NCR Voyix Features & Capabilities

NCR Voyix

PayPal Zettle

Booker

NCR Counterpoint is a point of sale & inventory management system that allows you to run your business via a touchscreen interface & many other features.

Alerts/Notifications

Electronic Payments

Email Marketing

For Retail

Inventory Management

Inventory Optimization

Item Management

Mobile Access

Mobile App

Payment Processing

Point of Sale (POS)

Pricing Management

Product Identification

Retail Inventory Management

Retail POS

Sales Order Management

Sales Reports

Epos Now

Lightspeed Retail

Square for Retail

Revel Systems

Square Point of Sale

Rain POS

Clover

Our organization is a non-profit organization, but has a specialized shop. Our shop hours are not normal retail and our customers are sometimes very demanding. Our inventory ranges from thousands of patches to clothing, jewelry, etc. We have used CounterPoint since 2005. Our shop previously had a cash register and the old source of look and order on inventory. In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint. I have been at this shop for over two years and transferred from another shop that also used CounterPoint. We had version 7.5 until this past August and we upgraded to SQL. Version 7 was great to work with but SQL is so much more... We are able to resource more reports than before, with the ease of being able to have the help menu available. 

The training of staff was so easy and quick to pickup. My staff and myself have had such a great time adapting to the new software. It is so easy to track inventory, sales, customers, and again the use of many new and different reports that help us on a daily basis. Our favorite is the 2 or 3 steps at the End of Day, with the older version there were so many steps and this is 1,2,3 and complete. Our support team is highly professional and always answers our calls in a timely manner. We are also excited because we do not HAVE to call them as much now with the new SQL. I would highly recommend CounterPoint to anyone who asks. 

Counterpoint is a Remarkable Product!

Bark N Purr is a pet supply business that focuses on cats and dogs. In the last 6 years, we have implement 4 different POS systems. Two of them were actually unusable due to flaws in the software. These systems also did not have all the capabilities we were looking for - specifically eCommerce and better ordering tools.

We decided on CounterPoint v8.3.9 because of its eCommerce integration and ordering flexibility. The system was very user-friendly and took very little time to train my staff on basic Ticket Entry, inventory maintenance and receiving. In fact, I think most of the staff was a little bored during the training because the software is so intuitive.

The ordering capabilities are outstanding. During this recession we have seen a shift in our business from one foot to another. Prior to CounterPoint, we established Min/Max quantities for each item. Ordering with Min/Max meant that these levels had to be constantly reset as our business changed. We now use a combination of Days of Supply and Min/Max which has greatly reduced the amount of time spent on orders.

Our support has been excellent with most problems are resolved immediately. In fact, the only thing I do not like in CounterPoint is the report structure using multiple lines for each item. I find the reports difficult to read and waste paper.

Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run. 

Small Retail Operations

We are a retail garden center. We sell trees, shrubs, perennials, roses, birdseed feeders, grass seed, fertilizer, insecticide, fungicide, lawn and garden ornaments. We are open all year. It is a family owned and operated store in business for 109 years. We looked at software to run our inventory about 6 years ago. We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.

One of the main reasons we like it is for the great support we get from Randall Data Systems, the company that implemented the system. We have a huge inventory so the implementation took a few months. Karen, from Randall stuck tight with us throughout the whole implementation, and is available for every question we may have even now.  She really knows her stuff!

CounterPoint is very easy to use. I train new cashiers and they catch on quickly. Even the ones with no computer experience, although it does help if they have some. We are now able to see our inventory with the click of a button. We know when to reorder inventory and what we may have in back stock. We also now know the profit margin on everything we sell. We never knew this before.

I truly recommend this software to everyone.

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly. The back-office portion has some minor frustrations but has shown steady improvement. The important thing is that it met our requirements at a price point we could manage. Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We do have one significant area of concern - like most software vendors, Radiant would like to increase their recurring revenue streams. In many areas where they provide additional services, this is appropriate. An example would be e-mail marketing. However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them. It's not an end-of-the-world issue with us, but it raises suspicions that Radiant may heading towards more revenue-minded treatment of its customers than we've seen with other vendors. 

For this reason, while CounterPoint SQL does handle our needs well, we can only give a cautious recommendation of the product and Radiant Systems.

We are a retail gift/novelty/tobacco store that has used this software for eight years. 

This software is expensive, tech support is very expensive, and in our experience, tech support charged us even for informing them of bugs and glitches. When we tried to enter tax codes on loyalty cares for Missouri, they went against the Department of Revenue codes, but our understanding is that there is no way to fix it. There is no way to easily track consignment sales. The software would not print Z tapes on receipt paper, but only on 8x12 paper with the margins cut off. There is not a SKU lookup that employees can access without seeing costs of goods. There is no way to print small barcodes unless you print them on butterfly labels and waste half of them. The software does not come with a manual. The help button didn't work half the time. The Crystal Reports feature does not work. 

