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Mindbody Pricing

Pricing overview

Value for money rating

4.0

/5

2.2K

Price starts from

159

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow.
Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting.
Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools.
Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

What users say

Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.

rp

rachel p.

It was awesome in the beginning. I started with them 10 years ago when they were inexpensive, responsive, simple and nimble by improving every month.

DW

Don W.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Customer service for my issues is nonexistent! They refuse to contact me!!!!!

Reviewed 24 days ago

I have tried for over one year to have someone contact me regarding the service type we have set up and how they keep increasing the price for services we never use or never will use. No one will call, text, email or anything! I loved it when it was just Booker. Mind Body has ruined this for us. They absolutely do NOT care about customer service and resolving our concerns. Pathetic.

Pros

The scheduling is easy to use. The reports are easy to access and helpful. Booker customer service is good.

Cons

Customer service is the WORST ever!!!! Booker is wonderful helping with issues but regarding the financial part of their business, which is now Mind Body, is impossible and probably illigle they way they conduct their business, I really hate it. Mind Body ruined a good company- Booker.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Finest Hair

Reviewed 6 days ago

Many benefits and we are the first to admit we under utilize the software i did try 100s of times to get someone out to help streamline and train my daughter on site but know one from midbody made the effort it everyone was great when we were signing up but then your get forgotten I'm not after a 10 dollar voucher I'm after help to utilize the software to its full potential

Pros

Software is great plug ins and widgets available for our website easy to use and professional look

Cons

integration to be allowed to take deposits for booking within the Salon industry we are having difficulty with this price is too expensive i understand everything goes up in price and we are probably not one of your biggest customers but we have being one of the most loyal I have tried to call our local rep 3 times this week and still has not returned my call so communication support from a local level terrible

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mindbody is fine BUT it feels outdated

Reviewed 2 months ago

It was fine but expensive. It seemed a little outdated. For the price , I wish there were more features.

Pros

I like the processing of payments, easy to enroll clients and schedule classes.

Cons

I didn’t like that people had to log in to book a class. When I offered workshops, people often had a hard time finding it on the schedule. The main link kept showing classes from 2019. I had a hard time getting someone to resolve that issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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No Longer Suitable for Music Teacher; Expensive for Small Businesses

Reviewed a year ago

I have used MindBody for nearly 15 years, both as an administrator and staff/user, and I used to work in software. I used to love them and, early on, I would frequently recommend them to colleagues - the deployment phase was exceptional. However, they are not the company them once were - nor is their software as attractive, simple to use, or innovative as it used to be. The user-interface is very...

Pros

Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages

Cons

Old-fashioned user-interface (very web v.1); very expensive; limited functionality compared to competition (good functionality only available at premiums packages); current business model seems to be selling 'tailored' mobile apps at £199 pcm, which we all know is off-the-shelf code painted a different colour and without enough modifiable options to justify the expense). No longer market leaders; unaware of competition; mixed staff knowledge (their recent expansion means too many employees have severely limited knowledge, and I frequently get passed around 'experts' or stuck re-explaining my issues).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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I like it but..

Reviewed a year ago

Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros

Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons

Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Way too expensive for what you get. Currently the online booking App displays doesn't work

Reviewed 2 years ago

Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit...

Pros

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

Cons

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mindbody post virus apocalypse

Reviewed 2 years ago

In normal times, mb while not perfect is worth the expense. There are a lot of features and you used to be able to call them 24/7. But in the world of covid, it's too expensive and it's even harder to access customer service, the hours are limited and the wait times very long. We put our mb account on hold- which costs $50 a month- you can actually get software for that amount. Pre-covid rating is 4 and now it's a 3

Pros

Before the virus hit, I loved Mindbody. The high monthly fee was worth the expense because the software automatically links up with 3rd party vendors like Class Pass and gym pass. Plus nearly every studio is using this software so it's easy to pick up traveling clients or sales via their dynamic pricing option. In short, the subscription is super high but in normal times you get a lot of it in return. This is not the case at the moment. They did offer 1 month subscription relief and 2 if you commit to 2 years but I don't know if we will make it? Most of the support staff is super friendly and helpful.

Cons

Given it's many features, the software is sophisticated and not easy to use. Could never figure out the private yoga feature or how to show the studio was being rented so for us not to be able to do this - it was very expensive. Also we were one of the first studios to live stream so we got set up prior =however not all mb reps could accurately advise how to set up. We paid for adverting on fb and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MindBody for Music Schools

Reviewed 2 years ago

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Pros

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Cons

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It is OKAY

Reviewed 2 years ago

I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.

Pros

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

Cons

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mindbody Online transformed my business

Reviewed 3 years ago

I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Pros

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Cons

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Things are okay, but they could be better

Reviewed 4 years ago

Overall. Our experience is a positive one. We certainly have our frustrations and have been met with dead ends on more than one occasion. We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Pros

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

Cons

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add...

