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SurveyLab vs SmartSurvey Comparison

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Overview

Category Leaders

SurveyLab is professional online survey software for any size of business, non-government organizations and professionals....

Category Leaders

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

55

5

4

3

2

1

50

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

94

5

4

3

2

1

66

24

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to.
Great value for money thanks ease of use and ease of multilanguage setup/translation.
They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

Pros

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.
I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.
We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.

Cons

No automatic saving of changes that can be forgotten.
I am a poor student so I can't afford the full version yet.
I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Cons

To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.
It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features114
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Assessment Management
  • Autofill
  • Automatic Grading
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Charting
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Full Text Search
  • Live Results Sharing
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Online Tests
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Presentation Tools
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Q&A Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Quizzes
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Scheduling
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time Limits
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Analytics
  • Website Integration
  • Weighted Questions
  • Widgets
  • Total features53
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Annotations
  • Anonymous Feedback
  • Assessment Management
  • Autofill
  • Automatic Grading
  • Benchmarking
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Charting
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Event Triggered Actions
  • Face-to-Face
  • Feedback Management
  • File Storage
  • Forms Creation & Design
  • Full Text Search
  • Live Results Sharing
  • Mixed Methods Research
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Online Tests
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Presentation Tools
  • Process/Workflow Automation
  • Progress Tracking
  • Pulse Surveys
  • Q&A Management
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Question Branching
  • Question Library
  • Question Piping
  • Quizzes
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Self Service Portal
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Test Scheduling
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Time Limits
  • Trend Analysis
  • URL Customization
  • User Research Analysis
  • Visual Analytics
  • Website Integration
  • Weighted Questions
  • Widgets

Integrations

  • Total integrations16
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite