Nanorep Reviews

Nanorep

AI-enabled chatbot & VCA Solutions for Customer Service

Nanorep

AI-enabled chatbot & VCA Solutions for Customer Service

4.6/5 (5 reviews)

Brett Chatz

No Wait Times & Accurate Responses

Reviewed 2014-01-08
Review Source: GetApp

I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while. Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you. I like the fact that nanoRep actually gives me responses that are based on the questions asked and not some random response that leaves you thinking... um - did I ask that question? In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system. Kudos! - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries

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Earl B.

Excellent technology and very user-friendly

Reviewed 2014-01-11
Review Source: GetApp

nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs. It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.

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Emma

Great online customer support software

Reviewed 2014-01-08
Review Source: GetApp

nanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.Smart knowledge base system (self-learning) The customer service software can handle very large sites and still increase conversions. They have many great widgets and features that makes work much more effective

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Joe Scola, CPP

Rating only

Reviewed 2017-03-18
Review Source: GetApp

Rating breakdown

Value for money
Ease of use
Features
Customer support

Carl Craig

Rating only

Reviewed 2018-01-28
Review Source: GetApp