Nanorep Pricing, Features, Reviews & Comparison of Alternatives

Nanorep Reviews

Nanorep

Nanorep was acquired by LogMeIn and integrated with Bold360

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This Application No Longer Exists

Nanorep is no longer available for purchase. Archived information about Nanorep is available below.

Alternatives to Nanorep

Nanorep Screenshots (13)

Nanorep screenshot: Analytics dashboard in nanorepNanorep screenshot: Answer questions from mobile users with nanorepNanorep screenshot: Customer sentiment analytics in nanorepNanorep screenshot: Managing tickets in nanorepNanorep screenshot: SLA tracking in nanorep Nanorep screenshot: Use nanorep to insert rich media and online forms into answersNanorep screenshotNanorep screenshotNanorep screenshotNanorep screenshotNanorep screenshotNanorep screenshotNanorep screenshot

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, Europe, Germany, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
Categories
Customer Service Software
Knowledge Management Software
Call Center Software
Help Desk & Ticketing Software
Live Chat Software
Customer Experience Software

Nanorep Pricing

Pricing model: Open Source, Subscription

Tailored pricing allows us to provide the maximum capabilities for you while also accounting for your specific needs and help you develop a plan to implement Nanorep for internal or external use, or both!
Predictability and efficacy are important to us, so customers can be assured pricing will adhere to the plan provided. Your satisfaction is also our main priority, so regardless of the price and scope of predicated engagements, you have access to the full suite of Nanorep functionalities.
For more information, contact us.

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Key Features of Nanorep

  • Multi-channel support
  • Self-service widgets
  • Self-service portal
  • Product page Q&A widget
  • Dynamic FAQs
  • Multilingual answers
  • General/ contextual answers
  • Personalized answers
  • Self-learning Knowledgebases
  • Social self-service
  • Mobile self-service
  • Agent self-service
  • Ticketing (Unlimited seats)
  • Real-time voices & alerts
  • Contact center integration
  • Split testing (A/B)
  • Voice analytics
  • Usage analytics
  • 3rd party integrations
  • Support for 80 languages

Benefits

Personalized knowledge base: Deliver dynamic content such as answers, multimedia, articles, and troubleshooting guides in real-time based on user types.

Contextual answers: Offer relevant, context-based answers based on user types, behaviour, subscriptions, device, product interest, location, and technical queries.

Nanorep Voices: Capture customer information such as preferences and expectations and see them in a visual, graphical map.

AI-enabled conversational bot: Provide an engaging customer experience through an effortless conversational interface

Self-service widgets: Integrate a floating widget on any page on your site to engage with customers and provide answers.

Self-service portal: Set up a customised support channel that integrates with your multichannel Q&A knowledgebase and is populated with SEO optimised articles.

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