MyTime Features

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

I've been using My Time for as long as I can remember to manage everything from work to personal life. Its very easy to use, both as a newbie and an experienced user. Brilliant price point, compared to other applications that offer similar features this is a steal! My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services. Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Over time some of the free features of My Time have been moved to only be available to premium users. The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

Creating discount codes for holiday discounts and customize prices for friends and regular clients. Syncing with my Google calendar is a huge plus. Having a mobile app is great too. The customer support team are super responsive and helpful, and are always open to feedback and ideas for system enhancements.

I'd love to be able to use MyTime for group workshops and classes.

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Sometimes the mobile version does not update.

It's uncomplicated and easy to use. No extra features that I don't need.

I wouldn't change anything about this time management program.

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite. It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly. I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.

I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.

What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

I can't think of anything I don't like.

Ease if use. Sophistication.

I would like to make it mandatory for some clients to pay a deposit not All or Nothing

Thank you Jovan! We really appreciate the review. By the way, you can collect a cancellation fee of a specific $ amount or % of the appointment value if clients cancel last minute or no show. You can set your cancellation policy on the Settings page.

It is very intuitive and easy to use. There are a lot of really cool built in features that streamline the process of creating appointments and saving notes. I also LOVE the responsiveness of the customer service. They actually listen to feedback, and implement it quickly if it is something that would be useful.

I wish there was a better way to view appointment sales total on the appointment in the calendar for people who don't use the POS. I feel that the software is geared towards people who use their integrated POS system, but there are some features that are missing for people who don't. I wouldn't use their POS only because I have multiple lines of business that don't all use appointments, but I have one central POS system. That is not something I can use their POS for.

The personal service from customer care to my clients when I am not available.

I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business.

Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone.

No real cons so far.

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily. The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly. Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

The continuity of image it creates for my business!

Every improvement or addition seems to come with bugs.

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

I like the look and user friendliness of the widget on our website.

The system is glitchy. Doesn't have the functionality promised by sales rep. It's complicated.

We apologize for the experiences that you've had with our software. We take customer feedback seriously and are always striving to improve. We hope that providing 17 locations to you for the price of one and crediting 2 months of your subscription to help you through your slow season is a show of goodwill. We have thousands of locations successfully using MyTime and will offer you continued support to hope to count you in that group.

Scheduling is easy along with client communication options! Setting it all up is pretty easy also very user friendly! Well priced for all you get!! They are Always looking for feedback so they can better your experience!! Everything is at your fingertips! The Marketing platform is beyond helpful! Well rounded 5 star service!

None really just hoping they come up with a way to import contact from my phone to the MyTime client database with just a few clicks!! No other Cons!

Not having to deal with a separate merchant account. My cancellations have also have gone down since people have to leave their credit card information.

No cons were added to this review

MyTime isn't just scheduling; it takes care of all things related to managing a company, including employee time sheets, customer communications, online marketing, and sales tracking. Mobile app and Google calendar syncing are crucial. Discount and promo code options are great. Love the marketing automation!

Would be nice to make notes per session and client, rather than one long list of notes per client. As a small start-up, cost is our biggest barrier to entry; it's about twice that of some of the competitors. I recognize that all the services it address likely makes this worthwhile, however, and we'll keep an eye on this product as part of our growth model.

MyTime is a full business system: point of sale, online booking, scheduling, and email marketing. My salon has been using it for a few months. We switched from Booker, and see the difference, really. How? Much simpler. Clean looking, easy. Automatic. Emails and texts go out in the background and we don't worry about them. Easy to track our sales and products. Customers have actually complimented us about how easy to book online.

Our only advice to MyTime is keep it up! MyTime did a lot of handholding and phone training with us though so the ymade switching as painless as possible. worth it!

I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media

I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed

I like booking appointments, keeping track of clients, calling to remind people of upcoming and overdue appointments, and so on.

The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing...

MyTime just keeps me organized. Easy to set up. Communicates with customers. No fuss appointment managing. Love it!

Some bugs need to be worked out in area of email contacts and more automation capacity. Meaning, we click a tab and preset emails are sent in a campaign sequence.