NCR Voyix vs Revel Systems Comparison

Square Point of Sale

Toast POS

TouchBistro

Bindo POS

SkuVault Core

E-Stock Web

Installation Support

Has reliability and stability issues

Correct Information

I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

NCR POS

It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

Nothing very special 

Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider.

We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. 

We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
 


My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done.

There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system. 

The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members. 

Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever. 

Sean Kinney
IT Manager
Hi-Time Wine Cellars 


Bark N Purr is a pet supply business that focuses on cats and dogs. In the last 6 years, we have implement 4 different POS systems. Two of them were actually unusable due to flaws in the software. These systems also did not have all the capabilities we were looking for - specifically eCommerce and better ordering tools.

We decided on CounterPoint v8.3.9 because of its eCommerce integration and ordering flexibility. The system was very user-friendly and took very little time to train my staff on basic Ticket Entry, inventory maintenance and receiving. In fact, I think most of the staff was a little bored during the training because the software is so intuitive.

The ordering capabilities are outstanding. During this recession we have seen a shift in our business from one foot to another. Prior to CounterPoint, we established Min/Max quantities for each item. Ordering with Min/Max meant that these levels had to be constantly reset as our business changed. We now use a combination of Days of Supply and Min/Max which has greatly reduced the amount of time spent on orders.

Our support has been excellent with most problems are resolved immediately. In fact, the only thing I do not like in CounterPoint is the report structure using multiple lines for each item. I find the reports difficult to read and waste paper.

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. 

For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

CounterPoint is one of the most functional POS software on the market 

We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.

One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now.  She really knows her stuff!

CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.

I truly recommend this software to everyone.

First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.

We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.  

I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent.  I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....

It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.

CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.  

Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program.  The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful.  RCS is truly a class act.

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.

We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. 

Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!

Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1. 

Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. 

Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). 

The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.

If time and information are money, this program is the way to go!

Compare NCR Voyix and Revel Systems based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

E-Stock Web is a stock control and inventory management system compatible with any type of product that a company works or sells.

SkuVault solves the most difficult challenge in eCommerce fulfillment: managing and tracking inventory at scale. Our platform delivers transparency into inventory location, quantity, and velocity, and is the true centerpiece of all integrations.

Bindo is a cloud-based iPad POS solution which facilitates online shopping for the end consumer through the Bindo Marketplace, with features for multi-store management, purchase orders, time clock, credit card processing, API integration, analytics & reports, inventory management, & more

NCR Counterpoint is a point of sale & inventory management system that allows you to run your business via a touchscreen interface & many other features.

Alerts/Notifications

Electronic Payments

Email Marketing

For Retail

Inventory Management

Inventory Optimization

Item Management

Mobile Access

Mobile App

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Retail Inventory Management

Retail POS

Sales Order Management

Sales Reports

NCR Voyix

Linux

Web-based

Windows

iPhone

Assistant manager 

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them.

It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system.

Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems.

Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with.

One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality.

Manager

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone.

The design and interface is slick and user friendly, also the keyboards. The software is robust and runs smoothly in almost all occasions.

I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super.

Firearms Sales Associate

Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed.

Consultant

And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution.

Founder 

Yes, it is perfect for those who don't know where to start because it is all in one.

I have had it with this system and their support. The Bound Book software they offer is even worse.

The worst experience I have had in almost 20 years of running my store.

As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams.

The application runs slow,  the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial.

Sales Associate

It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.

NCR Voyix screenshot: NCR Counterpoint's touchscreen interface

NCR Voyix screenshot: Payment tools on NCR Counterpoint

Freelancers

Large Enterprises

Mid Size Business

Small Business

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

TouchBistro’s All-in-One Restaurant Management system offers all the technology you need to run your restaurant on one easy-to-use platform. Designed for and by restaurant service staff, TouchBistro meets the specific needs of the industry with 24/7 expert support.

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Accounting Integration

Barcode/Ticket Scanning

Billing & Invoicing

Commission Management

Cost Tracking

Customer Accounts

Customer History

Delivery Management

Demand Forecasting

Discount Management

eCommerce Management

Electronic Signature

Employee Management

For Liquor Stores

Forecasting

Gift Card Management

Inventory Auditing

Inventory Control

Inventory Tracking

Layaway Management

Loyalty Program

Multi-Channel Management

Multi-Location

Online Ordering

Online Payments

Order Management

Ordering Automation

Purchase Order Management

Reorder Management

Reporting/Analytics

Restaurant POS

Retail Management

Returns Management

Returns Tracking

Search/Filter

Separate Checks

Shipping Management

Split Checks

SSL Security

Supplier Management

Table Management

Tips Management

Touch Screen

Warehouse Management

Revel Systems

iPad

IT Manager

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

General Manager

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Co-owner

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).

Office Manager

Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.

Owner - Logistics Manager

Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Owner

Send you the wrong parts or non working parts. Not to mention the troubleshooting fiasco just to find out what part is junk that they send you.

Box Office and Merchandise Manager

My completed invoices have gotten stuck between the Ipad and the back office and the payments have therefore not been received into Quickbooks until I discovered the problem.

The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.

Co-Owner

Was a great price and it integrated seamlessly with my QuickBooks Online software.

Teacher

This is a great POS for any restaurant. As a server, I found it to be easy to adapt to and highly customizable.

Be EXTREMELY careful using this POS it is underdeveloped and has costed us hundreds of thousands of dollars in losses over the last two years (contract period we were unable to terminate).

Owner manager

And few little similar problems, that make you think, this system was not developed for restaurant.

Such as a set menu with course options. Level of integration is extremely poor.

chef

Its functions at the time we bought were nice and feel we can do a lot  of things if they approached it with more commitment. It was way ahead of competitors when it launched.

Overall, I had positive experiences using this software.

Project Manager

Revel has a lot of features that allow us to easily keep track of our visitor numbers and inventory. The system is very easy for our staff to use and it requires very little training.

Revel is a much better POS system than previously used. It makes opening and closing very simple.

OWNER/MANAGER

Support staff are very nice and try hard to help, but there is some language barrier with every support staff member 24 hours a day.

NCR Voyix vs Revel Systems Comparison

NCR Voyix

Revel Systems

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives