Mindbody Features

Mindbody

Health & Wellness Business Management Software

3.96/5 (2,057 reviews)

Mindbody Feature Summary

  • App for clients
  • App for staff
  • Appointment scheduling
  • Assessment management
  • Attendance management
  • Attendance reports
  • Auto-responders
  • Automated emails
  • Automated recurring billing
  • Automatic notifications
  • Barcode scanning
  • Billing & invoicing
  • Branded mobile apps
  • Calendar management
  • Calendar sync with Google
  • Class scheduling
  • Client management
  • Client portal
  • Client profles
  • Commission management
  • Compensation management
  • Credit card integration
  • Credit card processing
  • Custom forms
  • Customer accounts
  • Customer database
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import
  • Data import/export
  • Digital signature
  • Document storage
  • Dynamic Pricing
  • Email integration
  • Email templates
  • Email tracking
  • Employee portal
  • Employee profile
  • Employee self service
  • Event calendar
  • Event scheduling
  • Event tracking
  • Facebook appointment booking
  • File management
  • Formula notes
  • HIPAA compliance
  • Hourly employee tracking
  • Incentive programs
  • Inventory tracking
  • Key tags and gift cards
  • Lead capture
  • Marketing tools
  • Membership tools
  • Multi-location
  • Multiple user accounts
  • Online booking
  • POS integration
  • Package tracking
  • Payroll
  • Payroll integration
  • Point of sale
  • Privacy options
  • Promotions management
  • Purchase order management
  • Real time reporting
  • Referral tracking
  • Reminders and follow-ups
  • Remote control
  • Reservations management
  • Retail inventory management
  • Revenue reports
  • Room / equipment scheduling
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Shopping cart
  • Signed agreements
  • Social media integration
  • Staff management
  • Staff permissions
  • Tagging & sorting
  • Task scheduling
  • Template management
  • Third party integration
  • Tracking features
  • Transaction history
  • User photos
  • Waitlists
  • Website integration

Competitor Feature Comparison

API
Appointment Management
Assessment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Event Tracking
File Management
HIPAA Compliance
Incentive Programs
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Integration
Payroll Management
Permission Management
Promotions Management
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Reminders
Remote Control
Reservations Management
Retail Inventory Management
Room Booking
SMS Integration
Sales Reporting
Sales Tracking
Scheduled Reporting
Secure Login
Shopping Cart
Social Media Integration
Tagging
Task Scheduling
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Learn moreCompare App
API
Appointment Management
Assessment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Event Tracking
File Management
HIPAA Compliance
Incentive Programs
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Integration
Payroll Management
Permission Management
Promotions Management
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Reminders
Remote Control
Reservations Management
Retail Inventory Management
Room Booking
SMS Integration
Sales Reporting
Sales Tracking
Scheduled Reporting
Secure Login
Shopping Cart
Social Media Integration
Tagging
Task Scheduling
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App
API
Appointment Management
Assessment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Management
Client Portal
Commission Management
Compensation Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Employee Management
Employee Portal
Employee Profile
Employee Self Service
Employee Time Tracking
Event Calendar
Event Scheduling
Event Tracking
File Management
HIPAA Compliance
Incentive Programs
Inventory Management
Inventory Tracking
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Package Tracking
Payroll Integration
Payroll Management
Permission Management
Promotions Management
Purchase Order Management
Real Time Reporting
Recurring Tasks
Referral Tracking
Reminders
Remote Control
Reservations Management
Retail Inventory Management
Room Booking
SMS Integration
Sales Reporting
Sales Tracking
Scheduled Reporting
Secure Login
Shopping Cart
Social Media Integration
Tagging
Task Scheduling
Template Management
Third Party Integration
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


129,631 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12,803 reviews

Mindbody Feature Reviews

25 reviewers had the following to say about Mindbody's features:

Shanel Evans

Sports facility use

2018-09-04

Easy reporting, ability to check facility sales and check ins via the business app

Pros

I love the ease of entering programs and the social media integration

Cons

Have been begging for some time for the ability to have a consolidated facility calendar to post (without the use of a paid 3rd party plug in)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy Joy Erickson

Verified Reviewer

Buggy, Customer Service slow to respond, locked into their processing and constant contact

2015-05-13

The monthly fee is far too high when I am contacting customer service on a weekly basis.