Vendor response

Hi Amanda- Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours. In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not as good as they think they are

Reviewed 5 years ago

I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB...

Pros

Great 24hr customer service support. Wide range of features. Conventions, classes, and online training on how to use their product and market your practice better Reasonably easy to run your practice once you are set up. Good consumer awareness of the apps so you can be found through their network of providers. A good set of reports to understand and analyze your business.

Cons

Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering. Raised my rates 60% in two price increases over the last 6 month period. The initial salesman made false promises. Overly complicated user interface...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Hard to use, but a Good customer value

Reviewed 3 years ago

Very very very difficult to use, too much features for nothing. You had to search deep into the back-end system to change a minor feature. Customer account was hard to manage on the administrative side. Good software for fitness centre that only have classes. Not the better software for Sports Complex and facilities rentals.

Pros

Minbody offers a lot of features and everything is possible for the client. Our customer could be aware of any changes in their rental or account. Customers could have a look of our facilities schedule before calling us to rent a facility. Customer could see Public Swim & Skate on the Mindbody Website easily. Customer could access their account on the Mindbody App and get all the information about their course directly on the app. Merging accounts was easy.

Cons

Very difficult to use and learn. A lot of specific terms, difficult to learn for baby-boomers employees. Rentals could not be filtered or sort other than by transaction date. So if we booked a facility 6 months in advance, and change the date 1 months prior, changes were 4 pages before the actual rental. There was no way to bill our client monthly. We used it for more than a year and a half and our employees was still having issues with basics and daily steps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MINDBODY software

Reviewed 3 years ago

I wouldn't want to change. Software changes are difficult to walk staff through. Price increases may impact that over time. Partly because it is ever evolving and slowly but surely we get functionality that we need. The software is greatly modifiable, however, we have hit quite a few roadblocks of things that we need that we just can't do because we do not have the typical boutique business model.

Pros

Ability to interact with clients through auto-e-mails/texts.

Cons

Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Missing basic functions that a small business can't afford to be without

Reviewed a year ago
Pros

It's well known so your clients will recongnise it. Not suitable for spa or salon, maybe it's ok for gyms or classes.

Cons

1. No option to take a deposit at the time of booking! Only an option to do it manually and pray that customers will do it of thier own accord or pay a staff member to sift through all your appointments and call people. Mindbody will only force customers to pay in full at the time of booking (very agressive) or pay nothing and leave your business a sitting duck for no-shows. Ridiculous in 2021. Quick...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So thrilled we found Mindbody

Reviewed 5 years ago

After running our sailing school for 20 years under the county park system, our supervisors decided to discontinue the park's registration services. We were suddenly thrust into an administrative role where we had no experience. As I blindly searched for a registration solution, I stumbled upon Mindbody. My initial deduction was that the product wouldn't work for the types of programs and services...

Pros

Dynamic, adaptable, cost effective

Cons

Would like more emphasis on 'enrollment' aspect of software since that is what we use the most.

Vendor response

Thank you for the review, Diane!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Unprofessional experience.

Reviewed 4 years ago

online booking, record keeping

Pros

It provides you with at least some type of software. They promote themselves pretty well, which makes them more known.

Cons

They overrate themselves, as the software does not have as much capability as they say, in several areas. Too expensive or can become that way, in order to have all the features you need, because you have to hire additional entities to get certain features that are not included. We now have a software with just about everything included in the pricing. MB's pricing increases quite often. I did...

Vendor response

Thank you for sharing your experience with MINDBODY. We are sorry to hear about the situation you outlined regarding your business being discussed by our employees in an unprofessional manner. We'd like to look into this situation on your behalf. Would you be comfortable sharing details about your business with our team at reviews@mindbodyonline.com?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I wish it was more user friendly. You have to go thru a lot of screens and clicks

Reviewed 5 years ago

This is the only software I've ever used for this so I have no idea what else is out there...

Pros

I like the tabs. The call help is great and almost always helpful. I also like the help chat so I can save the transcript and go back if I can't remember how I fixed something.

Cons

should be more simplified. have all of the pricing options, price making together. have like with like, all of the events/workshops/courses/enrollments should be together on the same screen. It took me hours to figure out how to add a course, mostly b/c I couldn't find the course tab anywhere near anything that made sense. why it's under manager tools... and not services and pricing with the classes...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Platform, Always Growing

Reviewed 3 years ago

Pleasant. I like it if you can afford it. The company is upstanding, good people and always working to grow the offerings.

Pros

Mindbody is a great standard of performance for any thriving, mid-size studios. It houses a lot of the things needed to make my studio work. I do think it's very expensive for what you get but the team behind it is incredible.

