Mothernode has made lead management easy. Like any organization, having all of your data housed in one place is HUGE, and Mothernode provides us with this solution. From marketing, to lead management, to project management, and even to continual customer service, they provide you with a way to house all of that within their system alone. When you are having issues and reach out to customer support, they are extremely quick to remediate your problem. I have tried Zoho, Salesforce, Shopvox, etc, and NONE of them hold a candle to the customer support we have received from Mothernode.
We are a specialized manufacturing company, and as such, we need software that can adapt to our needs. Mothernode provides you with marketing, CRM, and ERP solutions which is a huge plus for us, considering that reduces redundancy and outdated data. On top of this, they will always work with you with any problems and actively listen to the growing needs of their clientele and will update their software based on the demand. Another awesome feature that really made us excited to work with them is their integration with Construct Connect/Insight. We are able to seamlessly add new bid jobs in as leads and their information will be updated daily. HUGE timesaver! And they don't upsell you for anything, this is included with the pricing (you do need an Insight account though).
I wish there were was a chat feature that could be used between the users that didn't have to be tied to any particular job or contact. I also wouldn't mind having a more sophisticated task assignment feature (they do have this just not as clean or obvious as I would like). I would also like to have a more sophisticated marketing drip campaign feature that will adapt based on clicks or unopens etc. Knowing the team at Mothernode, however, I wouldn't be surprised if they eventually added this.
Likelihood to recommend: 9/10
I have worked with other CRM and ERP groups - what makes this product the best, in my opinion, is the staff's response and their open-minded approach to enhancements based on feedback. The product continues to improve.
Unmatched customer service Adaptive culture of software staff to implement changes to work within my company Ease of flow thru areas of software
Updates have fixed this but always great to have less and less clicks to navigate between windows and areas
Likelihood to recommend: 10/10
Overall very happy with this version, trailing before making a decision but seems to be a great choice for both our current work loads and future expansion as well.
The ease of coordinating and setting up new customer quotes and also the tracking of site visitors were mainly what we found most useful thus far, but also the ability to expand down the line allows for a lot of scaling for our smaller office needs in the future.
So far no issues or cons regarding the software.
Likelihood to recommend: 7/10
Most of what I attribute to success when utilizing this CRM for our company involves the team there at Mothernode. They will do their very best to help you solve whatever problem you have in your workflows and figure out a way to make things function more smoothly.
The developers are always working with us to improve functions to fit our needs. We are not simply treated as a "one size fits all" client.
Many of the functions we wish we had are in development, so the cons are already being worked through to be eliminated. Things like social media posting form e-campaigns and mac mail integration.
Likelihood to recommend: 8/10
It's not perfect but close enough to earn an A from us. Implementation and support have been spot on.
It's easy intuitive and fully functional for all we do. There really is no perfect software out there that right out of the box but this one is very close. With a little adaption to our day to day processes we now use the software as lifeblood.
The older interfaces were not as intuitive. The new ones are more logical and obvious.
Likelihood to recommend: 9/10
Sales tracking and contact management
SALES TEAM EDITION
Built for Sales Teams and Customer Service.
SALES AND MARKETING
*Popular Edition - Built for Sales Teams and w/Email Marketing
CRM Sales and Marketing capabilities, Case Management and Vendor Management.
[Call for pricing]
Complete business solution from Sales to Invoicing