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NABD System
Omnichannel Customer support & Help Desk software-FREE PLAN
Last updated: April 2019
Value for money rating
4.6
/5
38
Price starts from
30
Flat Rate
What users say
Price starts from
49
Per month
Pricing model
Free trial
Price starts from
5000
Per month
Pricing model
Free trial
Price starts from
14
/user
Per month
Pricing model
Free trial
Price starts from
99
Per month
Pricing model
Free trial
Price starts from
Free
Pricing model
Free trial
Verified reviewer
Import and Export,
Review source
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We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.
The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.
The dynamic report generator
Verified reviewer
Information Technology and Services,
Review source
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We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management.
1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors
Chat capabilities need some advanced features like chat transferring and chat to ticket
Mohamed A.
Executive Office,
Review source
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Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.
No pros were added to this review
No cons were added to this review
DANIEL O.
Review source
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"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs"
No pros were added to this review
No cons were added to this review
Ryan C.
Medical Devices, 201-500 employees
Used daily for less than 6 months
Review source
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Ticketing system used in patient complaint tracking for company/process/product improvement.
The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat
It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.
Mohamed E.
Review source
Share this review:
We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.
No pros were added to this review
No cons were added to this review
Norazim Yadiy M.
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
Review source
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Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.
1. Easy to customize 2. Easy to use 3. Cloud 4. Able to set SLA 5. Can pull out report
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Mohamed A.
Review source
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We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.
No pros were added to this review
No cons were added to this review