Pros

Staff scheduling Payroll reports Has online client file capability HIPAA compliant if you talk to customer service Auto appointment reminders

Cons

Confusing interface for consumer and end user Antiquated system Sends people off your website to book (there is a third part widget at an additional monthly fee) The mobile app is also glitchy and requires additional troubleshooting when there is a problem (you need to know where the issue came from if contacting customer service) Slow customer service response Repeated double bookings and bookings on days closed for business Locked into using their merchant processing makes it impossible to switch Integrates with Constant Contact you are stuck with another user unfriendly antiquated system No online forms Doesn't integrate with Quickbooks

Source: GetApp
3 of 3 people found this review helpful
Helpful?   Yes   No

Response from MINDBODY


Hi Amy,

We're sorry that your experience with us has not been ideal. One of our client care agents has reached out to you to assist with improving your experience with the software.

If we can be of further assistance in, please feel free to email us at reviews@mindbodyonline.com.

Read more
Lesley Jetts Robina

Jetts Robina review

2020-02-07

We use this as our primary customer management system. All data needed is stored and accessible easily.

Pros

Easy customer management system.

Cons

Happy with everything for what we need. The reporting appears to have a couple of glitches but nothing major.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alison Panza

Functional and Helpful

2018-11-16

Pros

I use their API to integrate with other software platforms.

Cons

The interface is somewhat outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Mindbody for Co-working

2020-01-20

I loved the branded app and the card scan feature.

Pros

The number one feature is the mindbody branded app customized to your business.

Cons

Mindbody's customer support and onboarding team is phenomenal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Millar

Progressive product that is easy to use and well supported

2019-04-29

The app is great for staff and I love the auto notifications features.

Pros

It's reliability and flexibility to integrate through API with other bespoke applications to make doing business easier and more effective.

Cons

Maybe it's integration with Constant Contact but when I compare it to past experiences with other products its significantly better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Pieciak

Great scheduling & billing tool for gyms

2020-02-22

It makes the whole billing side of the business a breeze, to the point that collecting payments is a not even a thought in our minds.

Pros

Mindbody makes billing a snap. It's feature-rich and allows you to easily track, bill, and segment members.

Cons

I believe they have a public API, but few companies offer integrations for other software.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Marsh

MBO staff are always available to assist with a friendly attitude.

2017-12-11

Increasing business.

Pros

Ease of use. Reporting. Customer service has great vast of knowledge and has friendly staff to assist.

Cons

Wish it was more customizable. There's really not much to complain about quite honestly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Thanks for the review, Kimberly!

Read more
Anonymous
Licensed Massage Therapist (Health, Wellness and Fitness company, 1-10 employees)
Verified Reviewer

MindBody - The features you want by a company you can't stand at a price you can't afford

2019-11-12

I wouldn't recommend this unless your feature list is so big you have no other options.

Pros

They give you access to everything via a robust API and good reporting.

Cons

The software is a Frankenstein in terms of design and integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: GetApp
Helpful?   Yes   No
Read more
Erika Benjamin

Frederick review by Blo Orlando

2016-07-13

I also like the marketing feature that targets customers based on the dates of their services f.or reminder emails and discounts

Pros

feedback feature, easy to use.

Cons

Pricing is based on targets contacted, not on actual effectiveness or return of the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Frederick


Hi Erika,

Thank you for your review! We are glad to hear that Frederick is helping you identify customer challenges - this is definitely important for all businesses! We look forward to helping you continue to grow Blo Orlando.

Thanks!
Aly

Read more
Veronica Calzadilla

Amazing software!!

2018-06-13

A lot, it has made the bussiness great and its extreamly easy to get reports and see how thing are doing and the areas that need to improve.

Pros

1) Great reminders 2) Amazing customizable e mails. 3) User frinedly 4) Nice desing 5) Great Customer service.

Cons

I don't like the waiting time on the phone when you need to call customer service, if you need yo call they take a long time to answer your phone call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Readyoff

OK Software- bad customer service, cc processing times scattered, very expensive!!!

2016-12-08

What MB does not tell you is how much it costs for you to leave, a high amount of money to export credit card information.

Pros

It worked for what I needed it to do. The reports section was very good.

Cons

Constant contact integration is not accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Mindbody

Look elsewhere. I am trying Wellness Living. At least I can afford it.

Source: Capterra
Helpful?   Yes   No
Read more
Michele Miller

A great help to manage your business from your phone!

2018-09-04

This app allows me to be completely mobile which is a huge benefit!

Pros

The ability to track sales with the push of a button.

Cons

The only feature I do not use is the payment processing report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Arica Brown

I love MindBody

2017-07-31

Payroll reports, clock-in feature and client management.

Pros

My favorite features are the mobile application and the client self check-in that I run from an iPad.

