jenifer L.
Review source
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I have been a subscriber of Mindbody since our yoga studio opened in 2014. Over the course of our first year of business, I can say with complete certainty that the capabilities for coordinating scheduling, staffing, sales, and payroll have been worth their weight in gold in terms of time savings and accountability. The Mindbody system itself is intuitive, easy to use, and I have been seriously...
No pros were added to this review
No cons were added to this review
Nate W.
Review source
Share this review:
Overall, Mindbody has the right idea. For the most part, you can customize it to work for your business. We own a large Salon & Spa, many of our neighboring businesses are gyms, yoga studios and the like.... We thought Mindbody was the answer to not only manage our business but also to connect our mutual customers to surrounding businesses. About two months into implementation, we realized that...
No pros were added to this review
No cons were added to this review
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