NCR Counterpoint Features

NCR Counterpoint

Complete retail management solution

3.63/5 (87 reviews)

Competitor Feature Comparison

Email Alerts
Employee Management
Gift Card Management
Loyalty Program
Point of Sale (POS)
Sales Orders
Sales Reports
Learn moreCompare App
Email Alerts
Employee Management
Gift Card Management
Loyalty Program
Point of Sale (POS)
Sales Orders
Sales Reports
Visit WebsiteCompare App
Email Alerts
Employee Management
Gift Card Management
Loyalty Program
Point of Sale (POS)
Sales Orders
Sales Reports
Visit WebsiteCompare App

Mobile apps

iOS App


9 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

NCR Counterpoint Feature Reviews

25 reviewers had the following to say about NCR Counterpoint's features:

Kevin W.

Small Retail Operations

2017-02-09

Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities.

Pros

Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

Cons

Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering NCR Counterpoint

If you decide to give NCR a shot, use the trial like your day to day operations would require. Keep an eye on inventory numbers and watch to see if they are affected by sales, returns, and transfers!!! A huge headache having to count inventory weekly.

Source: Software Advice
Helpful?   Yes   No
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Kevin S.

Counter Point POS for the Small Business

2016-10-23

The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance.

Pros

Has a good interface , easy to change the screen design of the touchscreen buttons.

Cons

Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering NCR Counterpoint

Utilize IBM's POS or choose another higher end application POS from NCR or SAP POS!

Source: Software Advice
Helpful?   Yes   No
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Michael B.

a very scalable and configurable solution.

2018-08-01

Pros

Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed.

Cons

Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Shelton T.

Slow and Lackluster Software

2015-07-02

Pros

Easy access to data stored in databases.

Cons

It is very slow and doesn't intuitively go from area to area for typing, doesn't have an easy way to search custom things from previous tickets.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

3/10

Recommendations to others considering NCR Counterpoint

Takes a long time to learn, and a lot of things aren't even frequently used.

Source: Software Advice
Helpful?   Yes   No
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Glen S.

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

2017-07-13

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming Cashiers can update a customer's card on file in under 10 seconds Counterpoint Mobile for off-site events and markets is easy and effective.

Pros

Counterpoint delivered in spades. Importing customer data from a loyalty program is simple as well.

Cons

I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Dustin S.

Counterpoint

2016-09-15

Pros

Can't think of anything in particular that I like.

Cons

The system is not user friendly and the reports and help are not intuitive or easily customizable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering NCR Counterpoint

The primary issue for our organization may be our size and the way this system works may not be the best fit for us.

Source: Software Advice
Helpful?   Yes   No
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Fatimah R.

Great for starters!

2016-11-14

I was juggling and running out of time with which POS system to use for my online fashion business. So many options but I don't know why my heart didn't feel right on them. This was my first POS system and it had everything I needed!

Pros

Helped me remember my customers for all Our specials and coupons.

Cons

It may be too much to ask but since it has given me a lot, I've become bold, but essentially to integrate social media like a Facebook shop or instagram

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering NCR Counterpoint

Yes, it is perfect for those who don't know where to start because it is all in one!

Source: Software Advice
Helpful?   Yes   No
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Karen T.

Have been using Counterpoint since 2007

2015-07-03

Pros

Easy to train new users. Very customer friendly.

Cons

Would love to see some different formatting of reports and ease of creating reports.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering NCR Counterpoint

When shopping for software, I realized that the different options available either put POS as priority and accounting side secondary or vice versa. No complete packages satisfies both as priority.

Source: Software Advice
Helpful?   Yes   No
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Mario F.

Competent POS software

2015-07-03

Pros

Extensive tools and options for inventory tracking and management

Cons

The interface can be unintuitive and intimidating, especially to new users.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering NCR Counterpoint

CounterPoint is fine, it handles inventory well, it has lots of options for tracking and managing. If you need a piece of software that's capable of handling more complex transactions, CounterPoint is a good choice if you're willing to put in the time to learn its ins and outs.

Source: Software Advice
Helpful?   Yes   No
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Claudette H.

