Q. Who are the typical users of Momentive?
Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses.
No pricing info
Computer Software, 51-200 employees
Used monthly for 1-2 years
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Explored using SurveyMonkey (Momentive) for customer satisfaction and market research. Functionality had not significantly changed in 5 years, when they were among a few easy to use SaaS survey solutions. Ultimately we ended up using other solutions with better capability and easy of use. Had not used the solution for 10 months. Then we were surprised that we were on an auto renewal plan and had no luck asking for a refund, which we did as soon as we saw the charge on the credit card. Every other company we've had experience with allowed a cancellation if they saw no usage and we informed them promptly after the renewal. Their cancellation policy is designed to extract another year of subscription from cancelling customers, of which there are probably hordes.
Ease of use and flexibility for basic surveys
Value - the same capabilities can be found for much less and better solutions are available for comparable prices. No renewal notice was sent otherwise I would have cancelled before the auto renewal