Mindbody Features

Mindbody

Health & Wellness Business Management Software

3.96/5 (2,196 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Booking Notes
Booth Rental Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Capacity Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
EMR/EHR
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Employee Scheduling
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Physical Therapy
For Salons and Spas
Gift Card Management
Group Reservations
Group Scheduling
HIPAA Compliant
Inventory Management
Inventory Tracking
Life Coaching
Loyalty Program
Maintenance Scheduling
Marketing Automation
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
Online Booking
Online Payments
Online Registration
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Progress Notes
Promotions Management
Purchase Order Management
Purchasing & Receiving
Rate Management
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Reservations Management
Resource Scheduling
Room Booking
SMS Messaging
SMS Reminders
SOAP notes
Sales Reports
Scheduling
Secure Login
Self Check-in/Check-out
Social Media Integration
Sport Coaching
Staff Management
Student Management
Task Scheduling
Team Calendars
Team Management
Template Management
Third Party Integrations
Time & Expense Tracking
Transaction History
Treatment Packages
Treatment Planning
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Booking Notes
Booth Rental Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Capacity Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
EMR/EHR
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Employee Scheduling
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Physical Therapy
For Salons and Spas
Gift Card Management
Group Reservations
Group Scheduling
HIPAA Compliant
Inventory Management
Inventory Tracking
Life Coaching
Loyalty Program
Maintenance Scheduling
Marketing Automation
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
Online Booking
Online Payments
Online Registration
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Progress Notes
Promotions Management
Purchase Order Management
Purchasing & Receiving
Rate Management
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Reservations Management
Resource Scheduling
Room Booking
SMS Messaging
SMS Reminders
SOAP notes
Sales Reports
Scheduling
Secure Login
Self Check-in/Check-out
Social Media Integration
Sport Coaching
Staff Management
Student Management
Task Scheduling
Team Calendars
Team Management
Template Management
Third Party Integrations
Time & Expense Tracking
Transaction History
Treatment Packages
Treatment Planning
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
Booking Notes
Booth Rental Management
Business Coaching
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Capacity Management
Class Management
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contract/License Management
Costume Management
Credit Card Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Dues Management
EMR/EHR
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Employee Scheduling
Event Calendar
Event Management
Event Scheduling
Facility Scheduling
For Physical Therapy
For Salons and Spas
Gift Card Management
Group Reservations
Group Scheduling
HIPAA Compliant
Inventory Management
Inventory Tracking
Life Coaching
Loyalty Program
Maintenance Scheduling
Marketing Automation
Member Directory
Member Management
Member Portal
Member Types
Membership Management
Membership Renewals
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Multi-Physician
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
On Call Scheduling
Online Booking
Online Payments
Online Registration
Patient Intake
Patient Management
Patient Scheduling
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Progress Notes
Promotions Management
Purchase Order Management
Purchasing & Receiving
Rate Management
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Reservations Management
Resource Scheduling
Room Booking
SMS Messaging
SMS Reminders
SOAP notes
Sales Reports
Scheduling
Secure Login
Self Check-in/Check-out
Social Media Integration
Sport Coaching
Staff Management
Student Management
Task Scheduling
Team Calendars
Team Management
Template Management
Third Party Integrations
Time & Expense Tracking
Transaction History
Treatment Packages
Treatment Planning
Visitor Management
Wait List Management
Website Integration
Website Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


185,596 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14,716 reviews

Mindbody Feature Reviews

25 reviewers had the following to say about Mindbody's features:

Arica B.

I love MindBody

2017-07-31

Payroll reports, clock-in feature and client management.

Pros

My favorite features are the mobile application and the client self check-in that I run from an iPad.

Cons

price for nonprofits, more significant discounts should be offered to organizations who don't focus on revenue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly M.

MBO staff are always available to assist with a friendly attitude.

2017-12-11

Increasing business.

Pros

Ease of use. Reporting. Customer service has great vast of knowledge and has friendly staff to assist.

Cons

Wish it was more customizable. There's really not much to complain about quite honestly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Thanks for the review, Kimberly!

Read more
Shanel E.