NCR Counterpoint is a robust, reliable and user friendly software

2018-05-04

Good software for retails businesses as well as workplace cafeterias.

Pros

In built Export and Import options

Cons

Forms customization not inbuilt 2. Database size limitation with SQL Server Express 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Jaime S.

Counterpoint Review

2020-06-13

It makes it very easy for me to post sales, run reporting, and keep track of our daily sales.

Pros

The feature I like most about this software is that I can favorite reports and functions to my home page for easy navigation every day.

Cons

If I want to save a report to my drive, there are a lot of steps in order to do on certain reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Elie S.

Great experience

2015-07-05

Pros

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

Cons

If the network is down, it is a pain to work with the software.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering NCR Counterpoint

The software should be improved during the offline mode and push up automatically to the central database.

Source: Software Advice
Helpful?   Yes   No
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Alisha B.

Great Product

2016-12-10

The text to cell phone alert is very helpful especially to keep my employees on time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Peregrine B.

Installation Support

2018-07-13

Pros

(OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

Cons

Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Andy S.

Counterpoint is a Remarkable Product!

2015-06-29

Pros

Our accounting team, retail operations, and our Information Technology team have all had enormous successes with installation, training, reporting, etc.

Cons

Negatives are minimal, seems as if support sometimes is a bit slow in coming, some of the SQL database configurations pose a bit of a challenge, but overall satisfaction remains high.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering NCR Counterpoint

Given all of the changes occurring with the card payment industry, having someone such as NCR on your side is a "no-brainer" in my opinion. The return on investment is rather immediate, training costs diminish, support needs are minimal, overall management is very easy.

Source: Software Advice
Helpful?   Yes   No
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Greg S.

2011-08-16

The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Jack E.

Needs a lot of work.

2015-08-04

Pros

Search functionality isn't terrible.

Cons

It seems that counter point loses connection to database at least once a day and it is very frustrating.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

1/10

Recommendations to others considering NCR Counterpoint

Learn the most effective way to lookup specific products.

Source: Software Advice
Helpful?   Yes   No
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Mark H.

Takes too much time to customize and setup.

2015-09-12

Pros

Extremely customizable. has a lot of flexibility but be prepared to spend lots of time setting it up

Cons

Need a full time programmer to keep things running.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

3/10

Recommendations to others considering NCR Counterpoint

Make sure your reseller is an expert on the software. You'll need Crystal reports to do any modification to reports. Thoroughly test it before going live.

Source: Software Advice
Helpful?   Yes   No
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Erick B.

Counterpoint works for the most part

2015-07-02

Pros

The sales terminal is easy enough for new employees to get accustomed to.

Cons

It becomes rather tiresome sorting through customized search queries.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

6/10

Recommendations to others considering NCR Counterpoint

Get the support. Be sure to have someone well versed in the product and know everything there is to learn on both the user end and back end before trying to implement this into your retail environment.

Source: Software Advice
Helpful?   Yes   No
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Lawrence A.

One of the Most Functional POS

2019-01-29

Pros

NCR Counterpoint is an amazing product, i can customize anything on this tool. Reports could be done smoothly and quickly.

Cons

There is nothing to dislike about this product, it was a great experience for me. I highly recommend it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Gary F.

2011-08-17

I love the fact that our online store integrates into our retail database. As a result, we only have to worry about one set of data that updates to our website with two easy clicks.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Erik C.

2011-06-17

However, when they want to charge a monthly fee to have our system mine our data and send us e-mail alerts - I'm referring specifically to their Point of Sale Real-Time Alerts - we feel that's taking advantage of our somewhat locked-in relationship with them.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Terri T.

2012-01-23

In 2005 the shop was handed over to new management, who researched and concluded to use CounterPoint.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Sonam A.

Customer is God

2018-07-31

Pros

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

Cons

Need to enhance more features. Need to work on processing time so that processing would take less time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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abdullah e.

Amazing, just needs a tweak to be perfect

2016-11-09

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone.

Pros

The easy to use interface, simple as an iPhone.

Cons

Price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more