Cons

There are many features and functions I need it to have that it doesn't. I used to help build apps. I know what's possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MindBody Review

Reviewed 3 years ago

It has helped us grow our company

Pros

Very customizable and easy to navigate

Cons

It's pricey for a small business to get all available features but it works well with the less expensive versions

Overall Rating
  • Value for money
  • Ease of use
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Not a great system for massage/ spa

Reviewed 2 years ago

Support is absolutely awful-- they take all day to get back to you and if you miss the call you have to call back and go through the whole process again, most of the people I have talked to in the past 6 months did not know the answers to my questions and had to show me the support articles ( That I already read!!) I think I am more knowledgeable in some areas of the software than the people I can talk to over the phone! The system is not user-friendly, and the credit card rates are high. Also, clients can book on the MINDBODY app and not have to give their credit card numbers. It's great that new clients can find us, but most of our no-shows are clients without credit cards that booked on that app, and they end up getting out of having to pay a no show/ late cancellation charge.

Pros

Scheduling app for clients to purchase and schedule

Cons

So difficult to navigate, the page refreshes all of the time, client profile is a mess, client forms aren't great, clients book whenever they want--it never tries to optimize the schedule or book appts close together, training staff is a nightmare- its so difficult to train and learn and use, problems with partial refunds which mean you have to refund everything, including tip ad rerun- refunds don't work from the poynt systems most of the time, expensive hardware that usually doesn't last for more than a year. Their chip readers/ POYNT systems were OVER $800 each, plus shipping charges.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mindbody Review

Reviewed 3 years ago

Our overall experience has been truly great. The customer service staff are excellent and they almost always have a good answer for us and a way to make business easier for us when we need to call to get help from them. The app is beautiful and the Mindbody team really does an excellent job supporting it's customers and marketing them all (from little guys like us, to huge brands worldwide).

Pros

It is fairly user friendly, and there are a lot of tutorials which are great for helping my staff and I find the answers for questions without needing to call and contact a customer service representative. I like that you can use it for multiple types of appointments/services all in one place, instead of needing different software to support each one.

Cons

Some things are not super user friendly. There seem to be places where there are quite a few "work arounds" that need to happen in order for us to achieve the outcome we are looking for, and that makes it confusing for the client and for our staff. I feel there isn't always just ONE single way to do something, which makes training new staff a bit more difficult. The price is also a little high. With the increase this year it has been an adjustment for our business since we are a pretty low priced fitness studio, but overall it has still been worth the investment for having everything managed in one place.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Mindbody on Your Mind?

Reviewed 2 years ago

Overall we have been satisfied with this software, otherwise we wouldn't have stuck with it for this long. There are other, cheaper scheduling software programs out there that do the same bang for your buck, but we advise people to compare when shopping first. This can be a bit pricy especially if you don't use all of the bells and whistles.

Pros

My company has been using this software for over 5 years and I don't think that we have even scratched the surface of all of the features that it can do. We have been satisfied with it's easy use.

Cons

Because it is such an extensive software, the price can be rather high. Especially for small businesses. To top it off, they keep raising the prices every couple of months, but we don't see any new features or improvements to justify the price hike.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not good for appointment-based businesses

Reviewed 6 years ago

MB does some things really well, then falls far short on obvious things. We've been using it for 5 years, and my number one complaint is the inability to capture credit cards during the booking process to hold a reservation. We have lost probably thousands of dollars from clients who no-showed, and we had no credit card to bill. MB will tell you that they do have this feature when in reality it's...

Pros

Reporting features ("tagging" is an excellent one), flexibility in options for settings, appointment confirmations, and reminders, training, and technical support.

Cons

Inability to capture credit card info from the client at booking, integration with the website is clunky, high monthly cost, the app doesn't require the client to enter a phone number, SMS alerts to staff are only possible when the client has opted in to also receive SMS appointment notifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very convenient for checking in guests quickly and user friendly for generating sales reports

Reviewed 3 years ago

Being a front desk employee I frequently had to engage with customers to look up class schedules for them, get them booked into classes they were interested in, and handle payment for classes or massages. The MINDBODY system was always very efficient in these tasks and I feel it is optimized for this type of business (spa, massage, yoga studio, etc.). It was very rare that I had to have customers wait while I tried to figure things out because the interface always felt intuitive and this software seemed to have all the options I could hope for.

Pros

This software makes it very easy to check in guests in a timely manner, apply relevant coupon codes, check existing balances, and quickly add items to a guests order. The interface is very intuitive and I feel that I was able to quickly learn it and teach it to new employees. Price modifications and discounts for employees or other special circumstances were very easy and quick to enter.

Cons

I found that a couple times there were multiple entries in this system for the same guest. Sometimes one of these entities had a gift card balance or something else that the guest would want us to know about but if we chose the wrong account to look in this would not be immediately clear to us and could cause confusion. It was typically fairly easy to resolve and we were able to consolidate the accounts into one.