NABD System Features

NABD System

Omnichannel Customer support & Help Desk software-FREE PLAN

4.63/5 (38 reviews)

Competitor Feature Comparison

API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Management
Document Storage
Email Distribution
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Interactive Content
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Offline Form
On-Demand Communications
Onboarding
Online Forums
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Management
Document Storage
Email Distribution
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Interactive Content
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Offline Form
On-Demand Communications
Onboarding
Online Forums
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
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API
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Call Distribution
Batch Communications
CRM
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Canned Responses
Case Management
Cataloging/Categorization
Chat/Messaging
Churn Management
Client Portal
Collaboration Tools
Communication Management
Community Management
Computer Telephony Integration
Configurable Workflow
Content Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Management
Document Storage
Email Distribution
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
Help Desk Management
IT Asset Management
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Interactive Content
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Manual Dialer
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Offline Form
On-Demand Communications
Onboarding
Online Forums
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Predictive Analytics
Prioritization
Proactive Chat
Project Management
Quality Assurance
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Updates
Recurring Issues
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SMS Messaging
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Text Editing
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Video Support
Virtual Assistant
Visual Analytics
Website Visitor Tracking
Widgets
Workflow Configuration
Workflow Management
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Mobile apps

iOS App


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Android App


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NABD System Feature Reviews

25 reviewers had the following to say about NABD System's features:

DANIEL O.

Verified Reviewer

Nabd Great CRM

2016-06-20

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs"

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Tareq A.

With more customizations to fit our industry requirements this solution will be great

2018-04-16

Pros

Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel

Cons

- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Information Management Officer (Information Technology and Services company, 51-200 employees)
Verified Reviewer

With more customization to fit our industry requirements this solution will be great

2018-04-16

Pros

Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel

Cons

- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Kevin J.

Verified Reviewer

A comprehensive yet easy help desk solution

2016-03-01

We love the UI and the filters capabilities.

Pros

1- The ability to manage support emails, FB, mobile, portal tickets from one place 2- The sophisticated workflow and automation features 3- Customer feedback collection

Cons

No 2 factor authentication Creating word documents templates require some training

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Hani E.

Great software for efficiently managing our customer requests

2015-04-22

- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module UI Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

A great product that helped us manage customers service requests efficiently and faster

2015-11-18

We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal.

Pros

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons

The dynamic report generator

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

NABD is great tool for managing support via multiple channels

2015-10-07

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.

Pros

1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Kevin B.

Verified Reviewer

The new interface is awesome and very user friendly

2016-03-08

We previously had some concerns about the UI flow. The NABD new release contains major enhancements to the UI.

Pros

Awsome user interface and the simplicity of customizing the customers mobile app

Cons

The ability to have different portals for different products

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Saby S.

Nabd is arguably one of the most important help desk solutions available today.

2016-06-20

I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

Pros

This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed S.

Verified Reviewer

NABD cloud based complaint system

2015-10-07

With respect to my experience with NABD I found it very good app that could help in sending feedback and complaints between customers and different organizations with tracking the issue in multi channel support.

Pros

1- cloud based system 2- multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile) 3- multi languages support 4- routing rules 5- dashboard and monitoring module

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Norazim Yadiy M.

Customer Feedback Management System

2017-03-22

Very good application and very cheap , one of the best out there if you want a system to manage customer management relation.

Pros

Can pull out report

Cons

-

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering NABD System

-

Source: Capterra
Helpful?   Yes   No
Read more
Saby S.

Verified Reviewer

Nabd is arguably one of the most Important help desk solutions available today

2016-06-20

Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Ahmed K.

Our Customers and suppliers are very happy with the ability to track their cases anytime

2015-04-02

NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bella W.

Verified Reviewer

Nabd is a perfect website

2016-06-22

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Tarek A.

Very powerful help disk software

2015-11-22

The reporting and analytic component is very powerful and helped us in identifying the root cause of many recurring issues.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
thomas g.

Verified Reviewer

Nabd is easily tailored

2016-06-22

The service provides issue logging and an easy to read dashboard so I can asses the state of our responses.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Carlo C.

NABD is a very interesting & useful help desk

2016-06-21

Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work , employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Norazim Yadiy M.

Verified Reviewer

Customer

2017-03-22

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

Pros

1. Easy to use. 2.

Cons

1. No local vendor located in Malaysia/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Isabella a.

Verified Reviewer

NABD App

2016-06-22

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Mary A.

NABD help desk app

2016-06-22

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan C.

Top notch customer service!

2018-02-26

Ticketing system used in patient complaint tracking for company/process/product improvement.

Pros

- Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat

Cons

We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed A.

Easy to cutomize, and very simple onbording process

2015-04-02

The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed A.

Verified Reviewer

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui

2015-10-26

Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Tarek A.

Verified Reviewer

Awsome help desk software with very intuitive UI

2015-11-22

In addition to managing our customers interactions via the customer portal and emails.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Brandon J.

Verified Reviewer

Nabd is a good help disk

2016-06-21

In addition to managing our customers interactions via the customer portal and emails. You just need to spend some time configuring the system to finally work as you are expecting.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more