Cons

price for nonprofits, more significant discounts should be offered to organizations who don't focus on revenue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great tool for scheduling, but not without problems

2018-02-20

Pros

Makes it easy and convenient to integrate multiple functions, including scheduling, billing, time tracking,

Cons

Add-on functions add up quickly; customers report glitches from trying to book classes using mobile app and sometimes have to get to a desktop computer to book classes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Thanks for sharing your feedback with us. We'd like to look into your report of the app glitching while your customers are booking. Can you send us an email to reviews@mindbodyonline.com?

Read more
Brittany Wright

Proprietary Software that will leave you locked in

2018-06-05

Pros

Client tracking, payment processing, booking and availability and so much more. customizable to your specific needs.

Cons

It also has a very slow and tedious import export process for client data, which most owners don't have the time to mess with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
spring sanchez

Tons of functionality and easy to use

2018-02-07

Excellent solution for yoga studios, wellness medical practices etc.

Pros

The software is easy to use, integrates with many other programs such as constant contact and has a lot of functionality such as scheduling, marketing, reporting.

Cons

The other con is how long it can take to reach customer service when you have a questions or issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Mercer

I use MindBody, as a consumer, daily to schedule workout classes.

2017-10-11

Instant reminders and calendar management of fitness classes.

Pros

MindBody is an incredibly easy to use and to the point software designed to help schedule + directly add reminders to your calendar, advertise, make payments to businesses, and keep track of your fitness classes.

Cons

I wish I did not get logged out of the app unexpectedly and when my phone does app updates. Not that big of a deal but it is annoying to get kicked out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Thanks for your review!

Read more
JP Jones

Verified Reviewer

Great for Sports Facilities

2017-08-08

Pros

Easy to set up new events and activities for users.

Cons

Currently has to have a bridge to integrate with your website which costs additional money and takes programmers to connect.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
Jennifer Galvin

Not good for appointment-based businesses

2016-12-10

Their app also does not require a client to enter a phone number, despite that being a forced field set by us on the back end.

Pros

Reporting features ("tagging" is an excellent one), flexibility in options for settings, appointment confirmations, and reminders, training, and technical support.

Cons

Inability to capture credit card info from the client at booking, integration with the website is clunky, high monthly cost, the app doesn't require the client to enter a phone number, SMS alerts to staff are only possible when the client has opted in to also receive SMS appointment notifications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Henderson

Not Impressed with Mind Body just don't go there

2017-05-22

Many of my friends and colleagues are moving over to Go Team Up and let me tell you, the customer service is second to none.

Pros

Express app for scheduling and checking people in All in one system Easy to take payment Integrates to website

Cons

Receiving payments from credit card processing was a NIGHTMARE, 10 days to get money and 8 months of constantly contacting them to see if anything could be done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Edward Loomis

Not Only For Gyms

2018-02-13

The people are super nice and easy to work with.

Pros

Handles a wide variety of tasks including scheduling, contracts, billing, commissions, reporting, time sheets, and client communications.

Cons

The CRM UI is a little "cludgey".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Design company, 1-10 employees)

Decent Scheduling software

2019-04-23

Pros

Mindbody does a lot, customer management, scheduling, and more.

Cons

The biggest issue is integrating it into a website so clients can book appointments. Their API isn't the most user-friendly and doesn't always play nice.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandro Lopez

Antiquated and not visually appealing , no app.

2018-07-13

Automation and athlete tracking was not bad, although new software have picked up and improved on an original leader in the field. Data analysis and reports are good and accurate but not user friendly or visually appealing .

Pros

Software does a good job of keeping track of clients and their information and gives them a platform to reserve their spot

Cons

One the leader in their field , the program has not changed its look since I first encountered it 15 years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Hi Alejandro-

Thank you for leaving your thoughts about MINDBODY. We are happy to tell you that we have apps for both of the items you discussed in your review.

The MINDBODY for business app allows staff to manage their schedules. You can read more here: https://www.mindbodyonline.com/business-app and here: https://www.mindbodyonline.com/blog/business-advice/software-features/how-the-mindbody-business-app-benefits-your-staff

The Class Check-In by MINDBODY app allows your customers to check-in on an iPad, rather than needing a computer at the front desk, and some of our customers don't have a computer in their front-of-house at all. You can learn more here: https://www.mindbodyonline.com/check-in-app

We're continuously evolving our products, and are happy to connect with you, if you have more questions.

Read more
Randall Friedman, RMT

Verified Reviewer

Not as good as they think they are

2017-01-01

I went with MB because their salesman misrepresented their tech's ability to export my data.

Pros

A good set of reports to understand and analyze your business.

Cons

Pushed expensive 3rd party upgrades for components that should have been included in the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10

Recommendations to others considering Mindbody

Spend your time doing your research of the other providers, You will get more for you money elsewhere.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Read more