App comparison

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Workforce Optimization (WFO) Logo

Workforce Optimization (WFO)

4.4
(18)

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Workforce management & optimization for contact centers

(4)

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Workforce Optimization (WFO) Alternatives & Competitors

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Bitrix24 logo
4.2
(827)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Workforce Optimization (WFO) logo

15

425

17

features in common

15

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(827)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Workforce Optimization (WFO) logo

Workforce Optimization (WFO) user ratings

Functionality

4.4
(18)

Top features

  • Reporting/Analytics

    5.0

  • Performance Metrics

    5.0

  • On-Demand Recording

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.3

Workforce Optimization (WFO) logo
4.5

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
NICE CXone logo
4.2
(565)

Cloud Contact Center Software

Features

Total

NICE CXone logo
Workforce Optimization (WFO) logo

15

125

17

features in common

15

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(565)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Voice Mail

    5.0

Workforce Optimization (WFO) logo

Workforce Optimization (WFO) user ratings

Functionality

4.4
(18)

Top features

  • Reporting/Analytics

    5.0

  • Performance Metrics

    5.0

  • On-Demand Recording

    5.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.4

Workforce Optimization (WFO) logo
4.5

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.