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MyTime vs SimplyBook.me Comparison
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Overview
MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains...
SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$74/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$10/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
4.6
5
4
3
2
1
596
228
35
10
8
- Value for money
- Ease of use
- Features
- Customer support
97%
would recommend this appPros
Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.
I thought the on-boarding process was excellent. The software is fairly intuitive but Mytime provides great support where other providers just sell the program and you are on your own.
I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places.
Pros
I love the website integration and the beautiful design. There are hundreds of features and functions that make a all in one perfect experience.
I like the ease of scheduling, the options for scheduling and the templates. I recently bought the paid subscription and having more features is great.
Solid foundamental design , great potential to be the best in this area. Competent customer service , easy to reach and always resolve problem efficiently.
Cons
The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing.
Not only did the MyTime staff not hold up the promises of their sales rep they employed, but they also agreed that I made a terrible mistake by believing him.
There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business.
Cons
Terrible Customer Service, terrible service, they turn your platform off without any prior warning because their staff made mistakes when you needed help. AT the end they do nothing at all to fix it.
At first, we had some trouble with our agents receiving notifications when the appointment was booked. Turned out to be user error.
The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere.
Key features
- Total features107
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activities Booking
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Tracking
- Audit Trail
- Automated Scheduling
- Automatic Re-ordering
- Availability Indicator
- Availability Management
- Barcode / Ticket Scanning
- Before & After Pictures
- Billing & Invoicing
- Booking Management
- Booking Notes
- Booth Rental Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Reminders
- Capacity Management
- Chat/Messaging
- Check-in/Check-out
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Commission Calculations
- Commission Management
- Communication Management
- Confirmation/Reminders
- Contact Database
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Mobile App
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Driver Scheduling
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Invitations & Reminders
- Email Management
- Email Marketing
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- For Martial Arts
- For Salons and Spas
- Forms Management
- Gift Card Management
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Image Library
- Instructor Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Member Communication
- Member Management
- Membership Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Grooming
- Monitoring
- Multi-Language
- Multi-Location
- Multiple User Accounts
- No-Show Tracking
- On Call Scheduling
- Online Booking
- Online Payments
- Online Registration
- Ordering Automation
- Overtime Calculation
- Patient Records Management
- Payment Processing
- Payment Reminders
- Payroll & Commissions
- Payroll Management
- Performance Metrics
- Physician Management
- Point of Sale (POS)
- Pricing Management
- Product Catalog
- Promotions Management
- Question Branching
- Ratings / Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Receipt Management
- Records Management
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Reservations Management
- Resource Management
- Resource Scheduling
- Retail Management
- Retail POS
- Returns Management
- Returns Tracking
- Revenue Management
- Role-Based Permissions
- Room Booking
- SEO Management
- SMS Messaging
- SMS Reminders
- SOAP notes
- SSL Security
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Check-in/Check-out
- Self Service Portal
- Service Catalog
- Single Sign On
- Social Media Integration
- Staff Management
- Student Management
- Subscription Management
- Surveys & Feedback
- Tagging
- Team Calendars
- Template Management
- Third Party Booking
- Third Party Integrations
- Touch Screen
- Treatment Packages
- User Management
- User Profiles
- Vacation/Leave Tracking
- Visual Analytics
- WYSIWYG Editor
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- Widgets
- eCommerce Management
- Total features134
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activities Booking
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Tracking
- Audit Trail
- Automated Scheduling
- Automatic Re-ordering
- Availability Indicator
- Availability Management
- Barcode / Ticket Scanning
- Before & After Pictures
- Billing & Invoicing
- Booking Management
- Booking Notes
- Booth Rental Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Reminders
- Capacity Management
- Chat/Messaging
- Check-in/Check-out
- Class Management
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Commission Calculations
- Commission Management
- Communication Management
- Confirmation/Reminders
- Contact Database
- Credit Card Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Mobile App
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Driver Scheduling
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Invitations & Reminders
- Email Management
- Email Marketing
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- For Martial Arts
- For Salons and Spas
- Forms Management
- Gift Card Management
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Image Library
- Instructor Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Live Chat
- Loyalty Program
- Marketing Automation
- Member Communication
- Member Management
- Membership Management
- Microsoft Outlook Integration
- Mobile Access
- Mobile Alerts
- Mobile Grooming
- Monitoring
- Multi-Language
- Multi-Location
- Multiple User Accounts
- No-Show Tracking
- On Call Scheduling
- Online Booking
- Online Payments
- Online Registration
- Ordering Automation
- Overtime Calculation
- Patient Records Management
- Payment Processing
- Payment Reminders
- Payroll & Commissions
- Payroll Management
- Performance Metrics
- Physician Management
- Point of Sale (POS)
- Pricing Management
- Product Catalog
- Promotions Management
- Question Branching
- Ratings / Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Receipt Management
- Records Management
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Reservations Management
- Resource Management
- Resource Scheduling
- Retail Management
- Retail POS
- Returns Management
- Returns Tracking
- Revenue Management
- Role-Based Permissions
- Room Booking
- SEO Management
- SMS Messaging
- SMS Reminders
- SOAP notes
- SSL Security
- Sales Reports
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Check-in/Check-out
- Self Service Portal
- Service Catalog
- Single Sign On
- Social Media Integration
- Staff Management
- Student Management
- Subscription Management
- Surveys & Feedback
- Tagging
- Team Calendars
- Template Management
- Third Party Booking
- Third Party Integrations
- Touch Screen
- Treatment Packages
- User Management
- User Profiles
- Vacation/Leave Tracking
- Visual Analytics
- WYSIWYG Editor
- Wait List Management
- Web Forms
- Website Integration
- Website Management
- Widgets
- eCommerce Management
Integrations
- Total integrations7
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations22
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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MyTime vs. SimplyBook.me
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