Sports facility use

2018-09-04

Easy reporting, ability to check facility sales and check ins via the business app

Pros

I love the ease of entering programs and the social media integration

Cons

Have been begging for some time for the ability to have a consolidated facility calendar to post (without the use of a paid 3rd party plug in)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lesley J.

Jetts Robina review

2020-02-07

We use this as our primary customer management system. All data needed is stored and accessible easily.

Pros

Easy customer management system.

Cons

Happy with everything for what we need. The reporting appears to have a couple of glitches but nothing major.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, myself only employees)

Reasonably good

2019-09-21

Good value and easy to drive new business

Pros

Ease of use and access to multiple services

Cons

Not easily customizable or easy to change appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Has been integral to our business from 2k clients/year to 20k and beyond.

2017-11-30

Pros

A powerful software that integrates our POS with our CRM, scheduling, booking, and more.

Cons

They seem a bit more focused on pushing their own agenda as a company via lots of new tech-driven features, as opposed to clarifying and powerfully optimizing their product for their customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Heather G.

Not Great But

2021-02-10

Pros

They are trying to expand their software to work with more health & wellness businesses which is how I came in contact with the product.

Cons

It does not seem to integrate with third party applications like google calendars or webpages or booking links.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele M.

A great help to manage your business from your phone!

2018-09-04

This app allows me to be completely mobile which is a huge benefit!

Pros

Having client and schedule information easily accessible. The ability to track sales with the push of a button. Being able to cancel a class or rebook a client from the app is valuable and convenient.

Cons

The only feature I do not use is the payment processing report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Veronica C.

Amazing software!!

2018-06-13

A lot, it has made the bussiness great and its extreamly easy to get reports and see how thing are doing and the areas that need to improve.

Pros

1) Great reminders 2) Amazing customizable e mails. 3) User frinedly 4) Nice desing 5) Great Customer service.

Cons

I don't like the waiting time on the phone when you need to call customer service, if you need yo call they take a long time to answer your phone call

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Licensed Massage Therapist (Health, Wellness and Fitness company, 1-10 employees)
Verified Reviewer

MindBody - The features you want by a company you can't stand at a price you can't afford

2019-11-12

I wouldn't recommend this unless your feature list is so big you have no other options.

Pros

They give you access to everything via a robust API and good reporting.

Cons

The software is a Frankenstein in terms of design and integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: GetApp
Helpful?   Yes   No
Read more
Emily C.

I'm the GM of a gym and this has been great for our POS personal training sales

2018-02-15

Pros

Lots of functionality in terms of selling packages, running payroll, scheduling staff/clients. Reporting section is great with lost of up to date info

Cons

Wish we could customize emails and texts a little more to use and our full property management system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stephanie A.

The ONLY software for serious wellness businesses

2018-09-19

So great! The software has improved so much over the last 5 years that I have personally worked with it and there really is no better software that I could dream up for our business needs nor a more compassionate company to run the software than MINDBODY.

Pros

Additionally, customer support is just a chat or phone call away and is easy to connect with and helpful.

Cons

There are some reports that could be more customizable for our business’ needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy Joy E.

Verified Reviewer

Buggy, Customer Service slow to respond, locked into their processing and constant contact

2015-05-13

The monthly fee is far too high when I am contacting customer service on a weekly basis.

Pros

Staff scheduling Payroll reports Has online client file capability HIPAA compliant if you talk to customer service Auto appointment reminders

Cons

Confusing interface for consumer and end user Antiquated system Sends people off your website to book (there is a third part widget at an additional monthly fee) The mobile app is also glitchy and requires additional troubleshooting when there is a problem (you need to know where the issue came from if contacting customer service) Slow customer service response Repeated double bookings and bookings on days closed for business Locked into using their merchant processing makes it impossible to switch Integrates with Constant Contact you are stuck with another user unfriendly antiquated system No online forms Doesn't integrate with Quickbooks

Source: GetApp
Helpful?   Yes   No

Response from MINDBODY


Hi Amy,

We're sorry that your experience with us has not been ideal. One of our client care agents has reached out to you to assist with improving your experience with the software.

If we can be of further assistance in, please feel free to email us at reviews@mindbodyonline.com.

Read more
Jessica S.

Hands up the best

2019-12-12

I have used MBO for over 10 years and implemented it as new software in businesses that i have joined. Ten of ten, would do again.

Pros

Hands down and hands up the best software for any yoga studio or spa environment. Mobile uses, customer support, and capabilities all A+

Cons

Some features and functions were not as capable and customizable as would be hoped, however all other parts outshine these few shortcomings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa M.

Mobile Beauty Biz Owner’s Review

2018-09-19

Language isn’t conducive to a mobile business

Pros

I just started using it 5 months ago but I have successfully said good-bye to the days of using multiple platforms or spreadsheets to manage my business. MindBody is helping me streamline my business and I love it.

Cons

I want it to be more customizable to my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alison P.

Functional and Helpful

2018-11-16

Pros

I use their API to integrate with other software platforms.

Cons

The interface is somewhat outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sally S.

MindBody at EPY

2018-09-18

MindBody allows us to understand where we are doing well and where we can improve.

Pros

Reporting is superior to any other competitor to MB.

Cons

Inventory management is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 1-10 employees)

Mindbody for Co-working

2020-01-20

I loved the branded app and the card scan feature.

Pros

The number one feature is the mindbody branded app customized to your business.

Cons

Mindbody's customer support and onboarding team is phenomenal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea S.

A Must Have Tool

2018-09-20

It’s has been invaluable to the success of our business, both in day to day operations and seeing the big picture. Every year it keeps improving and supporting our studio in ways that we didn’t even imagine.

Pros

Reports, info management abilities, and more!

Cons

Clunky click heavy navigation especially on the retail screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ilene C.

A must have tool for wellness small business owners

2018-09-19

I am really increasing my revenues with Mind Body Business Management software and can measure my incremental growth!

Pros

The fact that all my business management is under one roof!

Cons

I find the some of the reports overwhelming so I use ikizmet, a partner of Mind Body for my reporting - problem solved!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
spring s.

Tons of functionality and easy to use

2018-02-07

Excellent solution for yoga studios, wellness medical practices etc.

Pros

The software is easy to use, integrates with many other programs such as constant contact and has a lot of functionality such as scheduling, marketing, reporting.

Cons

The other con is how long it can take to reach customer service when you have a questions or issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward L.

Not Only For Gyms

2018-02-13

The people are super nice and easy to work with.

Pros

Handles a wide variety of tasks including scheduling, contracts, billing, commissions, reporting, time sheets, and client communications.

Cons

The CRM UI is a little "cludgey".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great tool for scheduling, but not without problems

2018-02-20

Pros

Makes it easy and convenient to integrate multiple functions, including scheduling, billing, time tracking,

Cons

Add-on functions add up quickly; customers report glitches from trying to book classes using mobile app and sometimes have to get to a desktop computer to book classes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Thanks for sharing your feedback with us. We'd like to look into your report of the app glitching while your customers are booking. Can you send us an email to reviews@mindbodyonline.com?

Read more
Gregory N.

Best of Breed

2018-11-27

Pros

Best facility management service/software on the market.

Cons

Can't think of one. The way you can custom tailor it is great.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tafazzal T.

This software is NOT designed to support enterprise scale gym and spa implementation.

2019-05-21

It has been a very difficult and horrible experience integrating this software into my club and spa, and i spent so much time debugging their code and identifying workarounds (not to mention so much money on pro services support, who were great, but could not do anything to help due to software limitations).

Pros

Online web access, flexibility with options to setup as needed.

Cons

Some of the most basic features that you would expect would work simple are buggy, kludgy, or simply incorrectly implemented: Self-Sign-In and attendance reports, purchase history and client look up screens, retail checkout, basic reporting lacks ability to add the required fields, setting up contracts, billing decline and automated emails, poor data integration servives, and the list goes on and on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from MINDBODY


Hi Tafazzal,

Thank you for sharing your experience with MINDBODY. We have shared your feedback with our development teams.

Read more