It was a very expensive program, and the cost is ongoing. You have to pay subscription dues yearly for the software and a call to tech support is always a significant charge, which we had to pay even when we didn't feel the issue was resolved. 

We have been using CounterPoint software for over 10 years. The solution serves the retail environment well - it is easy to use and easy to teach new staff to use. Radiant has continued to develop it to meet the new world of Internet sales and marketing. I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.

I also have to say that customer service is very good. Our CounterPoint reps, Sandy and Kevin, are super. Sabrina helps us maintain, develop and keep up our website, and she is terrific. They are responsive and helpful, and really try to help us understand and solve problems. The online help portal is also good, and teaches as well as solves problems.

Overall, I would recommend CounterPoint to those who need a point of sale system, and/or Internet software that is very sophisticated in capability, but remains easy to use.

Counterpoint 

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all. 

It has been a bad transition from Counterpoint on line.

Correct Information

Very Useful for Retail Management

CounterPoint at Learning Express

The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. 

CounterPoint works if you require complex inventory management for larger businesses

It has been a road

Be prepared NCR will not help. NCR will only advise to see a dealer.

Support

This product has many functions but has limited functionality of the functions.  NCR could have done a much better job researching the market and finding out what functionality should have been included.  Features that have either limited ability or the ability was grossly under developed causes issues.    The application runs slow,  the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial.  This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application.  The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance.   I have been in the IT industry as a developer for 27 years and have seen the best to worst applications.  This one sits right in the middle!

Counter Point POS for the Small Business

We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders. 

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors. 

We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it. 

We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve. 

Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power. 

We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012. 

So far, we have been able to streamline sales, shipping & purchasing with more good things to come!

First, an explanation on ratings. I would have given it five stars for Ease of Use, except that I am a new user and am still learning my way around the system. That said, it is easy to figure out how to do certain tasks, but when I can't figure it out, their customer support is top notch.

We are a small farm that produces approximately 1,300 gallons of maple syrup each year, and we raise alpacas for their fiber. Our farm store is stocked with maple syrup and maple goodies, plus an inventory of alpaca products, from yarn to apparel to accessories.  

I went with CounterPoint, v8.4 because it is affiliated with NCR, a major corporation that has been around a long time. The implementation team at Radiant Systems was excellent.  I had the system installed on my laptop, and so far it is working great. As a new user, I am still learning how to do certain tasks, and the project team has continued to hold my hand until I have mastered all the basics. We're almost there....

It is too early to tell how I have benefited from the system, but I am looking forward to comparing my holiday retail season to last year, when I had little time to enjoy the holidays and limited resources to control my inventory.

CounterPoint allows you to add on modules, such as integrated website management, gift card processing, scheduling and ticket sales, etc. RCS outsources these modules to other companies so they can focus directly on the point of sale functionality and improvements and assure that the modules work properly with CounterPoint.  

Lastly, RCS invited me to their users conference, which I highly recommend to any user of this POS program.  The informational sessions covered all kinds of topics to better use CounterPoint, and it included sessions on retailing strategies that I found very helpful.  RCS is truly a class act.

CounterPoint is one of the most functional POS software on the market 

My Company recently made the switch to CounterPoint Enterprise SQL 8.4 and would like to share my experience with Radiant Systems. We have been in business for over 50 years and have had several different POS systems and CounterPoint has been the best system by far. Implementing a new system is never easy but with the help of OneStep Retail Solutions this has been the easiest and the quickest implementation I have ever done.

There are so many POS systems on the market finding the best fit for your business is a very difficult decision. Kevin McAdams and Jay Shore with OneStep Retail Solutions took the time to learn our business needs and recommended CounterPoint as the best solution. After using the system for over a month now I am glad I took their advice because this is a great system. 

The CounterPoint Gateway for processing credit cards is very fast. The touch screen terminals make ringing up customers quick and easy. The ability to customize searches and change the information displayed through the column designer makes looking up the information a breeze. The reporting is equally fast, flexible and easy to use for all of our staff members. 

Blythe Franks, our business analyst from OneStep Retail Solutions has played a key role in making this transition from our old system to CounterPoint. Her experience and knowledge of the product has made implementation and integration of the system quick and easy. With her insight we were able to customize CounterPoint to meet all of our business needs making our company more efficient than ever. 

Sean Kinney
IT Manager
Hi-Time Wine Cellars 


Good software for retails businesses as well as workplace cafeterias.

NCR Counterpoint is a robust, reliable and user friendly software

a very scalable and configurable solution.

I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time! 

NCR Voyix Features

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