NCR Voyix vs SumUp Point of Sale Comparison

SumUp

Odoo 

Shopify POS

Bindo POS

SkuVault Core

E-Stock Web

Counterpoint made our inventory and POS terminals simpler and more efficient.

Great Software For Point of Sale

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. 

For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run. 

Small Retail Operations

Counterpoint, it's a thing.

We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.

I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.

Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.

Needs a lot of work.

We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. 

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. 

We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. 

We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. 

Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. 

We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. 

So far, we have been able to streamline sales, shipping & purchasing with more good things to come!

The worst experience I have had in almost 20 years of running my store.  

DO NOT USE

Product is fair ... but they will nickle and dime you to death ...

First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.

We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.  

I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent.  I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....

It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.

CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.  

Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program.  The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful.  RCS is truly a class act.

NEW VERSES OLD

WRONG SYSTEM FOR OUR BUSINESS

Nona Ruth's is a new table top retail gift shop. As a part of our star up we were in the market for a user friendly, robust point of sales system that would free up as much time as possible for taking care of our customers while at the same time providing as much info as possible to help us manage and grow our business. Just as important was the support and backup available from the provider.

We spent considerable time and effort evaluating every provider we could scare up.
CounterPoint and their local representative, Image Business Systems, has more than met our needs. The software is well designed, the initial training and start up effective, and the ongoing support very responsive. 

We whole heartedly endorse CounterPoint and if you are looking in the Birmingham area, suggest you save yourself time and effort and go directly to Image Business Systems.
 


We are a retailer of firearms and just found out we are the first guinea pigs to use Counterpoint SQL 8.4.3. Since firearms are a regulated industry, they are always serialized. We purchased the bound book module to facilitate tracking the acquisition & disposition of firearms. In general, I do not find the system intuitive from a laypersons perspective. I can ring up a sale. However, receiving trade-ins on guns doesn't work. 

We can't take consignments. Serial #s are missing from the bound book table. Our VAR is too overwhelmed to speak to us for entire days, bringing our business to a standstill.  There is a substantial list of fixes that have been submitted to the programmers, and no timetable has been given for when they will be completed. Meanwhile, our business is limping along.  

Software is supposed to make your life easier, so you can run your business. It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system. I have to hand-write labels for our firearms because the software cannot accommodate what we need to print on the label. We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed. 

Have been using Counterpoint since 2007

Counterpoint works for the most part

Volunteer that uses this.

Good for simpler needs, but is slow for more complex tasks

Counterpoint is a Remarkable Product!

Counterpoint POS

I enjoy working with NCR Counterpoint

Takes too much time to customize and setup.

The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. 

CounterPoint works if you require complex inventory management for larger businesses

it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions. 

NCR Counterpoint

Counterpoint 

Compare NCR Voyix and SumUp Point of Sale based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

E-Stock Web is a stock control and inventory management system compatible with any type of product that a company works or sells.

SkuVault solves the most difficult challenge in eCommerce fulfillment: managing and tracking inventory at scale. Our platform delivers transparency into inventory location, quantity, and velocity, and is the true centerpiece of all integrations.

Bindo is a cloud-based iPad POS solution which facilitates online shopping for the end consumer through the Bindo Marketplace, with features for multi-store management, purchase orders, time clock, credit card processing, API integration, analytics & reports, inventory management, & more

NCR Counterpoint is a point of sale & inventory management system that allows you to run your business via a touchscreen interface & many other features.

Alerts/Notifications

Electronic Payments

Email Marketing

For Retail

Inventory Management

Inventory Optimization

Item Management

Mobile Access

Mobile App

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Retail Inventory Management

Retail POS

Sales Order Management

Sales Reports

NCR Voyix

Linux

Web-based

Windows

iPhone

Assistant manager 

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them.

It has made our life harder, and we are losing business because we are spending so much time dealing with constant problems with the system.

Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems.

Not once, all the time and its not cheep. We have used this product for over 12 years and have so much money infested in the customization that its very difficult to part with.

One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality.

Manager

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone.

The design and interface is slick and user friendly, also the keyboards. The software is robust and runs smoothly in almost all occasions.

I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super.

Firearms Sales Associate

Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed.

Consultant

And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution.

Founder 

Yes, it is perfect for those who don't know where to start because it is all in one.

I have had it with this system and their support. The Bound Book software they offer is even worse.

The worst experience I have had in almost 20 years of running my store.

As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams.

The application runs slow,  the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial.

Sales Associate

It's difficult to reprint old invoices or find the history of a product without clicking on menus, some of which are cryptically named. It is slow during peak usage times.

NCR Voyix screenshot: NCR Counterpoint's touchscreen interface

NCR Voyix screenshot: Payment tools on NCR Counterpoint

Freelancers

Large Enterprises

Mid Size Business

Small Business

Built for retail, Shopify POS is a point of sales system that brings your sales, inventory, customers and more together across brick & mortar and online locations.

Whether you’re a street food vendor, a salon owner or a sales assistant, we want to make technology that anyone can use and everyone has access to. Whether you’re a one-person show or a team, we’re there for the smallest of businesses.

Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

SumUp’s cloud-based point of sale is designed especially for the hospitality industry and offers everything businesses need to manage their customers, restaurants and shops.

NCR Voyix vs SumUp Point of Sale Comparison

NCR Voyix

SumUp Point of Sale

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